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March 2024 by Gerry S.
I purchased a washer and dryer on 17th of March they set up Delivery for 19th Of March which I was really happy. This would work out perfect so I took the day off. They showed up at the house but they didn't have the stacking parts so they rescheduled for the 20th (another day off work)the following day they showed up and installed both units, there was a big dent on the dryer so they called it in and rescheduled for the 22nd (so then again I took another day off). This is now three separate delivery dates on the 22nd they bring the new dryer but it also is damaged at this point I go back to the store and they make it seem like it's my fault, Jasmin was the only person who was willing to help, she rescheduled them to be back out on the 26th so again, I take another day off now on the 26th they deliver the new unit and install but the installer do a terrible job by removing the dryer from on top. They ended up scratching the drawer on the washer. So now at this point I'm pretty upset I've taken four days off and I still have a damage item. I contact Delivery Service from Lowe's, they are giving me hassle and telling me that I need to call the manufacturer if I want a new drawer. If not, they are gonna have to bring a new washer and install that would be five days off work. I just can't believe how inconvenience and how nobody really seems to care. They wanted to offer me $100 but I would lose the warranty why would I buy a new machine to not have a warranty. The driver said why don't you just go to the store and switch it out the drawer with one of the units they have on site...My answer was why don't you go to the store and switch it out. As of today Lowe's has been very rude and unsupportive and made it seem like it's my fault. Still have a messed up washer from their delivery service that doesn't know how to install. They also sold me a stacking kit for $59 four pieces of plastic, which I found on Amazon for $9.95 i returned there back, which were the same brand and save $40.
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March 2024 by Thomas R.
I place a order online n paid for it when I went to pick it up they tryed to make me pay again after I already paid now I have to wait 5-7 days to get my money back n is really messing me up since I'm in the middle of a job for a customer who wants it finished already don't go here they don't know what they are doing
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February 2024 by dave anderson
Andy was so great in the tool department
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February 2024 by Adrian Benítez
Lazy personal working here, and what's worst managers know it. Pressed the help button 3 times nobody came for help no wonder people shop at other places. It seems like employees can't care less about keeping a job in times of pandemic and they let you know what kind of people they're hiring. I guess they're expecting another hand out from government.
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February 2024 by Betty Munoz
Had one of the best customer service experiences I have ever had overall. Hayley went above and beyond, great asset to the store. Knowledgeable and friendly personality as well.
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January 2024 by Saul Mara
Excellent client service
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January 2024 by Mike M.
Very unhappy with Lowe's bought a refrigerator 2 weeks ago they delivered last Saturday I paid for installation and haul away they didn't install nor haul away they just left the refrigerator in the middle of my kitchen I complained to them and they rescheduled for today the driver called and said he didn't have a water line and couldn't install it. I've been calling their customer service and keep getting hung up on.
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January 2024 by Kevin W.
A word of advice to the sour, curly haired customer service associate in returns: Your job is to help people when they have a concern not to snatch their phone out of their hand and mutter under your breath, as if I'm ruining the best part of your day. Get A Grip. You work in customer service, pal. I've been shopping at this location for years and let me tell you, it could use one heck of an overhaul from a customer experience standpoint. Do better
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October 2023 by Mark Arenas
Terrible experience with purchasing washer and dryer. Upon delivery the dryer was broken, you have to purchase another one if you want them to exchange it. So once I purchased another dryer to have it exchanged. The personal showed up and removed the broken dryer and then brought it right back into the house. The unit worked with out making a noise, with in 20min it begin making the original grinding noise. Extremely disappointed, what’s the purpose of purchasing a new one if they don’t exchange, or don’t make you aware they didn’t change it out, shady business.
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September 2023 by Julie Rezab
So much better at customer arrive than H*** D***. They actually care! They're very knowledgeable about things & are willing to give great advice. Tony, Chad & Lucy are a m amazing assets in the Norwalk location.
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September 2023 by Tim Pritchard
This is a massive Lowes, huge, but I typically go there for... salt pellets for my water softener. Where do they keep them? In the exit after the checkout. Dumbest place ever. The layout of the store needs a redo, light bulbs should be where lights are, nothing should be past the exit except advertising of services. It might also be wise to move the pick up lockers to the exit side. Either way they make you walk through a portion of the store for a pick-up? Just a couple suggestions. Most of the time I go to Home Depot because the layout makes sense. Pick up lockers are outside, no need to go into the store at all.
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July 2023 by Juan Anguiano
If I can give zero stars I would. I purchased a washer two years ago and bought the five year protection plan thinking it was a good deal. My washer stopped working and it was a hassle to even have someone come check it out I was rescheduled twice by the authorized company. Then I come to find out it takes them about a week or two to even get the part that I need and they have no rush service or any sort of help to be out of a washer for three weeks is ridiculous. How do they expect this to be a convenient way of having my washer repaired if it’s giving me more of a headache to have to deal with the warranty and not have someone directly talk to me and let me know what is going on. Do not buy the protection plans they are not worth the hassle
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July 2023 by Diego Chavez
Horrible customer service. The person they sent to cu the blinds refuse to cut them stating he couldn’t cut them to cover a window with 71x35 inches in measurement. Lazy staff.
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July 2023 by Jim Atkins
Lowe's is my go-to store for all my home improvement needs. Their wide range of products, competitive prices, and helpful staff make it a top-notch shopping experience. Whether I'm working on a small DIY project or a major renovation, Lowe's has the tools, materials, and expert advice to get the job done right. I highly recommend Lowe's for any home improvement enthusiast.
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June 2023 by Andrea McMorris
This is a late review. I remember this review because it just popped up on my Notes but every single employee look like they hated their job. I was looking for a jar or a bag of grass seed and we walked around three times then I finally found it. No one wants to help you. And if they do, it seems like you’re interrupting them. It’s so uncomfortable.
