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October 2023 by Rachel B.
Staff is super helpful and nice! Came in to grab a gift for my sister and one of the women helped sort through a ton of options. Really appreciated their patience and helpful tips! Would 100% go back!
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October 2023 by Gaby D.
I threw my daughter a birthday party here and they felt that it was appropriate to give it my young child her "special" birthday gift which was a sex bomb. Read that again. Sex bomb. How on earth is that appropriate or allowed? When I reached out. There was not any kind of apology for this. All the things you could've given my child that's what you chose. She reads she can tell she knows that that's inappropriate made me sick to think what else they could've given the other children that were guests of the party.
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August 2023 by Thi Minh Nguyen (Trang Nguyen)
Lush is my favorite brand so far since I love all the scents and its functions. But I didn't think I should be treated like I was last night. Since we stopped by the store, there were just two of us, the store was empty. There was a lady gave us some good information, then she left us ourselves. We tried some samples and ended up buying a massage bar. The cashier lady gave us an attitude which I think we didn't deserve. First, she didn't ask us for our membership, maybe just a massage bar, and it was too cheap for her to give us a chance to add to our membership? Then we asked for a piece of paper to write it out since my email was too long. She rolled her eyes and slammed the pen and the paper on the table?We don't think we were happy with that experience since we are customers.Rude customer service.
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August 2023 by El A
Beautifully organized store and helpful staff. I love that everything is made with quality ingredients and that some items give back to organizations.
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June 2023 by Gwen T.
I meant to leave this review earlier but I had the best experience here at Lush solely due to the all-star employee, Catz. He was truly the best salesperson I have ever met. You can tell he loves his job and that shows in his vibrant energy and work ethic. I was only looking to browse the store but Catz could have sold me every item and product. He deserves a raise immediately and promotion asap!
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June 2023 by rosemarie Smith
This review is for the Lush employee, who was extremely rude and unprofessional beyond even discribing. Her name is Jessica and works on June 1st, morning shift.I returned 5 mask containers for exchange of one mask. They were all washed nicely. In couple of them,around the lid was literally tiny dried smudged powder, hardly could be even seen. She refused to accept it. I asked for a wipe to remove them or just washed them under the sink.She said, it is impossible and if the inspector comes......!!!She made me to go to fashion Island restroom and wipe the smudge of powder. Literally it was hardly seen dried dust.When I came back after wiping them, still was extremely rude and full of attitude. I told her what she has done to me was rude and represents poor customer service and I will share my experience at Yelp and google. Then she got fully defensive and angry and said she is refusing to provide any service to me...To Lush manager, is that how you train your employees ...I am their regular customer spending at least two to three hundred dollars each month on their product.From now on, I will take my business somewhere else and stop even spending a penny here.They need to teach their employees the proper customer service ...
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June 2023 by Kimberly Dang
It all started when Jessica said to me, “omg I love your earrings!” I was just in town for the day from Oceanside and popped in briefly looking for mothers days gifts. Ms. Jessica briefed me on the whole story on Rose jam (the bath bomb smells heavenly!), and not only that, continued to share with me the story behind Lush and what their mission and core values are. That is outstanding customer service! Katz was also a joy to converse with! Thank you both for your outstanding service, kindness and beautiful souls! The world needs more people like you! And Lush is very lucky to have you both on their team!❤️
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June 2023 by Sarahbeth M.
Love love love these products but a little ticked off because it says orders before 1pm for Same Day delivery it's delivered between 3-6pm and I ordered right at 12:39 and I'm getting my order the next day. Trying to tell me I saw something else with customer service and it says before 1pm. So don't say most orders or put an earlier time.
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May 2023 by Rosemary S.
This review is for the Lush employee, who was extremely rude and unprofessional beyond even discribing. Her name is Jessica and works on June 1st, morning shift. I returned 5 mask containers for exchange of one mask. They were all washed nicely. In couple of them,around the lid was literally tiny dried smudged powder, hardly could be even seen. She refused to accept it. I asked for a wipe to remove them or just washed them under the sink.She said, it is impossible and if the inspector comes......!!!She made me to go to fashion Island restroom and wipe the smudge of powder. Literally it was hardly seen dried dust. When I came back after wiping them, still was extremely rude and full of attitude. I told her what she has done to me was rude and represents poor customer service and I will share my experience at Yelp and google. Then she got fully defensive and angry and said she is refusing to provide any service to me...To Lush manager, is that how you train your employees ...I am their regular customer spending at least two to three hundred dollars each month on thier product. From now on, I will take my business somewhere else and stop even spending a penny here.They need to teach their employees the proper customer service ...
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April 2023 by Sami Rekoon
OMG OKAY SO. Jessica, Katz, Mat and Bri are SO AMAZING AND WONDERFUL. I literally only use Lush for skin care and every time I come in, I feel so welcomed, invited and taken care of. Please come here and ask for them!!
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April 2023 by Lexie
Super knowledgeable and friendly staff! Excited to try the new things they recommended!
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March 2023 by H T.
I came by to get my bee, though Matthew with tNice hair helped me out. He showed me they have a showergel that smells amazing. So i got that, and a mini sample for my sister. He was so helpful and such a darlin.
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January 2023 by Farrah U.
Emily & Kat! This review is for you! I had the best shopping experience! They were ready to help me and gave me the besttt recommendations! Got everything i was looking for + more!
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October 2022 by Leah C.
This is my favorite Lush location in the world! (And I have been checking other countries!!) Kristen and her team are absolute gems, always knowledgeable and helpful without ever pressuring. They are always excited about their products and make time to chat with me about upcoming products or old favorites. The vibe here is immaculate & I always have so much fun shopping here. Fashion Island Lush I love you!!!!!!!!
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October 2022 by Margret C.
It's roomy in this store. I learned that Dirty spray is not sold in CA stores so if they (the workers) visit LV, they snap up a few bottles. I was not the only customer, there were a few others shopping. So many possibilities. But I only needed one thing so that's what I bought. A scrubbing but moisturizing bar. I did check out some other products. Two friendly sales clerks. Fully stocked store, nicely arranged. I like the setup. It doesn't feel tight. As with the other locations, it's clean.
