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December 2023 by Elizabeth Evans
Clean, friendly staff. I was there for a smog. I will be going back
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October 2023 by T Y.
I wanted to give 2 stars, but I feel if I did I would not have been honest. For starters, my catalytic converter light came on for bank 1. I went it they replaced it. A month later I had my transmission fluid replaced. 2 months after they replaced Bank1(cost 2800) same light came on. I took my car back considering I had a warranty. They supposedly wanted to check EVERYTHING before honoring the warranty. The master tech. was out sick and no one could look at my car. I asked about driving with the same code on Rene said it would be okay to do so. I brought my car in several days later and left my car with them/master tech. THEY HONORED THE WARRANTY and replaced the part. I live minutes from the shop, I called to see if my car was ready a guy answered and said your car is out on a test drive right now you can come! Now I am looking at my car parked in the same spot (I parked backward, locked wheel). That was definitely a LIE, I SAW my car. At this point, I am peeved beyond life! I believe they did nothing but reset the engine light!! 3 days later engine light comes back on catalytic converter bank 2! I go back they say bank 2 will cost me 3889. Oh, and it was a discount of 4.89 on the work order. Long story short I went elsewhere Firestone to be exact. for a second opinion. He even let me see him do 1 of the catalytic test. My cat is fine, the issue was a cracked air intake hose, and he showed me the broken part that was very visible to the eye. I replaced that part for less than 200.00 and it has been 2 weeks and NO check engine light and my car runs better. I am grateful for Firestone and VERY disappointed with North Highlands Tire Pros. I have spent so much money on ALL my cars there. I thought that they were FAIR and HONEST but clearly not. I had a gut feeling they were getting now I really don't believe they even honored the warranty, I think they just reset the light especially considering the Man lied and my car never moved in my opinion. All I'm saying is get a SECOND Opinion, especially for EXPENSIVE repairs.
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September 2023 by Bruce Cooper
They seem trustworthy
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September 2023 by Terry Amato
Excellent service and really a professional team
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August 2023 by john steiner
Fast spot on tire service. .quick and easy
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May 2023 by Cindy Mcclaughrey
Very friendly , average prices, no real long waiting.
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February 2023 by J C.
Malik and his team take good care of me and my car. I've owned 2 vehicles now that have been serviced there. A Kia and now my Honda. Their prices are much better and way below the dealership and they are ASE Certified, so it's in line with my warranty. I really appreciate the pictures with the summary sent to me prior to repairs. Even more, I love how they give a prioritized list of what needs to be done, and what can wait. I have to be honest here, it's tough being a woman who knows nothing about mechanics. A lot of places I've been have taken advantage. This doesn't happen at North Highlands Auto Pros. I'm so grateful.
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December 2022 by Danny D.
Went there for a smog check on an old car. I wasn't told that if it doesn't pass there will be a full price charge to retest. Unless of course you use them for repairs. Also, this could have been avoided had they plugged into the computer system, they would have seen right away that there is a problem.
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July 2022 by Asif N.
car service was good but customer service bahave was never friendly and told me your car will get ready in one and half hour I said ok I will stay and wait here but they put me in wait for four and half hours for no reason I don't like lie,I will never go back there.
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July 2022 by Douglas D.
guys are kind, generous, and honest. tough traits to find in the auto industry.
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June 2022 by Terresa S.
I has my 2015 chevy sonic serviced here. It needed alot of work done It did take 3 days of work and was so reasonably priced with the amount of work that needed done that I would refer anyone that needed work done to go here I loved how they not only send you a text about work needing done But they send you pictures as well. As well as getting a 1 yr warranty on there work. Need work done? Go here you will not be disappointed
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June 2022 by Carl S.
Got estimate to repair Suzuki air conditioner. Told it would be approx $2400+. They charged $160 or $180 for freon and estimate. Took it elsewhere next day. All fixed for $130. Just needed freon. Has run great for weeks now. I do NOT recommend this business for a/c work.
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June 2022 by Shawn C.
They did a great job taking care of my van it has never driven better thank you guys I'll definitely be coming back
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June 2022 by Luis J.
Took them 3-4 hrs for a 40m job, very disappointed. Maybe they can improve their management with time and better communication with customers.
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May 2022 by Victoria H.
Just needed a tire fixed my tires rotated they're waiting room is very comfortable and they were on the job
