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March 2024 by Vivian Lac
I went there on my lunch break I'm a newbie for makeup and I needed help color matching for a powder foundation, one of the managers there Angie! She was super helpful and nice! She gave me a lot of advice for makeup dupes for certain products and even helped find the right shade for me! And even went above and beyond to do a full face of makeup for me I ended buying most of the products she used on me! She's amazing!
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January 2024 by Natalie Mos
I had a beautiful hair service at Ulta Newport Beach from Homa K. She’s professional and caring. It was a great experience!
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January 2024 by Ethan Lyn
GREAT SERVICE! AMAZING PEOPLE WHO HAVE SO MUCH SPIRIT AND KINDNESS!
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October 2023 by Lupa Arts
Worst customer service. No greetings when coming into the store. First I ask for help on finding a product in store. They ask me to wait at the aisle and they will be right there to assist me. 15 mins later nobody helped me. The store is not busy - theres probably 3 people in the store browsing. I had to figure it out myself. I go pay and they have all the pricing wrong on the shelves and made a whole long process to fix the prices they they had wrong. Then they give me the coldest responses - eye rolling. I am canceling my Ulta card - because one, I dont come to Ulta for Customer service but today was the last straw.
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July 2023 by Jenny Bioche
Darn. I’m an Ulta customer long time and this place looked and felt like the DMV. Very bad reflection of the brand. What’s happening at Fashion Island? It was a well appointed and also classy, family friendly mall when we lived in OC. Now it’s um… not. Bummer….
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May 2023 by Yoli D.
Walked in today to pick up an order I placed for in store pick up. The lady at the front greeted me asked for my ID and then handed me my bag. She asked kindly to check and make sure all my items where in the bag. And they were. Little did I know I was given used foundations (or maybe I was given the testers), wish I would have looked at the foundation pumps when I was asked to make sure my items where there. It's disgusting to receive products like this, especially when we are paying for the items, not like I got them for free. You best believe I complained to corporate, I hope the person who packed my order gets the proper training. I have an understanding that when people place online orders whether they are pick up in store or for shipping, the best of the best looking items should be given to customers. Ulta stepped it up
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April 2023 by Irene Y.
**April 2023: Weekday Morning Visit**I came here to redeem my April Bday freebie as my local Ulta ran out :( Regardless, I was in the Irvine area and figured I should pay this branch a visit. I entered the store and this location was huge, they also had a Ulta brand section (which my stored does not have) and the products were clean and all displayed nicely. I'd never seen Ulta brand cosmetics so I bought an individual eye shadow dish to try out. Checkout was quick and easy and if I'm in the area I would come back.
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March 2023 by Jane C.
I have never been as disrespected as a customer as at this store. Setting aside the total disinterest in being serviced, once you do get the attention of the people being paid to tend to you, the treatment can only be described as criminal. In that they treat you as a criminal or, at best, like you're wasting their time. Further, addressing grown women you don't know as "love" is disrespectful and hiding behind being "woke" to deflect from the blatant disrespect is shameful and does not justify blatant rudeness. Find a staff that actually wants to work in the service industry.
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January 2023 by Maciel A.
Completely disappointed with the hairstylist they hired now Lizette Ferreira got a root touch up wich damaged my prior highlights they were not supposed to be covered I just needed to cover my grays. She Did a really really dark shade wich didn't match at all.
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January 2023 by Pure_Evil!
The store was quite a mess. I don't blame the staff for the construction zone that half the ulta beauty store was. I do, however, think the customer service was less than subpar. The first employee I talked to was on his phone when I asked for assistance (there was a lip color, I was wondering if they had in backstock). He sounded annoyed and took a very long time to check. They ended up not having it, which is fine, but it would have been more so if the employee had been more kind. It was a subpar expirence, to say the least. I ended up buying the Gucci flora scent 3.3 fluid oz, NYX matte lingere 16 hour vegan lipstick, and the Pacifica sunset moon scent 6.5 oz.
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December 2022 by Summer M.
There were no workers besides up at the check out counter, and when I finally found some random worker I asked her where to find a product and she looked at her co partner and laughed at me. They didn't even show me the freaking product. Even before that I tried asking these two workers 3 times. How does someone not answer a patient?? Deadass ignored me. It made my experience there even worse, when I went to check out my products, someone had a huge fight in front of me about their service and a worker. The manager also was crazy rude. WORST ULTA IVE EVER BEEN TO. DO NOT GO HERE. SUCH AN L.
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December 2022 by Zenmaster
Good mid level selection of merchandise. You'll do well to shop around for prices or wait for promotions.Shop online and pick up in store works well.
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November 2022 by Douglas Frederes
They have everything you need to satisfy your girlfriend's makeup needs
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November 2022 by Sue B.
Closed at 11am on a Monday. The hours posted on their door say they open at 10am....odd.
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October 2022 by shari A.
So my daughter and I spent the day at Fashion Island, went in Ulta and I don't know the guys name working there but he definitely didn't want to help us. And the girl at the checkout made it clear that she didn't either.