-
November 2023 by B M.
Silver hair supervisor wannabe is rude to customers and acts like they are not there when trying to ask a question and waiting to. Terrible customer service. He acts like he owns the place and doesnt need the business to profit. Great prices, parts, availability otherwise.
-
November 2023 by violet bruner
Very kind and knowledgeable staff. They carry almost everything. Great location. Beautiful store.
-
November 2023 by Shakil Khan
The right store for someone looking to enhance their marine and ocean bound activities. This store has plenty of quality products. Great customer service as well.
-
November 2023 by Troy White
Knowledgeable very helpful. When I was at West Marine with my son a gentleman named Michael help my son and very knowledgeable very patient with my son and I we purchased a new Garmin fish finder wouldn't go anywhere else Michael is a older gentleman but very helpful walk through the whole process I know you have two Michaels working there that's the reason I say that
-
October 2023 by Blake M.
I have yet to meet a knowledge employee-If you're looking to buy products for double the cost of amazon, this is your placeIf you're looking to talk friendly high school employees who are not knowledgeable in boating, this is your place
-
August 2023 by Dana E.
'Haven't had a boat for a long time so I went to West Marine Newport Beach seeking "experienced" advice for rigging my new boat. Liz assisted me. My questions involved proper length of rope and chain for my anchor rode... among other things. She knew exactly what I needed, explained everything to me in detail, and put the order together for me. She suggested a possible 48 hour turn around but promptly called me the next day to let me know my order was ready. Simple stuff. But it's getting harder to find knowledgeable customer service these days. Well done Liz.
-
July 2023 by Veronica G.
Pretty unimpressed with the customer service. I ordered an item to pick up in store. Emily called me the next day. First, I'm not sure where phone etiquette went but when you call someone you should introduce yourself prior to asking for whomever you're calling...I knew that by the time I was 7. Second, she was calling to tell me that they did not actually have the item so they would be cancelling my order. She gave me the option to reorder for pick up or home delivery but not once did she ever apologize for the inconvenience. Its understandable that this happens with all stores and it's not totally within their control perhaps but at the very least you could utter the words "I'm sorry that happened." She was not rude but I definitely don't think she demonstrated good customer service that would encourage me to shop here again.
-
July 2023 by Liv J.
Emily was incredible thank you so much for helping us out with our flag and fixing our silly little problem. You are a real one and a fantastic employee.
-
June 2023 by Aleksei Novoselov
Terrible Experience at West Marine - Car Towed While ShoppingI had an absolutely awful experience at West Marine recently, and I feel compelled to share my frustrations. While I was browsing their store, my car was unexpectedly towed, leaving me in complete disbelief and utter frustration.First and foremost, I must express my disappointment with West Marine’s lack of adequate parking facilities. It is simply unacceptable that customers visiting their store would have to worry about the safety of their vehicles while shopping. I couldn’t believe my eyes when I discovered that my car had been towed without any prior warning or notice.Moreover, the staff at West Marine showed a complete lack of empathy and assistance when I approached them for help. Instead of offering any practical solutions or taking responsibility for the situation, they seemed dismissive and uninterested. Their lack of concern for the inconvenience caused further exacerbated my frustration.As a customer, I expect a certain level of professionalism and care from any establishment I visit, especially one that deals with outdoor and recreational equipment like West Marine. Unfortunately, my experience only highlighted their disregard for customer satisfaction and their failure to address a critical issue like parking security.I strongly advise potential customers to think twice before visiting West Marine. The negligent parking situation and the apathetic response from the staff are clear indicators of a poorly managed store. Save yourself the headache and look for alternatives that prioritize customer safety and provide a more pleasant shopping experience.
-
June 2023 by Elena Lev
Scammers!!! I arrived at the West Marine store to buy some stuff. I parked my car on the parking lot right front of the store, while I was spending time in the store, about 30 minutes passed, my car was towed from the parking lot, just like that! and I was not alone!! it’s appeared that special people were going through the parking lot and were tracking people who parked and how and whether the cars are customers of the plaza or not. , and so .., It turned out that they did not notice me and while I was inside the store my car was taken away ..Can you imagine that?!! when I was back no one wanted give me any information regarding this situation! I just got the comment that these guys thought that I was not a plaza customers an they decided to tow my car!!!!!!!! I wanted to warn all future customers in no case do not come here! otherwise you will be left without a car and spend more than $ 250 to return it and trust them they don't care about you at all. Scammers!!!!!
-
June 2023 by Alexander Hua
Went to west Marine purchase a outboard motor for my fishing boat. Michael went above and beyond costumer service to make sure I come home with my new motor and satisfaction. Really nice to have a manager like that. Thank you Michael.
-
May 2023 by Lee K.
Horrible service Can't seem to answer a phone or transfer a callLosing legit business because when customers who want to buy can't find out if an item is there -- they just get frustrated. It's no longer time to blame anyone but yourselves. Worth noting calling on a non holiday weekday. Resulted in total failure to get help in the phone 4 calls. Luckily there are alternatives and I got what I needed Shoppers. Don't waste your time calling this place Go in - or call a competitor and get your answers and shop there Good luck to west marine
-
April 2023 by Michael N.
Good customer experience with Adam helping me track down my order that I did online - and delivery date is totally acceptable
-
April 2023 by Perla Bell
West Marine in Newport Beach always has what I need. It's a big store. Their staff is super friendly.
-
April 2023 by Nolan Woody
Come here for all my asap boating needs! Definitely expensive though.