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January 2023 by james fear
they double charged me on glass decantors and wont correct problem associates at these upscale store higher incompetent employees and the managers much worse... overpriced overpaid never shop there again
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October 2022 by Stephani J.
I have come in here a few times and honestly, it feels like an outdated Macy's. The one that is at the south coast plaza is way better, especially for designer shoes. Also a huge frustration for me is that I bought a few free people pieces and it smelt like smoke or cigarettes. I can't really pin down the bad smell. At the time of purchase, I assumed it was the store but when I got home, I realized it was the clothing. I tried washing them but the smell hasn't come out and had transferred to other sweaters in my closet which I needed to dry clean. I don't recommend coming to this location. Instead go to south coast.
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October 2022 by Neda Yegan
Terrible customer service! Beware of these guys, do not waste your money or time at Bloomingdale’s, compared to the other luxury department stores they have the worst service and rudest employees I spent over $600 on a pair of sunglasses and it broke only after four months they’re not willing to offer a solution as I have asked many times. I have asked for it to be repaired but they refuse to do so. Complete waste of time and money !
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October 2022 by Rachelle G.
I was here over the weekend. We suffered a loss in our family and my daughter was here for the weekend from college. We decided to have daughter and mother day at Fashion Island. I wanted to buy my daughter a purse so we went to Bloomingdale's. 20 minutes in I see security and another what I think was a manager hauling down to the purse department. Security stops about 10 ft from me, dead center of the aisle, arms crossed in front of the exit. Not directly but you'd have to go past him to leave on that side. Then the other lady who looked like a floor manager asked if we needed help and then moved to the other side. It was obvious we were being watched and I was immediately angry and uncomfortable. My daughter also knew that they were called down bc we were Black and they assumed we were there to steal. I've been in that Bloomingdale's several times as well as other department stores and I never saw that happen. Whomever was on that shift watching cameras or made the decision to call security to our area racially profiled us. I wrote a company to corporate and I never got a call or a response. I'll give it a few more days. I even sent a follow up email. The experience made me so mad and it was insulting. They are not going to be able to say that wasn't the case but it was and it was apparently obvious. Being watched while you shop bc you're Black happens every day...unfortunately. I don't expect anything to be done, I seriously doubt they even care but I am writing this so people know if you're Black and plan to shop at Bloomingdale's at Fashion Island, know they'll be watching you.
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October 2022 by Neda Y.
I would've given it negative stars if I could! Horrible customer service rudest employees especially the sunglass department at Dior! I have purchased a high end sunglasses it broke after a few months I did not get to it in time and after a couple of months I called to request a screw since my local optical store could not fix it. I have called them and dealer for a simple screw to be able to use the sunglasses but no result I got a very rude response from the staff , just terrible customer service! Don't go there , I would never have that issue with Nordstrom or Neiman Marcus for that matter stay away from them if you can.
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October 2022 by Neda O.
This is probably the best Bloomingdales to come to to browse. The people who work here are so unbothered by your presence, it doesn't matter what you look like they are not there to help or there's no one available to help.
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September 2022 by Laura Adame
Negar Noroozi is the most helpful and kind employee I have encountered at any Bloomingdales. She took the time to help my mom and I find the perfect shoe our occasion. 10/10 employee!!!!
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September 2022 by Robert Jones
Great shopping experience. Look like you belong or they will treat you like a criminal.
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August 2022 by Kate M.
Did not think much of my experience at the woman's shoe department. Was "helped" by a late middle aged blonde European woman who appeared to be pretty full of herself. Not warm and friendly at all. The staff at the MV Nordstroms are much more down to earth and friendly. Apparently at South Coast, they just don't roll that way! The department store itself is beautiful and I do love the inventory. In the particular case of the shoe department, would rather not give the commission to someone so stuck up!
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July 2022 by Christian L.
Exemplary! Jill in the houseware department could not have been nicer and helpful. She was extremely knowledgeable and gave a lot of optionality to what we were trying to accomplish. Can't wait to come back for the toaster. Also, Gracie from Nespresso was a delight. She gave me the "INTENSO". Lives up to its name. :-)
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July 2022 by Lucille K.
Love this store! It is clean and has a good selection especially my favorite brands like AllSaints and Sandro/Maje.
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July 2022 by Rhonda H.
I work in the industry and I do spread kindness. If I would have been buying instead of taking back her words then maybe it would be a different story.
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July 2022 by Sara Fahy
My fiance and I were at this mall looking for a pair of slacks. As we obviously struggled to find a pair and searched every single pair of pants Bloomingdales had twice, not a single employee offered to help in any way. We were in and out of the fitting room and nothing worked, the only pair that fit did not match his outfit at all. At one point fiance was clearly having an allergy attack so I gave him nasal spray and he stepped out, but I kept all of our *purchased* merchandise with me and continued the search for a pair of pants in his size. It seems instead of offering to help, they CALLED POLICE to come check on us. It was when an armed officer approached me that I noticed two employees standing at a distance glaring at us!! Since then I've racked my brain trying to understand. Did they think the nasal spray was something nefarious? Did they think we were going to steal pants despite obviously not finding anything that worked? Or are they just racist? What a pathetic excuse for customer service. I wish I could rate 0 stars.
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July 2022 by Wyn Flo
Found a beautiful hat. Loved the store. On vacation and we don't have a Bloomies so a real treat.
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July 2022 by Sherrie Hodges
Always a great place to shop. Friendly, welcoming and glad r o see me.
