-
July 2023 by Linda S.
They don't answer their phone. In store good attention Love the clothsWill still shop there
-
July 2023 by Julie B.
Wow!!!! Talk about horrible customer service! As I was walking through the mall I saw the store and was very excited to shop there, rather than through the catalog! I was the ONLY customer in the store and there were 3 ladies working. One, barely acknowledged me, one ignored me and one acted more than irritated that I wanted to look at a rack she was restocking. I have been a loyal catalog customer for years (don't have a store in my state) so fortunately this was not my first experience. I would NEVER support the business otherwise - doesn't reflect well on the company!!!
-
June 2023 by Ivette M.
The worst customer service. I tried to call the next day so I could talk to the manager but no one answered the phone and the voicemail is full. I thought the problem was the girl who was working the day I was there, however now I'm thinking there is very poor management in this store. You would think that such expensive products would have good customer service but I guess not.
-
December 2022 by Md Sohel (SEO Expert)
Website link?
-
October 2022 by Ed L.
I have no complaints about the service I have received at the Newport Beach store. I have always had excellent customer service there so I expected that would also be true of the online website. WRONG!!! I tried a dress on in the store but didn't buy it right away. I loved the dress and ended up ordering it online. The dress arrived with several defects that had not appeared on the dress I tried on in the store. I contacted customer service to exchange the dress for one without the flaws. After several weeks runaround they informed me that they had reviewed my photos and did not see any flaws. They offered to allow me to return the dress but told me I would have to pay the shipping costs. This is unacceptable as the dress was not inexpensive and should not have had flaws. I will never order anything else online. I am very disappointed.
-
November 2021 by Reva Tolbert
The service was standoffish but other patrons were very friendly!
-
September 2021 by Athena A.
Super interesting styles. Very colorful and they have satin fabric. Some look antique but is very interesting in style. I would definitely try it.
-
August 2021 by Paula Whittier
Most exotic clothing absolutely Beautiful and I hope you ❤ love it as much as I do!!! Have fun ?
-
April 2021 by Karen F.
This store is AMAZING! The product is so nice. I want them all. So I wanted a shirt that was out of stock and Joy was so nice to suggest ordering a piece for me. I was impressed that for a sale top the service was outstanding. I will be back to shop there. Thanks Joy and nice manager too Karen
-
March 2021 by Donna C.
Thank you Amy, Joy and Jasmine. Purchased a coat in store and had it sent to my home due to the size I needed wasn't in stock. It took a few days and unfortunately it was some else's order! I called the store and explained the situation. The next day they had the coat I ordered delivered to my door! The ladies in Newport are definitely tuned in to top customer service! Love my coat and I will be forever a loyal customer. It's so refreshing to see such care! Thanks again ladies.
-
January 2021 by Sydney B.
0/10. The staff humiliated my mother and treated her like a thief. They were rude and condescending. My family has been shopping here for years. We got my mother a pair of pants for Christmas, and we bought the wrong size. Easy fix, take it back to the store and exchange right? WRONG. Without even attempting to help us find the receipt the woman (with red hair) said they could not take these back. If she had taken two seconds, She would have found the receipt (as they did at the Long Beach location). She stated it was store/corporate policy. She talked down to my mother (and me) and acted like we were not good enough to be shopping there. HORRIBLE CUSTOMER SERVICE, HORRIBLE ATTITUDES. Will not shop there ever again, and I would suggest you don't either.
-
December 2020 by Georgia Halkia
Limited selection comparing to their online store and not the best customer service. I just bought their masks, and upon leaving the store, I noticed the embroidery was ripped. I returned to exchange within 30 minutes only to be told that I need to buy another set. After much arguing, the store manager “made an exception.” I understand it is a mask, but it touches your body like clothing, and defective items should be treated as such. All items should be washed prior to wearing when you get home, so the company’s policy only serves them. I am in Public Health, so I would highly suggest an introductory course in epidemiology for all those who come up with policies that benefit them and not the public’s health.
-
July 2020 by Jackie C.
I am so disappointed in ordering online. I have shopped at the Fashion Island store for years and due to Covid started ordering more online items. I recently ordered a shirt and dress and normally wear an XS...........when ordering online there was NO DISCLAIMER at least that was highly visable that the shirt was a final sale. I went online to order the next size up and it showed it was a final sale and not returnable. I AM EXTREAMLY dissappointed in your customer service. If it was going to be nonreturnable it should have been more visable on your website. Now I am stuck with a shirt I cannot wear due to it obviously fitting different that all my other shirts from you. I would like an exception made and am very disappointed. Order # 1000885529
-
June 2020 by Cynthia Jean Abela
Love this place and the clothing line! Johnny Was is about 75% of my wardrobe, or more ????when are you re-opening!??? Was hoping First of May like many others but I called and no answer on May 2nd. ?sad I’m tired of ordering online! When is the store going to reopen for walk in shoppers? It has taken weeks to reeive my online orders and then they are incorrect. One of my orders took a whole month just to ship and it was not on backorder either. Another online order came 3 weeks later in wrong size. Done with online ordering please open!
-
February 2020 by Lori K.
My favorite store to visit at theFashion island Center isJohhny Was. Beautiful clothes!Luckily for me they usually have a rack of lovely sales clothes.All the girls are friendly butVeronica has always greeted me and helped me with special orders.This colorful store brightens my day!5 stars but really a 10!