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March 2024 by Michael B.
OH NO ! My wife and I popped in here on Saturday to buy a pair of standard pillowcases for the guest bedroom.....nothing fancy. All we could find was their home brand for $95. TOO RICH FOR US ! NOTE - Of course with 20 million views of my Yelp reviews and pics world wide in 2023 I can tell you what is great !
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March 2024 by Annie G.
Richey in the make up department of Dior gave me awesome customer service today. Because of him I will return to fashion Island Macy's.
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March 2024 by Sabine O.
HALA Very nice lady vey friendly help me to find my size and she help me with my everything I need Any one need help ask for Hala she will be step by step, and she has really good test in clothes
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February 2024 by Shady M.
I want to express my gratitude for Shahla Bahmanzad's exceptional service. Recently, I encountered an issue with a gift card I purchased, but Shahla's dedication and professionalism exceeded my expectations. Not only did she collaborate with her manager to swiftly resolve the problem, but she also ensured that a replacement gift card was promptly sent to me. Shahla's kindness and attentiveness throughout the process were truly remarkable. She went above and beyond to assure me that everything would be taken care of, and even followed up afterward to ensure my satisfaction. Shahla's outstanding service made my experience truly memorable. Macy's is fortunate to have such a compassionate and capable individual on their team. Thank you, Shahla, for your exceptional assistance!
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February 2024 by Kasey Wang
Terrible experience. I was shopping with my friends and the cashier was being horribly racist towards us. He questioned if we were “from here” because of our asian ethnicity, and asked probing questions regarding the legitimacy of our residential status. Upon seeing a *chinese* last name, he continued greet us by saying hello in korean. Never shopping here again.
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February 2024 by Ian Lambert
Looks a bit old from outside but the men's department is well designed and set out. Good range and helpful staff
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February 2024 by Abed Rahdar
My experience was very bad.It was my first time to walk into a Macys store, and I could see that all the customer service were not happy about your presence and treated you with reluctance.I went there by chance to return an online purchase, the customer service frowned and told me to go to the checkout area and wait for me. I went there with my son and waited for him. He started to doing his other work until a young couple came to him. Suddenly, he became nice to them and came to the check-out with them. Without paying attention to me, he started doing the couple's work. When I realized that he wants to ignore us, I left him with regret and went to another service customer to do my work.
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January 2024 by Minnie Kin
I always have the best experience shopping at Macy's. Cannot ever go wrong with Macy's. Especially when it comes to returns I love it as much as l also love Amazon. Easy purchase online n easy return. Love my Macy's ?
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January 2024 by Cheryl Perrotto
Low inventory
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January 2024 by Manohar Rawat
Beautiful place
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January 2024 by Destiny H.
The previous negative review was mine, however the integrity of Macy's shined through as they resolved the issue with our luggage purchase, they made it right. I APOLOGIZE FOR THE NEGATIVE REVIEW. Thank you Macy's Newport Beach, and thanks for the Thanksgiving Day Parade!
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December 2023 by N L.
More sales associates than customers but only 1 cashier working. Other associates just standing around and chatting with each other. Holiday season as well...
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December 2023 by ava M
It is a nice and quiet place for shopping
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December 2023 by Lizabeth C.
Tony was an absolute knight in shining armor. First, I was trying to locate where to pick up online orders. He actually came up with me so I wouldn't be lost. Then he appeared again when I was looking at pricing some silverware. He could see the boxed sets were very heavy. He kindly helped me verify the prices and assisted me in returning a couple of them. Tony is an excellent Macy's associate. Loved his upbeat personality and his positive spirit. Thank you, Tony!!!!!
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December 2023 by Carole Ooi
Macy's women's and men's stores at the Brea mall have a great variety of brands to choose from and the prices are pretty reasonable. The store employees were helpful and friendly. There are restrooms in Macy's, the food court, and in the mall. There are two free parking structures and plenty of outdoor parking.