August 2021 by NickCat P.
Hubby and I stopped by this location for some inspiration. Love the decor here. Definitely pricey but quality items. The staff is nice and very pet friendly. Our little pug had a great time here checking out furniture.
April 2021 by Pauine H.
My husband and I walked into the store and found what I thought was the perfect chair for our house. The sales person asked us if we had any questions. When I told him I liked the chair on display and asked him for the information on the chair, fabric color, wood finish and cost since the chair did not have a tag. He offered a fabric sample and when I told him I didn't think it was the same fabric color, he just said it was a different dye lot. When I got home, I looked it up on the internet and found out he was wrong on all three questions: price, fabric color and wood color. I would think the sales team would be more informed of their product, especially one that was on the floor.
April 2021 by Yousef E.
My review isn't solely based on this location, but on the company and distributors as a whole. Purchasing from here is a treat to one self, I mean come on. $10,000+ for some couches isn't an everyday purchase. Regardless I treated myself for my birthday and was very excited. Upon delivery, (the first time) whether it be a miscommunication when ordering (in person) or a shippers mistake, the wrong items were sent to me. So they weren't at my house for the house warming I had and my birthday which I bought them for, but cool. Someone from their shipping company called me personally to fix the issue and maybe 2 weeks later my correct order was delivered. In total a month or more. Because of the problems and them wanting to fix them they had a representative from RH to come during delivery and made sure everything was satisfactory. Now months later, I washed my white sheets for the first time and made the mistake of drying them. So it ruined the look and design of my couches (my fault) BUT here's the problem. Since delivery my OCD noticed a problem. No matter how the couches are aligned, they don't fit symmetrically. One piece HAS to be bigger than the other. No questions asked. I've taken apart and reassembled 100 times to no avail. So I reached out to said representative who at the time was attentive in responding and wanting to fix the issue and promised someone would be over to look and assess the issue. Well days turned into weeks and I got ghosted. No response, no nothing. Them just hoping I shut up and the problem goes away. The couches, I love. Amazing. Cool. If I could go back, def not white, but cool. But the "care" from a company that you're shelling out your hard earned dollars for... ehhhhh. I can go into much greater deeper as to why the communication was bad and the treatment but I don't like to bad mouth companies and employees who do what they do for a living. Just writing this to let the company, and shipping distributors know that when they promise something but completely neglect the customers need after money is spent... it's felt. And isn't nice. If you like these kind of couches. Buy. If you can find for cheaper, DO THAT. And if you can find from somewhere else, DO. ANYWAYS, life's too short. Have a good day.
November 2020 by Sherry P.
Best store for your home if you like stylish beautiful linens, furniture, accessories. The moving men are top of the line. If something does not fit, it can be returned with no problem. If you are buying, it is worth being a member.
November 2020 by Kerry Knollenberg
Just called the store and talked to Ko. What a nice person and went to so much trouble to get me the information I needed for my return. Thanks!
October 2020 by Arman A.
High quality products and very good and professional customer service! I found whatever I wanted for my new home, and I am happy for the experience I had.
September 2020 by Louis V.
You wanna be profiled? Come on in. We won't talk to you because you look like you have no money.
September 2020 by Joan niu
(Translated by Google) Assistant designer Ko Chen, very professional and careful. thank you very much!(Original)助理设计师Ko Chen，非常专业又细心。非常感谢！
August 2020 by Tracey C.
They have been a great resource for both my clients and me. Always helpful, great samples and if they are out of stock, they send it immediately. They are also very flexible on returns for non-custom furniture.
July 2020 by Shya D.
arrogant and rude. it's difficult to articulate the profoundly discourteous nature of the staff. the furniture is decent, however the customer service and behavior of employees overshadows any positive.
April 2020 by Fernando P.
Bought some chairs from them, great experience. I ended up returning the products because they didn't match my living room,
February 2020 by Pat M.
This place rocks. They have tons of really nice furniture and decorative fixtures without the hassle of pushy or intrusive sales tactics. They also have "the most comfortable couch in the world"; just inside the south entrance by the koi pond. It's expensive but if you are looking for quality pieces to hold onto, it's worth a visit.
October 2019 by Johnny W.
This review is for the RH Outlet in Lake Forest. Nice people working in the front. Went to pick up my purchase in the back and greeted with the least helpful, rude, and worthless crew imaginable. They pretty much stood there and watched me load my furniture by myself, only interested in getting their cart back when I was done. Every excuse involved their insurance or liability. When I asked for string, rope, or twine to tie down my rear hatch, same excuse. My problem, not theirs. And then they had the nerve to ask me to sign and say everything was ok. Well it wasn't. And isn't. No smoking hot deal is worth's dealing with people and a company like this. Never again, and we are telling all or friends too. I forgot to mention how they said more than once that I should have used their recommended delivery service. They must get kickbacks.
July 2019 by Louis Anderson
Restoration Hardware has become a mid to upper level furniture store and no longer sells all the odd/fun items that attracted people to their stores in the first place. It used to be a fun store to shop in. I always found something. Now you only go in if you are specifically looking for a one note style of furniture. Oh, old Rstoration Hardware, I miss you.
April 2019 by Teri Screen
Similar to every Restoration Hardware store I have been to. Very clean with helpful staff. Great location with good parking.