-
March 2024 by Michael B.
SUPER EXCLUSIVE ! My wife and I zipped over to Fashion Island on Saturday to check out a few things. We looked inside a few stores. Of course Louis Vuitton has the stuff of dreams ! NOTE - Of course with 20 million views of my Yelp reviews and pics world wide in 2023 I can tell you what is great !
-
February 2024 by B Gilmore
Terrible customer service. The manager specifically told us our expectations of quality based on being a long term customer are too high. He said things have changed. Like lower quality but higher prices. This started with a purse we believe was a fake. They readily took it back but gave only store credit. Why? Did they just the purse out circulation? They also have security guards who refuse to show credentials and become belligerent when asked to show credentials. By their manager, LV quality is dropping, but prices are not. Is that customer focused?
-
September 2023 by Carla E.
Located at Neiman Marcus at Fashion Island, this is a must stop shop. I was so impressed with the customer service at this location; this is the level of treatment you expect when walking into a luxury brand store. I initially came in to inquire about a repair, but couldn't help picking up a little treat for myself. Though this location is not as large as some other shops, the selection here is good and you are able to order online if they don't have the particular color you are looking for. The store can have your order shipped directly to the store or to your home. The manager's customer service was next level, and it's experiences like this that make me want to come back.
-
September 2023 by April Baity
Looking for an off-white purse didn't but bought a nice crossbody.
-
May 2023 by Jessica K.
When you walk into a luxury store as this you expect to have great service... right? Well I did. Immediately when I walked in, I was not ignored but catered to. I know they get commission or whatever but that doesn't take away from the great service that I expect right??!! I've experienced walking into such stores and being ignored many times, cause I don't "look" a certain way perhaps? Idk What I enjoyed most was... I asked many questions about which color or style is better and Corey was great at giving me his honest opinion and simply just going with my nonsense silliness. Nothing came of "salesy" everything felt genuine. I appreciate when they point out things that I didn't notice or "need". Anyways, I walked away with what I wanted and I was very happy!! So I recommend this location and Corey! Happy shopping!!
-
April 2023 by Rob R.
Do not shop here, this is not a Louis Vuitton store but their products sold in Niemann Marcus. The customer service is terrible. Although it's a drive you're better off going to South Coast Plaza that's a real store, don't waste your time at Fashion Island
-
March 2023 by Loren V.
I love this location specially because I feel the atmosphere and architecture is right on point, I see the perfumes in sight right when I walk in and I can test any one out! This specific purchase experience was tailored to me and I felt very special and I met someone from Long Beach who works there similar to me and he had a vibe just like mine in which helped me make the purchase I've been waiting for! A really good memory I won't be forgetting and he even included some free gifts from LV into my purchase! Thanks! Overall this store is really pretty!
-
February 2023 by Linh T.
The experience in this place is beyond amazing for me every time especially with ALEC (949-312-8615)! He was able to order the very limited Capucine (only 19 pieces existing) to the store and set aside for us to take a look to see if we would like to purchase it That shows he's very attentive, hard-working and understanding. Alec would love to see each customer happy and satisfied with the piece before we get it I always joke "The devil works hard but Alec works harder". If you need help, Alec is almost always at the store. You will easily recognize him as a tall, decent-looking guy with a kind smile, excellent customer service and knowledge about each LV piece.
-
December 2022 by Andrew Palos
A true VIP experience. Thank you Cory for helping my wife pick her Christmas gift that she won’t forget.
-
December 2022 by Laura Wheeler
Great service. Quick and secure pickup. Friendly and welcoming!
-
December 2022 by T Ch
I was buying a new wallet. Everything could be fine, but I unpacked bag. And lady gave me dirty dusty bag for my wallet. I think that is too much expensive store, that they can give you dirty things.
-
November 2022 by Lizzie B.
I really enjoyed seeing their Christmas window display. A Christmas tree made out of legos, very unique. The store is very small compared to other Louis Vuitton locations. I did not experience any extraordinary service here. It is just a typical Louis Vuitton. I've been to the LV stores in Europe, Asia, and the US, and this one just seems to be a standard store.
-
November 2022 by Raquel O.
Jade is the absolute best! She was super nice and helpful when my family and I stopped by at this location. The service from this smaller boutique is fantastic and all the sales associates are very nice. They don't carry as much as the LV at south coast, but I really liked the quaintness of this location. I'll definitely come back and purchase from Jade.
-
October 2022 by Laurel T.
This location is on the smaller side, but I will always come back strictly because of the service. I had the pleasure of having Sara help me. I will always come back and call to see if she's working before I come in
-
October 2022 by Dadette T
Just purchase a handbag 2 days ago. when i found the bag that i want to purchase sales lady said it was a last one, so i did a throughly check looking for any marks, damages, defects ,signs of wear due to display and etc. Bag was perfectly fine no signs at all so i did purchase it. When i got home excited to open it and check again, i found out that this is not the bag that i check, they gave me same but different bag this one has a noticable defect. A bluish mark on the side and leather at front is bit crinkled. Totally different bag, I WAS TRICK!!! sad thing is i was unable to return it because it was just a short trip to south cali and I live in bay area.:( bad bad bad.
