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October 2023 by Ryan Ryan
it is a great splace for people with special needs
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March 2023 by Heather R.
Just the WORST. My son has been "served" by them for 10 years, since we moved to CA, and they have barely lifted a finger in all that time. Constantly changing service coordinators, missing IPPs, skipping IEPs, not following up, and routinely failing to respond to emails or notify us when my son's service coordinator has changed. I would give zero stars if I could.BUT. They're a state funded agency, so unless you're wealthy enough to hire an army of private social workers and care providers, you HAVE to work with these people. As such, they're like the DMV. They do not care how well they serve you. They do not care about "customer satisfaction." My experience is that they only time they actually do their job is when I start screaming at them about how they haven't lifted a finger or replied to any emails in a month, and question their competence.Then, and ONLY then, they will do the thing you're asking, or give you the help you need. They're like petulant children. they have so little actual power in the world, they wield what they DO have (information, mostly) like a weapon. I don't know if this is the standard for regional centers around the rest of the state, but NBRC specifically is bad. But if you have to work with them (like most of us do), go in swinging. Be demanding. Don't be polite or give them the benefit of the doubt. Be a b***** and don't feel bad about it. They will literally not help you until you're foaming at the mouth with rage, so just start from that point with them. Good luck
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December 2022 by BG Gunny
I love everything about this place. I have a very helpful counselor and even though there is a bit of work to investigate available resources, i've nothing but good come out of what I need for my son.
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January 2022 by Shay S.
Please steer clear of NBRC! This is an agency that abuses clients and violates clients rights on a regular basis. They are also not trauma informed and victim shame their clients. They do not want their clients to be independent, if independence is your goal, they will mock you, instead of referring you to other organizations that will do exactly that. (Department of rehab WILL help you go back to school and get a job. They will empower you. They do report abuse. I wish I knew before!) "you were not abused, it's your fault, you can't live independently, you need ILS." Normal responses to trauma = a deficit to plug in ILS. I sought NBRC in 2016, I was being abused by my father who was threatened by my independence and was committing DV on me. I had to make a savings account in secret and he threatened me. He was financially, sexually, and physically and emotionally abuse me and abusing my disabilty benefit. He broke my things, he used intimidating and threatening language against me whenever I tried to become independent. This is DV!!! My mother was complicit and claimed he was not abusive, and that there was something wrong with me; I was assigned to this clinic at 11, and all my doctors and therapists 100% agree that I'm anxious with ptsd, but not autistic. These peoole view all their clients the same; stupid, a joke; and clearly went into their fields and positions to get a sense of power and a feeling of superior over those they view as less intelligent, less socially inept, than them, so they can close the door on someone vulnerable, and get a martyr status from the public. They generalize all their clients under the same brush, and won't accommodate you as an individual. "Well other clients..." "yea well other clients..." they are emotionally abusive; they gaslight their clients, undermine their clients confidence, and ignore boundaries and client rights. These are mostly women in pink collar positions, understaffed, paid minimum wage, and they clearly resent this and lack the empathy and bandwidth to work with clients. They try and control clients feelings by gaslighting and invalidating clients. I told the agency immediately that I was fully capable of living independently, but didn't know how and was being abused and needed their help. I told them I needed housing and to get my funds away from my domestic abuser who kept making threatening claims that if I was my own payee, I would lose my benefits. They told me in so many ways that I was not abused, but could not live independently and needed ILS. They didn't want me to be independent. This is an organization of predators; a client becoming independent is $$$ out the door. While under duress, they coerced me to give up my disability funds to new leaf. They did not report the abuse or protect me from my abuser stalking me. They coaxed it as "concern." They started financially abusing me, and would send ILS workers to my home without consulting with me what days and time frames worked for me. They treated me as if I was under a conservertership when I wasn't. The distress of the abuse ended up costing me my housing. They define yourself needs and reality for you; I told worker Maral, from connections for life, that I needed a break. She continued to ignore mu boundaries when I told her to ask me what days and times worked for me when setting up times to meet new workers, instead of imposing her time frame on me and telling me when. She ignored my boundaries repeatedly; they view clients as inferior and don't like to he "told what to do." The last straw was when my MOTHER DIED and I had just moved and told her I needed a break, getting a nasty text from her saying "you need people to help you unpack and clean " (excuse me? I'll tell you what I need. I need to grieve and can unpack and clean myself thank you!!) and patronized me telling me that staff was not there to "hang out" with me and "wait on me hand and foot." I finally fired the staff
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September 2021 by Kaitlin Dost
They deserve 0 stars
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August 2021 by Mz C.
Horrible. HORRIBLE!!! They deserve ZERO stars. Honestly. Run from this place! My son has struggled his whole life with learning disabilities and spent every year (K-12) in Special Education. I've attended a million IEPs for him throughout his academic career. I've had him assessed by a few Psychiatrists when he was younger, but took him here back in 2016 thinking there may be a sensory thing going on as well and looking for any help we could find. The person that "evaluated" him (Robert Horon) said he didn't have anything at all going on with him. LOL OK! Come live with him for 24 hours and tell me again he has no intellectual disability. No autism? Cool. I accept that. However, my son STRUGGLES. He can't count change or even tell you how many months it is until his birthday or Christmas, etc. He's 24. But you're right, no intellectual disabilities. So, all of his MANY teachers/principals/Psychiatrists were ALL wrong and this one person was "right". Sure. lol. Thennnn, fast fwd to 3 weeks ago when I reached out to them again, unsure if this was the same place or not. He NEEDS HELP!!! I was calling everyone I could find online. The person that I unfortunately got stuck dealing with at NBRC was Guadalupe/Lupe. You can barely get a reply from her. Half of the replies were out of office replies saying she's on ANOTHER vacation and STILL no helpful info or consent form for my son to sign so I can speak with them about him. Then I'll get an email right before closing time...like yesterday, saying she sent him a consent form he needs to sign. Umm, the same one you said THREE WEEKS AGO you would need him to sign and never sent? STILL didn't have it. Not last night, not at all, all day today...not until 24 hours later. All of this, mind you, after acknowledging that he was, in fact seen there years ago. I called, my son called, all day today, trying to get her to send the consent form. I even called her counterpart/coworker, Erika who had reached out after I sent an email to Lester (while Lupe was on another vacation) who never answers his phone either. And the number Erika gave as her own, is disconnected and no longer in service. What?? This was a few days ago she put it on the email! So, LITERALLY NOBODY HERE CARES! I received an email from Lupe finally, later this afternoon, saying she sent him the consent form and needs him to sign it and get it back to her. He did it immediately already. I replied and told her that she should have it. And mentioned that I've been TRYING to get help for him since reaching out to them 3 weeks ago. Apparently she didn't like that because she suddenly had the time to write an email. It was all about how he was seen there before (we already established that) and went on to say that they can't help us, they won't evaluate him again and to look elsewhere. LOL That's how she treats people looking for help with disabilities!! Don't call them looking for ANY help. Don't bother them. They're busy taking vacations and sending your calls to voicemail. They don't give a sh*t about your kid, or mine. Period. Perfect example:
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June 2021 by Yvone P.
I would have to say I concur with the parents who feel stonewalled. I felt with first impressions that they played the dummy role on services that our son more than qualifies for. I had to hunt all the information down. Then when presenting it, after a bit of tug of war. And being given the run around. They knew what we qualified for all along. The system likes to make it hard on parents so you give up. Well this mom is a fighter! I felt as though I may be overthinking it or sensitive. However, reading that other parents have had the same experience just confirms my suspisions. They're an instrumental component in DDS waivers. As well as the foundation for many avenues of help with special needs children. We thankfully have private insurance as well, so when there is a stark contrast with NBRC therapist report verses corporate medical entities clinical notes; in your child's true capabilities. That is a huge HELLO! Are these NBRC employees or linked therapist trained to make sure to steer or word reports, in such a way to have them no longer qualify as a client by age 3. Our second therapist is more true to his capabilities on reports than the first. How could a intelligent educated professional only make mistakes that make the client sound more with it. And never mistakes that down play. A mistake can go either way unless it's intentional. Same with the coordinator on her reviews. I've made a stink a few times, now they are on point. Our current therapist is a sweetheart, but I'm well aware that she is trained in psychology. And at times just commends me as a psychological tactic. Why must we fight to the brink of wavering sanity for our mentally disabled children. All of the California State regional centers are the starting point for individuals who will need life long services. And they know that. The state services and programs that many of us have paid taxes on for decades to fund, are kept like secrets. It's absolute BS!
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January 2021 by Lizette Yasay
Terrible at communication. Always leaving our family with our special needs son hanging. I thought this place was trustworthy.
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January 2020 by Ken Graham
North Bay Regionsl Center has come a long way since they began. I love the new digs by the Napa Airport and the recent Art Show was Awesome! Great vibe too.
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January 2020 by Lady Fae
This organization helps those with developmental disabilities. Anything from home placement to day programs and certain specialists. North bay helps fund what it necessary that perhaps insurance doesn't. There are too many things to list but I honestly don't know what I would do without them.
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September 2019 by Jeffrey Carpenter
Typical government facility. Very nice lady at the front desk, willing to help.
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May 2019 by Comelia Johnson
I am currently protesting North Bay, New Leaf processors, and Greenleaf Longterm care and their effort to remove me as payee for my daughter.
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May 2019 by Amber Bishop
It was great and hopefully this place will except our son he really needs to learn to be independent and it sounds like a great place for him
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May 2019 by Jaclyn Coleman
I am a current SC here at NBRC, but prior to me becoming a SC my daughter was a client. Being new to the area my SC helped my daughter woth PT and OT. I am very grateful to the Regional Center.
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May 2019 by Uriah Miano
Great people, great work.
