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January 2024 by Lisa Hunt Weaver
Love this store. I have had nothing but great customer service. Manager and staff let me return ordered items and have been nothing but helpful. The other bad reviews are very odd.
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November 2022 by Sheila P.
I've been a customer here for years, however after a very negative encounter involving the store manager Mayhra and trying to expedite a return.....NO MORE. I wasn't even trying to get a refund. I just wanted store credit and I was met with attitude and resistance and told that I had to select something that day. Huh??? That I should refer to my receipt bc that is store policy. That that are no store credits and you must do a same day exchange. Well....Mayhra I did refer to my receipt and NOWHERE does it state such a policy. I think that's your policy but not that of Alice and Olivia. In any case, I guess I won't have to worry about such things moving forward as I simply refuse to spend money where there is ZERO customer service. Too bad too because I used to enjoy shopping there. Happy to post snapshots later of the receipts which clearly have no stipulations.
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November 2022 by sheila harrigan
Long time customer, however no more after today. I had to return a blazer I ordered in store as they didn’t have my size to try on. I hoped for the best but it simply didn’t fit right and wasn’t what I expected. Upon going to the store to return the item for what I thought would be a simple transaction for store credit, I was met with attitude and resistance. The manager Mayha was extremely defiant when I asked why I simply couldn’t have store credit. She had said that it had to be utilized same day. I reiterated that was an absurd policy and asked to speak with a higher up within the company. She kept telling me she was only the manager and there was simply nothing she could do. She then went so far as to tell me she didn’t like how I was speaking to her and kept addressing me as ma’am. ???? I was simply expressing how ridiculous this supposed policy was and was trying to get resolution by speaking with someone else since she was “only the manager” and obviously had no decision making capability on her own. Needless to say, Alice & Olivia has lost me as a once loyal customer. By the way, the receipt does NOT state that any store credit has to be used that day. And if a store manager has ZERO customer service skills then tries to deflect & project onto the customer, perhaps they shouldn’t be manager. Just sayin.
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June 2022 by Meredith Chandler
Chandra and Rachel were super helpful shopping for a dress this weekend. They are the rare breed of saleswomen who still actually care to ask what you’re shopping for and then pull relevant styles off the floor. I wish I had a bigger budget for the pieces as everything they recommended was stunning. Shocked to see any negative reviews below- must have been a misunderstanding by the shopper.
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April 2022 by Michelle H.
I was super excited to go visit my favorite store !!!! I had on Alice + Olivia Jeans, I had on my Alice + Olivia sweater top , and my Alice + Olivia purse . I go in the store today Sunday April 10 , and looked around the store and the women that's working there does not acknowledge me ! I looked at every single clothing item there , and still the sales women does not acknowledge me !!! She sure did seem to talk to the blonde white women in the store , but did not even say hi to me ! I already knew what I was going to buy, but walked out because I felt so upset that I was ignored !
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December 2021 by Mimi L.
I have always shopped Alice and Olivia at department stores or online. This was the first time that I came in this boutique. I rarely came out to fashion island mall so I didn't know this store until we passed by. I was looking for a dress for NYE and Alice and Olivia is one of my favorite brands. I saw a few very cute pieces that I really liked. Unfortunate they barely had anything in size 0. The smallest sizes they had were mostly size 2s and that's a bit too big for me. Luckily hubby found a black long dress that's classy and beautiful. It's perfect for NYE although I am never a fan of black color. Our salesgirl was very friendly and helpful. We were provided water to rehydrate from shopping around. I decided to get that black dress after trying a few pieces. It was the one of the only two size 0s in dresses they had at the entire boutique. It's getting harder and harder to find the smallest sizes these days! It was a very pleasant shopping experience. We would like to shop here again whenever we come out to this mall.
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October 2021 by Tiphanie McNiff
I love this store everything is stunning. Kennedy is an amazing stylist and super helpful. I wasn’t going to go in here because I thought they’d only have tiny sizes and they actually have a great variety in size and style. Thanks for the help
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October 2021 by Karina S
I would give 0 stars if I could.Absolutely the worst customer service.They bombarded me with text messages about a pre-sale. I wasted my time to come by and select items you can’t even take home. If you do take them home they will tell you prices will be adjusted once sale starts however, after I got the items, I had paid in full they said the discount amount was totally different than what was previously said on text when I was bombarded with messages.Please drive all the way to Beverly Hills, go to Bloomingdale's or shop online if you must have something from A&O.Going to this store is a total waste of time as all employees, including the manager (Chandra) are not on the same page as far as what they offer and their promotions. Horrible management! and never ever give them your phone number! They won’t leave you alone!
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April 2021 by Tiphanie M.
I came running through this store like a tornado on a mission to find a dress for my babies first birthday. After going to every store in fashion island and not being successful I felt super defeated. After having a C section my body is not what it once was and I am now what you consider "mid sized". I didn't think for a second I'd find anything here in my size but I was pleasantly surprised. I found 6 dresses that fit me and actually liked them all. I ended up with a long flowy dress that everyone complimented me on. Kennedy helped me and she was an absolute angel. She was super helpful, and hyped me up. I am so grateful for her making me feel good about myself for the first time in a long time. The sales associates there are so sweet and helpful.
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January 2020 by Niki A.
The sweetest group of sales associates! Sophia helped us, but the two other gals were just as helpful and sweet. Thank you for a memorable Sunday funday shopping with my mom!
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December 2018 by Edgar Walton
Nice place to shop$!$
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October 2018 by Diane Griffith
I've had the best shopping experience with this store and location! Beautiful clothes and kendell was so helpful! She ordered in an item so I could try it on before buying. I'm so excited!!
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May 2018 by Emma Hart
Very poor customer service. The fitting room is disgustingly small.