August 2021 by Steve Hannum
Came to return a exchange from my birthday at 7:10pm. Jeff, the manager, he stated as customers were walking out. That they closed at 7pm. The only had 1 till open: they couldn’t do anything for you. What a joke! Will never purchase another item from this store. Worst customer service, all he had to do was exchange sizes. Now I will certainly tell 100 people how horrible of a customer service I had at the Fashion Island location and what a complete terrible example of what management should like like from Jeff. Will be calling corporate office in the morning.
July 2021 by Shervin Ahmadnia
Made all brands rethink their sportswear
May 2021 by Tiffany G.
The best lululemon store ever! I've been to all the ones in the OC area but this has to be my favorite. The staff were all so nice and extremely helpful. I always felt like someone was available whether it was to check for stock in my size or helping me decide between lengths and colors. The workers were all super engaging. I didn't get their names but the staff member at the dressing room was AMAZING. She really helped me provide her honest opinions and weighed in on the size differences I was at struggling with as well as nailing down a color choice. The cashier who helped me was super great. She apologized for interrupting our transaction but within reason. She asked a customer to put their mask on and was very courteous about it. Much appreciated that they care about the safety of staff and employees. I love that the store upon entrance talks about their 0 tolerance policy. I feel safe in the store and overall, will make the drive further to go here from now on. I'd recommend this lulu store to anyone looking to shop for athletic/workout or even lounge wear.
May 2021 by Ben Webstar
Alway great experience here. Friendly staff and quality of products.
May 2021 by Angel Galeana
Great storeGreat serviceDianna and Kesli are outstanding
May 2021 by Yue Z.
Overall happy with this lululemon store. Great selection of cloths, friendly staffs are doing their best to help. I deducted one star b/c they are not performing social distance rules. No control to amount of customers inside and less sanitizing of fitting room. I visited on Sunday so maybe weekdays is better.
April 2021 by Karibu Nyaggah
Great service and selection including for men.
March 2021 by Crystal F.
Forever my favorite lululemon location. Huge selection and best sale rack items. Staff is always super helpful and wearing masks. Customers must wear masks as well. The last time I was in this location, I asked an employee to help me find the best jacket for workout out outside. She was not 100% sure and asked another employee for advice. They both helped me and found exactly what I wanted. When I checked out, I was actually able to choose which bag I wanted, which I never have been able to do! On my way out, the same woman who helped me said that even if I wear and sweat in the jacket and did not like it, I can come back and exchange it for something better. Lastly, parking is super easy to find especially on a week day.
February 2021 by gus g
Great customer service great customer service! Quality workout clothes. I'll be back for more.
February 2021 by Lindsey W.
This place is never open when I try to go to it, even within the hours of operation stated on the website, on their phone recording and door. Completely misleading and unreliable business, as a loyal customer I may never come back to this store because I could show up any time of the day and it could be closed. Lululemon Fashion island do better.
February 2021 by Deborah Y.
My friend and I set up a private shopping appointment for 8:30pm on Friday and it was confirmed via lululemon.com so we planned our entire Friday night around the occasion. We grabbed dinner and headed over to shop because we saw that the item we wanted was in stock at this location. Arriving in front of the store at precisely 8:30pm, we saw that the store was closed already and there were no employees inside. This was so disappointing because we drove over 30 minutes to get to this location which was further than our closest lululemon and we really wanted to purchase a few things that were only in stock here. Also, we specifically set up a private shopping experience as my friend is a regular hospital volunteer serving on the frontlines of COVID. Between working full time, taking online classes, and volunteering at the hospital, this was one of the only times that she was available to shop. We thought that this appointment based experience was supposed to make it safer and easier for people who are worried about exposure to COVID and don't have time to shop during the day.
February 2021 by Sophia G.
Staff was really rude. The guy working up front was very pushy and confrontational about whether I had worn an item I was trying to return. I ended up not attempting to return the item it because the confrontation made me uncomfortable. I was also denied a healthcare provider discount because the clothing I was purchasing "looked like it wasn't for me". I have never had a bad service experience at lululemon in 6 years of shopping there. I asked to have my stuff sent to another location nearby to avoid dealing with the staff at this particular store again.
February 2021 by Sean Underwood
Super friendly and great customer service!
January 2021 by Lindsay J.
So disappointed in the people who work here. Got there 15 min PRIOR to closing and the guy at the front refused to let us in. Basically just wanted to go home early.. this is crazy. Needs better management.
January 2021 by Casandra C.
Love this lululemon. It's huge, and the staff are always so friendly and nice!! It's definitely my favorite location.