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August 2021 by Austin N.
Does anyone know why this store closed? I was here just a few months ago and had a great time--it's my local ASICS store! My heart is in shambles..
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February 2021 by Benjamin M.
I don't know what happened to Asics quality, but it's gone. If you want your kids to look like they run and play, but you don't actually let them run and play, then these are the shoes for you. If you're kids are more than an accessory, then they're going to wear these out like they're made of paper. Plus, they don't have half of the shoes on display in common sizes! The customer service is terrible. This is fashion island, so I don't see how this place survives. Great arch support though!
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January 2021 by StylesUlove F.
Came into the store to pick up my online order and met a store associate name E. She was very helpful and accommodating. What I appreciated the most was her care for me and the type of running I was trying to achieve. She was very knowledgeable about all the concerns I had with the shoe purchase. She also reassured me that i can return the shoes within 90 days if I'm unsatisfied with the product. If you come here, look for E! She's awesome! This ASICS store is the only store I choose to go to. Although it's far for me, it's worth the excellent customer service by their staff. When returning items, it was very simple and quick. Everyone is knowledgeable and is passionate about their work. On previous visits, I also met with the manager and he was very helpful and on top of my many requests. Clearly, he's managing this store really well because his staff are awesome.
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December 2020 by Joe Phillips
First off, these are some of the nicest athletic shoes you can buy. Secondly the service was perfect. Our sales representative was patient and attentive. Thank you Asics of Fashion Island!
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February 2020 by Brian Szasz
W derful
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January 2020 by Josellie Severino
They have all the Asics Styles you need and great customer service
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January 2020 by Esther J.
I called this store tonight and spoke to sale young lady Selena around about 8:55pm before closing. I asked multiple questions about ASICS shoes and what I needed to help the arch in my shoes. She answered ever single question I had about it. This young lady needs a raise $$$. Also very nice, polite and friendly
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September 2019 by Ro Ko
Props to the store manager Tyler who was very helpful when I had an issue with a pair of shoes that i bought from his asics store. Very professional and makes his customers feel valuable and appreciated.
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July 2019 by Ammi
Staff was excellent and very helpful helped me buy my new comfortable shoes
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June 2019 by Raquel Duran
Asics the best shoes ilike to run when my favorite shoes Asics difents colors brightes I love colors brightes
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May 2019 by Le Kimberly-Isabelle
The most comfortable shoes with gel memory foam simply the best. Very happy.
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May 2019 by Paul B.
Terrible quality control and service at this location. This is the fourth pair of Gel Nimbus i have purchased through the years this version 2.0 was bought at beginning of the year 2019. Was happy with shoe until heel starting peeling off with limited use since i rotate my shoes. Anyways to make it short when i tried returning this defective shoe the store would not take them back and wants me to go online fill out paperwork etc.. since they discontinued model. Kinda of ridiculous to make me jump through hoops and the sales clerk tells me i would be a "good canindate" for a return like I'm going for a job interview. What a joke! This company has terrible customer service to make matters worse i did go online and received no response back. Try calling them and it will further frustrate one to have no one to answer your call. You would be much better purchasing through Amazon as they stand behind any returns.
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January 2019 by Elizabeth A.
I came here for the remodel sale, where everything was 30% off. It was such a great sale! The staff was very attentive and were a great help in determining what shoes I needed. So I am flat footed, I have daily foot pain (I'm just used to it at this point), and my feet supinate (which is weird because i'm flat footed, and that usually only happens when you have high arches). They showed a few different styles- I went with 2 pairs- the kayano and nimbus. They even have all black shoes which is great and hard to find for work. I use the back kayanos for work- they have a higher arch and my feet don't hurt as much! They even have great traction. I work in different theatres/ arenas backstage, and we are on our feet most of the day, and these shoes have more cushioning too. The kayano's even have good traction on ice! I can walk on ice during ice shows, and not skid or slip. I have been looking for good shoes for years! Not sure why I never tried these..i was always going with Sketchers because that was the brand that everyone recommended..but they just don't even enough support for me. The podiatrist said that I should wear shoes that you can't fold in half. Will definitely be going back to get more sneakers from Asics- I live in sneakers now. I don't know how I was able to wear heels, and uncomfortable shoes for school everyday for all those years.
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January 2019 by Mike McKay
Great help from the staff
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August 2018 by Nicole C.
Go see Miranda! Super helpful/informative, extremely nice, and is there to listen to your needs and help you find your best fitting shoe. Very good selection of shoes as well. Thanks for the help!