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November 2023 by Diane L.
Big store, lots of merchandise but why only one checker with a long line at mid day. Nice employees but management, why???
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November 2023 by Christina N.
The largest lululemon boutique I've walked into. The selection of women's clothing is great and they have my sizes here, so that's a major bonus. The gal who helped me was very kind and helpful, and I walked out with everything I needed and more.I like this location a lot more than spectrum and will be shopping here from now on.
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November 2023 by Emerald B.
I enjoy coming to this lulu location! I feel it's a lot more organized compared to south coast plaza and the one in Huntington Beach is small so I prefer shopping here.Every time I come here I'm always greeted by someone and there always someone ready to help. I also always try in clothes here before I buy just because sizing can be off a lot and they are always really helpful in the fitting room as well!Some of my favorite items here that I constantly buy (like over 10 of the same item in diff colors/styles) are align pants, align shorts, scuba jackets, belt bags and define jackets! They have the cutest stuff and super comfortable so I keep coming back for more. Only 4 stars because sometimes they don't have the new stuff I see online but maybe it's with every store?
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October 2023 by Patrick Parry
Probably one of the best lulus I’ve been to. They’re in house tailors are awesome. Been told at other stores a certain shirt couldn’t be altered bring it to then they said no problem.
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October 2023 by Elliot Lee
My lululemon pants have some stitching that came out. They say there is no seamstress here and they can't do any repairs. They told me to go to Fashion Island lululemon instead.
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August 2023 by Derek Masterson
Great customer service. Everyone was very friendly and helpful. They were able to tailor two pairs of my ABC trousers under an hour and they look great!
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June 2023 by Lynette B.
GABBY was amazing when I went today. She knew exactly where to find what I needed and she went above and beyond asking questions. She also helped me out with a return and was so understanding about it. AMAZING service!
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June 2023 by LaLa G.
Lulu has been our go to for years. I've never had a bad experience at this store. Helpful staff, good selection, lovely locations. They do sell out of popular items.
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June 2023 by Bran Fin
Emily! Huge thank you for helping me/us today 5/16/23. She went out of her way to help me with a tear on a pair of ABC pants I’ve had. Perfect service. Much appreciated!
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June 2023 by Shaylanie Corpuz
I like going to the stores to check actual sizing especially when they have new additions. But lately they only have limited colors in store.I recommend buying online--- Always long lines too
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May 2023 by Adam Y.
I wish I could give 0 star for this store, the one at Newport Beach. Worst and most discrimination services experience ever with Lulu Lemon since 2019.Checking out process was painful and giving all different excuses and attitude to dishonor sweat collective discount even tho being polite and showing solid proof for it before the check out.(Checked with corporate I am 100% qualified for it)Most unprofessional manager I've ever seen- refusing to give us the educator's first name who did check out and forcing us to leave the facility by making one of the male employees following us until that happen.(Checked with corporate based on Lulu lemon privacy policy educator needs to provide their first name if customer request)The check out educator is a male, white, 5'10, has hat on. The whole thing happened at 4:41pm Saturday 05/20/2023.
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May 2023 by Lulu S.
Never going to this store again. The staff is absolutely disgusting. They never have the cute stuff either. Not sure who they think their clientele is...
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March 2023 by Kevin F.
This is the absolute worst Lululemon. This store, and more specifically, the manager Alex, need to leave the retail business and customer service all together. We went in today after being informed that they had five shirts that matched pants that were purchased at South Coast Plaza. The "Educator" that helped us went to the back, came back and said we have none and "people come in here all the time and pick up stacks and just steal them." He proceeded to turn his back on us and walk away. We have never been treated so rudely by anyone ever. We left to retrieve the pants we had purchased and to cool down. We returned and asked for the manager. Alex came and we informed him of the situation. He refused to give us the "Educators" name and was just as unhelpful.Lululemon may think they have a strong hold on the athletic apparel businesses, but I can assure you they will be the next big retailer to fall. We tried to call over 15 stores to get help. Only two picked up and we were informed you can no longer order over the phone because of so much fraud. Really! You charge enough for your product to far outweigh the fraud, but if this is the kind of service you give in your stores and on the phone, it is only a matter of time before it catches up to you.As for the "Educator" that Alex refused to provide his name and Alex, it is also only a matter of time before your looking for a next job. Just make sure it is not in retail. Your approach to service wouldn't even be acceptable at McDonalds.
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March 2023 by Sam Chen
This Lululemon store is awesome! Been here a couple times to get my pants/joggers hemmed. Approx 2-3 day turnaround everytime. They were also able to maintain my jogger cuffs when hemming.
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March 2023 by Hamilton Cooper
Came in to buy underwear, 5 minutes before they closed. No hellos, or how can I help you. 2 different groups of employees told me, "just to let you know, we close in 5 minutes." Yeah, thanks.