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October 2023 by E S
Started off amazing saw great clearance sales for shoes, should have known it was to good to be true. They leave 1 pair in the box and at check out they put the “other” pair in the box, of course i trusted it was the matching set & SURPRISE it wasn’t.The second shoe was a whole different color went back 2 minutes later after I had realized in the car and they pulled so many excuses instead of apologizing!!First excuse from what this store calls a “Manager”……it’s the same shoes it’s just fadedsecond excuse oh well converse makes them like this** made in different country’s on tag, than when the manager knew she was lying through her teeth she said well that’s why there 9.99 !!!! So you’re selling 2 separate shoes but because they’re 9.99 I’m supposed to take them ?!? Than offers to exchange them because she won’t give me a refund than makes a smart remark saying “ to double check them because it was an exception she was making” Never admitting to the error. no where does it say buy shoes for 9.99 and hey btw it’s 2 different shoes you’re buying!!! Never going back first and last time . Soo disappointed & appalled that a local shoe store would do this and gets away with it with no remorse for people’s time and hard earned money . The manager has been there soo long she forgot how to care about her customers who she needs to rely on to keep the lights on.
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September 2023 by alexander alcantar
I keep trying to call the Norwalk store, but I get no answer, why???What is the correct number for Shoeteria in Norwalk?I'm calling the number listed on Google maps.
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August 2023 by joe marroquin
Always great service and advice
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August 2023 by Arman B
I do not like to give bad reviews but the lack of product knowledge and basic customer service was really bad. It was like prying teeth to get answers on the phone about a postal uniform my wife needed. Left us on hold and forgot about us. We called back and eventually got an answer so we took the drive. The store is nice and many great products, but customer service was a joke. Both girls, Mia and another girl there didn't seem to enthusiastic with their job. There was maybe 3 other customers there, and us. While my wife tried on postal uniforms I wanted to try on some boots but they only bring out one boot at a time. I asked for the other boot and they told me to take the right one off and they would bring me the left. I asked why... they replied " for their safety and because they were super busy". I looked around the store and said you have three other customers, this isn't super busy. If I'm going to spend 175.00 on boots I want to try them both at the same time. Never have I just been told one at a time in any store. Then the girl asked if I want them or not and I said yes if i can try both on. They said no. "Only one at a time. Store policy."Everytime my wife asked about sizes and brands the girls were just like " in not sure, or I dont know.," during this time a young guy came in and tried on some work boots. He beg and pleaded with the young girl and she took him towards the back area where the stock room is and let him try both boots on. I guess I was too old with grey hair to suit her fancy. We checked out with only one pair of shorts for my wife. She would have bought more uniforms, and I would have purchased easily over $200 in merchandise but decided to pass. I hope the owner reads this and works with his employees to be better. We would have been repeat customers.
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August 2023 by Patricia Rodriguez
Great customer service got helped my CynthiaGood quality shoes and clothes good pricing Store always is clean and organized.
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August 2023 by Ernesto Rosas
Great service at the store.. always wellStocked and great customer service. Thank you Cynthia for the great service
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August 2023 by Jose De la torre
Worst costumer service ever i bought my boots on february took them in for warranty exchange and the girl that was there laugh at me and deny my warranty and there was nothing she could do ibwent to same store in commerce it was all the opposite they went beyond mybexpectations and help me with my warranty exchange
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August 2023 by Alan Vazquez
Gracy was exceptional. Great attitude. Store is always clean and the selection never disappoints. Thank you!!
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August 2023 by Jaime S.
Place is great pretty big store with alot of brands to choose and the service are really helpful.
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July 2023 by Esperanza D.
This is like the third time I come to this place. The first time, the gentleman was very helpful. I returned last year and the lady tending to me was very indifferent to me. There were 2 other male clients who she was very pleasant with. Dreading it, I returned this year. I literally said "hi" to the lady tending to me 3X. Not once did she reply. She just took my vouchers and directed me to the shoes. I think I'll drive out further next year. I like to be greeted with a smile and to feel welcomed.
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July 2023 by Patty R.
Great customer service got helped my Cynthia Good quality shoes and clothes good pricing
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July 2023 by Alan V.
Gracy was exceptional. Great attitude. Store is always clean and the selection never disappoints. Thank you!!!
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July 2023 by Diego C.
Nice shoes and great service, had everything that I needed. I will return for my work related needs.
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July 2023 by Manny Z.
Great Service!! They have a pretty large selection and have personal ready to assist you with getting your size.
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July 2023 by Braulio M.
Great place to come and shop got helped out by Mia she got me the sizes I wanted to try on multiple shoes not only one and also recommended me with the sizes She's was amazing !