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November 2023 by Hollie M.
Car maintenance can be a hassle. But not at this Automax. I having been bringing my car here for 4 or 5 years and trust them. 1) they build a relationship with you. get to know you. 2) they give you good pricing. 3) they provide quality service in a timely manner. Jeff is stellar at customer service and makes himself available to answer all your questions. We've sometimes strategized on sequencing if needed as I have an older car that I just love - yet needs some TLC to keep her going.
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October 2023 by Madeline W.
Yesterday, on my way to work, I received a notification that my engine oil was at its minimum level and my break fluid needed to be changed. I was stressed because I didn't know if this was something that needed immediate attention. I had multiple meetings throughout the day so I didn't know if I would have time to bring my car in anywhere/or if anyone would be available so last minute. I called and let Jeff know my situation and 5 minutes later I dropped my car off and he had a driver waiting out front to drive me back to my office. He texted me later when my car was ready and sent a driver to pick me up after work. The price was very affordable! I felt really comfortable and taken care of especially because they specialize in working on foreign cars. I will be using them for all of my servicing needs!
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July 2023 by R K.
We take 3 of 4 of our cars here (the 4th is under warranty). Jeep, BMW x5, and an LR4. Assuming everyone knows that once you get past your warranty that the dealership rips you off? Anyways, this place is honest and trustworthy
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January 2023 by Kyle L.
Our family has been taking all of our vehicles for service at AutoMax for many years. From basic oil changes to complicated engine & transmission repair, we always count on the expertise and trustworthiness of the mechanics at Automax to give us the best service. It's hard to find a mechanic shop that makes us feel like family and most importantly, not feeling like we are being taken advantage of like most car dealers, and we're grateful to be with the Automax family! Most recently, we had a minor incident where our side mirror on one of our trucks got damaged and popped out. Jeff at Automax asked me to bring it in the same day, popped back the mirror for me, and even buffed out the scratch for me all in one hour. Now that's 5 star service!
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December 2022 by Allan Duganier
Shop diagnosed coolant leak as cracked plastic radiator tank. Asked about replacing with a radiator with a metal tank. Shop said "they are all plastic" so the vehicle has another plastic tank radiator. I discovered after the service that there are radiators with metal tanks available for the vehicle.Shop replaced radiator but did not replace radiator cap. As a result I had a coolant leak when vehicle parked after being driven and vehicle was running about 10 degrees hotter than it should before I figured out that the old cap had insufficient pressure.With new cap, vehicle started leaking coolant from another place on the engine. Investigated and found the clamp on the upper end of the lower hose was tightened insufficiently when the shop replaced both radiator hoses.When I picked up the vehicle there was a half dollar sized grease stain on the bottom cushion of the driver's seat. Although I was able to remove the stain in about an hour myself, the seat was not stained when I dropped off the vehicle, the stain was obvious to anyone entering the vehicle to drive it and the shop made no mention of it when I picked up the vehicle.With a shop rate of $186 per hour I expected a decent level of expertise and service. Based on some of the other reviews it appears that is what those folks got. I, on the other hand, did not. I was disappointed with the shop's performance.I rated at two stars rather than one as the shop's contact is friendly, polite and communicative.Service: Auto water leak repair
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November 2022 by Bill Wachsmuth
Took a GL in for a ton of service and repair. Great contact and updates. They diagnosed multiple issues quickly. They aren't inexpensive however there's no such thing as inexpensive Mercedes repair if it's done right.
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September 2022 by Diane McCrimmon
Jeff was great. Very communicative. Fair pricing. No shenanigans. Definitely going to be my go-to for my mechanic needs
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July 2022 by Emilia M
Excellent customer service, easy online scheduling, impeccable responsiveness, A+ quality. Would recommend to anyone!Services: Wiper blade installation
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June 2022 by Hiro Ambill
I went here for fixing leaking oil emergency searching by Goggle map.I explained the situation, however as soon as the shop guy saw oil leaks from my car, he said to me 'You can't stay here, just leave'. I tried to explain more but he just shouted me 'Go away, Go away'More than 25years of life in Los Angeles, I never had this bad experience.I just needed a help to go back home before the oil runs out.... I felt obius racism first time in 25 years. It was sad sad moment in my life.Please just Don't go there if you're not white...From the owner:Hiro, We recall the encounter very well. You were asked to park your van on the street because it had a severe oil leak that was leaking all over the new pavement and which another shop had recently repaired . We recommended you tow it back to the shop that made the repairs. I am sorry you were having a stressful day but what you experienced that day was not racism. Most of our crew is made up of diverse cultures that are considered part of the family and have been with us for decades. I wish you well and hope you had your issues taken care of..I think it was deleted...Here's my reply to the owner:Yes, the oil leaking problem was taken care of at another repair shop near by your shop 'Airport Auto Repair', right after I left your shop.People at 'Airport Auto Repair' welcomed me and even though oil is leaking badly?, and found the problem. It's just transmission's oli cap was loose and it makes oil leak. I gave them a five star. I think this is what repair shop has to do.I was away from home and desperate at that time, desperately wanted to fix and go back home. You refused to do any thing, you JUST care your new pavement, but not customers, am I right?I will never forget the moment, thank you.
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March 2022 by J Adachi
Best customer service and prices you'll experience. Jeff runs a great shop.
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February 2022 by Bonny Schumacher
Can't say enough about their knowledge & service. NOW I have good service & don't feel ripped because they know what they are doing!
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November 2021 by Tree Tall
Jeff Vannoy provides solid professional service. In this day and age it can be tough sometimes to find people that provide a service with genuine authenticity and care for the customer. Jeff Vannoy and his crew go above and beyond in all aspects. That's what any good thriving business is all about. His working crew is smart, transparent, and reliable. Just solid dudes. If you are looking for a professional opinion or repair I would highly recommend you go straight to these guys as soon as possible. Thanks Jeff!Services: General repairs & maintenance
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May 2021 by Matt Ward
I really enjoyed interacting with Brian and Jeff when trying to fix our car issues. I am a fan of the business in many ways, from the honest communication, VERY QUICK turnaround, commitment to get you to/from the service center to where you need to go, and how well they price their services for the quality you get. I highly recommend this business to get your car fixed and on the road.Services: Engine repair
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May 2021 by Matt W.
I really enjoyed interacting with Brian and Jeff when trying to fix our car issues. I am a fan of the business in many ways, from the honest communication, VERY QUICK turnaround, commitment to get you to/from the service center to where you need to go, and how well they price their services for the quality you get. I highly recommend this business to get your car fixed and on the road.
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February 2021 by Kevin Lyman
The food is great.