-
October 2023 by Waggoner T.
After reading the negative reviews, I was not looking forward to going to this store to pick up something I'd ordered on line. However, I was pleasantly surprised to have the salesgirl, Teresa check all the boxes: friendly greeting when I walked through the door and immediate help (even though she was restocking). She was so sweet and helpful at every point. I ended up having to change the size once I'd picked up my leather jacket, but she cheerfully voided the online sale and wrote me up for my properly sized jacket. She enrolled me in the savings and birthday clubs, but wasn't pushy at all (like the previous reviewers had experienced). Teresa was so pleasant, it was a joy coming into this store. I wanted to write this review because I hope future shoppers experience what I did: a professional, happy, friendly salesclerk! I'll come back.
-
January 2023 by Laura L.
This is the first White House Black Market I have been in where the sales people did not even greet me, even though my daughter and I were the only customers in the store. The 3 sales women stood at the register talking about their work schedule as I perused the sale rack and the rest of the store for about 20 minutes. I won't be back, super rude.
-
November 2022 by Kathy B.
Went to my local WHBM today with the intention of purchasing 3 pieces for the upcoming Holiday. When I entered the store I was not greeted, asked if I needed help. I found what I was looking for then got my own dressing room. I needed a different size of an item and went back out to the floor to get that too. I was in the store about 15 minutes and I left with out buying any thing. There were only 2 customers in the store. I've been a long time shopper but think I will now spend my $$ elsewhere..
-
September 2022 by Tamara D.
Irvine Spectrum team is very personable and a joy to shop with. The GM Beret is so nice and accommodating. Please support their location. Do not support Newport Beach location. The manager their profiles shoppers and is not nice.
-
August 2022 by Roya F.
I am shopping in this location more than 10 years. Dawn the manager is the best manager that store has, she is very accommodating and help Gul for items that she feels it is right and true. She and her staff are the best. I highly recommend to shop from this store and especially Dawn, sue, Grinch and Angela are extremely helpful and help the most they can with in the store rule and regulation
-
August 2022 by MJ H.
The worst customer service by the store manager named Dawn at this location in Corona Del Mar. I purchased a few tops from them less than 5 days ago and one was steamed by them and it appeared as if there were a few spots on it but I was assured that it was just water and would be fine in a day. Today, I tried to return the top as I saw streaks/ stains where the steam was applied. The salesperson recognized the issue and said she has heard about this particular top and that you need to be careful with steam as it could stain it. She then got her store manager to approve the return. The manger came by and looked at the top and first said this item was not from their store and that she could not return it. I showed her my receipt from a few days ago and then she looked at it again and said that she never said it was not from their store but that because of the stains ( which were there due to the steaming done inside the store) she would not be able to return it. I told her that I was returning it for that exact reason and that a purchase done within a few days should be returnable. She said that it was not her concern and that now this top was considered damaged and not returnable. I then asked her for her business card and she said that she didn't have any and no card from the store either. I found a piece of paper and asked her to provide me her information. She reluctantly gave me a first name and no other information. I am disappointed with this experience and would no longer shop at this store and would recommend you reconsider any purchase from this particular location.
-
January 2022 by Zyon Z.
Christa helped me in the store today and she was extremely friendly! Made my clothing exchanges very easy! Thank you for the great service!
-
September 2020 by Rula M.
I would leave zero starI came few times and the location was closed for remodeling during COVID When they open they said I passed the time frame to return. Rude staff I wouldn't recommend
-
July 2020 by Archana V
I like whbm tops their style and cut.
-
January 2020 by Tracy C.
The clothes are just OK if you need something for work. The sales staff are the WORST. Every time I have to go there I get the same rude pushy sales person. She doesn't listen and keeps shoving things in your dressing room that you did not ask for. Even at the counter paying she was pushing a trench coat on me. Did I ask for a trench coat? Nope, sure didn't. Corporate, you really need to have them change their approach. Ugh. Horrible shopping experience. Also, they follow right in your wake commenting on every item you dare to touch or look at. Rude.
-
October 2019 by Joyce F.
went to this location since i was nearby and needed to get some black pants. there weren't that many items on the sale rack so that was disappointing. left without a purchase. staff was ok friendly. plenty of parking.
-
August 2019 by pamela crane
Beautiful clothing. We made, upscale, tailored.
-
May 2019 by Susan J Bonno-Buckner
Fabulous staff...Kristi was very patience and kind
-
February 2018 by Pham N.
I love shopping at this location. It's very convenient for locals and the store staff are very nice and friendly. They carry a pretty extensive inventory and quite often I have been able to find items that are sold-out online at the store.
-
March 2017 by Melanie Somoya
This is one of my favorite clothing stores. Ask for Grange when you need help with what to wear. She is super helpful.