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November 2025 by Matthew Fisher
Awesome credit union
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September 2025 by Nora Baliles
I wish I could give 100+ stars to Kevin and his team, they are so very kind and understanding, I needed financial help, the process was fast and simple , but the warmth and understanding from Kevin and his team will be in my heart forever, Thank You to Kevin and all the people that brighten up my world , I love you all, May all of you & your families have a Happy Holiday and a Blessed New Year!
Love, Nora
I just want to add to my review, times are very hard for a lot of people, this bank is more then just a bank, they are people who have loving and caring hearts, IThank you Kevin for your generosity, you have a heart of pure gold .and Thank You Eddie for your help 🙏
God bless.
Love always, Nora
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July 2025 by cathy weigand
Excellent service.
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May 2025 by Jose Ceja
Always quick and easy for all our banking needs. Staff is knowledgeable and very friendly.
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May 2025 by B
I wanted to go in today but there are 2 vagrants with their stolen shopping cart full of stuff hanging out along the side of the bldg.
Talk about not giving the customer confidence in keeping you safe. Ill not go here.
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March 2025 by Jimi Lemasters
If you can, you need to bank here. SFCU gives off a small bank feel. They are super friendly, their rates are amazing and there are so many perks that I can't list them all here. Do yourself and your family a favor and see if you can open an account!
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January 2025 by natalia velosa
Great costumer service. Joleen is the absolute best. She’s kind, caring and ready to help with all your needs. I came in stressed not knowing if I would be able to get approved for a loan but she made the whole process fast and easy!
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January 2025 by Patrick Melot
I love and trust my financial institution,they are quick and very helpful with any questions about my loans,and on line banking.they are the best at schools first fcu
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October 2024 by Eric Elliott
Generally very helpful and friendly staff I just wish they had more locations with physical people. I'd give 4 1/2 stars but Google doesn't let me.
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October 2023 by Sierra R.
Every single time I need assistance weather it is on the phone or in person, they are amazing! They are timely, kind, efficient, and really seem like they care. I went in today because there was something that happened with my car loan (turned out to be a simple mistake on my end) and within 15 minutes it was resolved. I believe I saw Kristen. She was warm and found the issue immediately. She also helped me out with some of the fees I unknowingly acquired due to my silly mistake and it was fixed in minutes. Thank you Kristen and all that work for this credit union! I feel very appreciated :)
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July 2023 by Amy P.
Great customer service! Staff is Very knowledgeable and helpful! Great benefits for school employees!
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June 2023 by Ryan Ellis
Went in to get a new atm card because I lost my old one. Everyone was very nice and professional. I was in and out of there with a new card in minutes.
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October 2022 by Valerie D.
Schoolsfirst Federal Credit Union is a class act. They are efficient and professional and customer service is awesome, leading with their heart.
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October 2022 by Ryan W.
PURE CROOKS, SCUM, SHADY! Better get your loan rate and amount on a printout. They will call you a week later and say a different rate/payment amount. Got approved for car loan at the rate/amount told to us. Went down, picked up the car and put it on insurance. A week alter, the dealership calls us saying the bank shows a different rate/amount. We call the bank and they give us the runaround....'oh sorry for miscommunication.' We tell them to review the camera footage exact date and time and listen to this lady and the rate she told us. They have yet to get back to us but we need to finalize papers again with dealership and waste our time. Pure scum, avoid at all costs. 9 yr customers and we are moving our money elsewhere!!!
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September 2022 by Janelle W.
I have been really struggling lately as I'm a substitute teacher and half to go 1/4 of the year without a steady income. The last time I was at this branch two weeks ago, I was treated with kindness by the man at the front desk and a young male teller whose name I forgot. I had recently had my account drained by an auto payment and had two wait at least a week for the money to filter back into my account. Anyway, the teller was very compassionate and said they had a program to help people who are struggling pay their bills. All I needed was $100 to pay for gas and he used that program to get me the money I needed. Almost three weeks go by and I'm still waiting on my first pay check to arrive. I have not been caught up on any of my bills because I have not had money since June. I cry often just thinking about how hard it is to scrape by. Anyway, two days ago my gas light comes on. I have $24 in my bank account, certainly not enough to pay for a tank in this economy. I talk to the teller at the front about how I was helped last time and he was very kind and asked me to wait for a teller. A different teller invites me to her desk, she is female and appears very clueless. After fumbling around for a few minutes she gets some woman from the back. This woman is a very fake, corporate drone type who tried to act like I was frauding the bank by asking for assistance again. She was very rude, telling me they didn't owe me anything and took back the overdraft fees on my account, which I knew because the teller I worked with last time told me. I felt offended by her attitude and her responses to my questions that seemed to mock me, and I tearfully explained that I literally needed money to drive to work until I got paid that weekend. She had no emotion on her face and told me to borrow money from my parents. I already felt humiliated walking in there and explaining how I have barely been affording to live for 3 months, but it was heartbreaking being treated so cruel.
