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March 2023 by Rudy Andrade
They closed down and move locations 02/03/2023
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May 2022 by D B.
Tatiana Gordon, the branch operations manager went over and beyond today, on Friday the 13th. I had an issue regarding a check in a large sum. Without going into all the long details Tatiana said what she was going to do and executed my issue quickly. Was very professional and extremely nice. Which is very hard to come by these days. Thank you very much for your Professionalism.
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March 2020 by Rachelle L.
If I could do zero stars I would. Went there today - had to go in person because of cyber security- the manager said she was busy w something else & could not help & the banker was at lunch. Finally we talked to the banker who asked us if we were healthy- he said only healthy people could sit in his office. we are seniors - and fine thankfully - he seemed to think only seniors can get the Covid19 virus. I found it insulting and unprofessional. I asked him if he was healthy & if he traveled out of the country lately. He had dis infection wipes on the console behind him. As my husband and I sat down to talk w him, I asked him if I could have a disinfectant wipe & he said it's not for hands - I said I need it for the chair & arms.He told me that those were his own sanitizing wipes & he could not give me one. I went to the front and asked someone else & they handed me one precious sanitizer wipe. Wells Fargo had no wipes for customers or hand cleaner of any sort. I understand there's a shortage. A couple of weeks ago the banks could've had them available & should wipe the door handles as much as possible. Many stores have them and always do in an emergency or not. My office has them all over. My office at this point has asked us to not come in unless needed. If they are open & serve the public it should be mandatory to have some kind of hand cleaning item available.
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December 2019 by Monique O.
I came into this location today to close my account because Wells Fargo is charging me fees that are not mine. And Bobby in Murrieta ca on cal oaks is so rude etc etc etc Sarah at 3600 east coast hwy in Newport is wonderful and very sweet and kind Sarah you are a true sweetheart Steve A you are so wonderful as well :) Monique
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September 2018 by Steven F.
All employees in this branch are friendly and helpful....always a smile on their faces. .....and I always leave with a complementary water bottle.
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August 2018 by Brad
They'll tell you anything to get you to open an account and then change the rules as soon as they have you. They love putting long holds on large deposits so they can make money on your money for free. If you read the news, this sort of treatment toward customers shouldn't be a surprise.
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July 2018 by Bil R.
I've been a customer of this bank for years. Today I had the unfortunate experience of trying to deposit a large check ($50,000+) into my business account. I was told that because the check was more than $5000 that they were placing a 7 business day hold on my funds. I offered to go to the issuing bank to obtain a cashier's check but was told that wouldn't change the hold requirement. This check I was depositing was from a local escrow company that everyone knows, not some random out of state person. The issuing bank is a local bank. This is the complete opposite from what I was promised when I opened my account and told all about "relationship banking" and "community bank" (promised funds on escrow checks would be available next business day). I'm not sure why I'm surprised. Anybody who reads or follows the news knows that Wells Fargo doesn't value its customers, in fact it has a pattern and practice of taking advantage of its customers and saying whatever necessary to get a new account opened. Avoid this place. They're worse than Bank of America, which I didn't think was possible.
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September 2017 by Holley L.
Lana Cook has been amazing, she was very thorough in answering all of my questions. She went over all the account information in detail and took the time to explain things extremely well. Just got set up! Thanks Lana!
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November 2016 by Christian *
Convenient spot to get quick cash!