February 2023 by Shelley Torres
Too much Backstage stuff everywhere. Womens shoe dept has little to no athletic shoes. Most areas are disorganized. No good name brand denim. Its a shame, it used to be a nice Macys.
January 2023 by Ela Juneja
I have been a loyal macys customer from past 15 years.. It has been my only store for clothing, shoes, jewelry, makeup and home appliances etc. Always had an awesome experience specially with the customer service and returns department at Newpark mall and other locations. Sadly, the insulting attitude of one of the employees at Newpark mall in the returns department is forcing me to move on to other stores. May be the days of shopping at Macy's because you get great customer service are gone. I regret being a platinum member for so many years.. I’ll never shop from macys again.
January 2023 by Roussell Pacheco
I was trying to get a perfume for a present But there person that needed to help me was more concerm about the 49ers game than helping her customers.I had to go to another booth the get help because she again to busy watching the game and trying to organize her area of work.( it was the Gucci and Prada section) Glad the person from the Cauch section helped. She was very nice!
January 2023 by Song Charlie
Several months ago I met the salesperson at 200 Newpark mall Macy's, for Shiseido and Estee Lauder, her name is Sherry Lu. She served with every customer with passion, especially when I had problems and needed to speak English on the phone, she would help me contacting Macy's customer service, solved my issue otherwise I would not solve by myself. I think she is a very competent salesperson , thank you Sherry Lu and wish you Merry Xmas !
January 2023 by Cataleya Arriaga
It is crowded due to the holiday, but it looks more organized and clean than the one at Southland Mall. They have a variety of items. There is a lot of parking space.
January 2023 by Charlie C.
Very bad customer service I bought a toy at Dec. 27. it just doesn't work at all when I open it at home All i want is just an exchange. The customer service lady said: I can not return or exchange it if I open it Come on! If I don't open it. How do I know it doesn't work at allMacy's police is just ridiculous I won't spend a dime at Macy's at all in the future All I will do just buy from Amazon Charlie
December 2022 by Ela J.
I have been a loyal macys customer from past 15 years.. It has been my only store for clothing, shoes, jewelry, makeup and home appliances etc. Always had an awesome experience specially with the customer service and returns department at Newpark mall and other locations. Sadly, the insulting attitude of one of the employees at Newpark mall in the returns department is forcing me to move on to other stores. May be the days of shopping at Macy's because you get great customer service are gone. I regret being a platinum member for so many years.. I'll never shop from macys again.
December 2022 by bhavna dhamija
Nice store.. they have all collection of man's women's and children. They have lot of variety. There return policy is for 30/60/90 days. Nice collection great staff. affordable lots of stuff and collection. Good to buy
November 2022 by shalvin prasad
Employees have attitude problems, and those at the registers are slower than ever. It is a dreary atmosphere in the store. 11/27/22 at 3pm: My wife wanted to purchase a designer handbag worth +$850 which was locked in a display case and she was waiting in line at the register. The lady at the register looks at me and I replied that we want to buy a handbag from the display. She replied very rudely, "There is a line here. Wait in the line" (although my wife was already in the line). Then, she continues with whatever she was doing and said out loud, "I don't know why he is staring at me". My wife heard that, and we left without buying anything. I'm sorry but there are a lot of people (from Pakistan and Indian) working there and have bad attitude. Some are helpful and some can ruin your shopping experience. There have been multiple times we go there and leave because of the same problem... zero stars...
November 2022 by Dharmendra Tomar
A very good store with many options and departments inside. They do have multiple brands in clothes, apparels, kitchen, living room, utilities, fashion, beauty etc.Discount is actually confusing there. Different departments have different discounts and cash back offer so you would need to clarify first which one can be applied where.They have removed the carts so it’s painful to drag your stuff all over the store. It seems like a cost cutting to me however they mentioned that people have stolen the carts.
October 2022 by H S (TITA SAID)
Macys has always been a staple inand around fall shopping.It's kinda blah blahs right now! You got to up your game foe them prices!!! The clothes are the same boring over priced things. Nothing cool, fresh, hip, or chic. Nothing stuck out & employees personslitys weredull or vacant. Turn up the music, make it fun! Covid put a big cloud over this mall when many stores went out of business. Traffic died down & People arnt sure what to think about the condos next door being built. They look very close to the mall, almost attached.So hopefully, it will help kick start some spending & help boost the moral & economy at the mall! Hopefully they will get more people coming through & things pick up! Shop your local mall!
October 2022 by Heather S (Tita Said)
Macys has always been a staple inand around fall shopping.It's kinda blah blahs right now! You got to up your game foe them prices!!! The clothes are the same boring over priced things. Nothing cool, fresh, hip, or chic. Nothing stuck out & employees personslitys weredull or vacant. Turn up the music, make it fun! Covid put a big cloud over this mall when many stores went out of business. Traffic died down & People arnt sure what to think about the condos next door being built. They look very close to the mall, almost attached.So hopefully, it will help kick start some spending & help boost the moral & economy at the mall! Hopefully they will get more people coming through & things pick up! Shop your local mall!
September 2022 by LaVerne Colton
I love Macy's but it was very difficult trying to find a cashier just to get out
August 2022 by суaйхsнad影
i use to shop here and it always look like a tornado hit macy and blew everything up. but lately they been doing better keeping things cleaner. especially backstage i go there in the morning and it look a lot more organized than before
July 2022 by Carlos Dominguez
It's a bit messy in the kids and mens department. My wife asked to see a specific perfume and the an older lady working in the perfume department very rudely attempted to update a bunch of different perfumes and ignored our initial request. Even when i asked to smell the perfume my wife wanted she ignored us rudely and took us to a completely different area to smell some generic perfume. Disappointed in there customer service but it does have a lot of other great departments.
