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February 2024 by . ..
Honestly this is not a good place to Do business. If anything just the bare minimum Kind of business to be fair about it though.
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January 2024 by Isa Her-Gua
I think this is the worse store ever ! Every single one there are worthless and lack of knowledge, me and my family went there 5 times to try to get a phone and nobody made it possible all of you guys there are a waist of time and good for nothing !!!! Finally we got the phone in another place !!!
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January 2024 by Danny maisonave
Came in expecting disaster so close to Christmas but the person working there his name is tony amazing individual help out took his time and I ended up getting a new phone added to what i had without breaking the bank
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December 2023 by Oscar Cisneros
Very pushy employee (Jonathan) Wanted everything his way when he isn’t the one paying for items/plan. Kept trying to convince me into something I didn’t want or even walk in for. At the end of the day he misquoted a price by $300. Made several comments about me not being able to pay that extra money. Was upset when I refused to pay the misquoted price. Horrible service from Jonathan and his little attitude.
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November 2023 by breanna nazario
This STORE is HORRIBLE. Zero Acknowledgment to me as a customer. Went in there for a warranty exchange my phone was there and instead of the Manager Tony addressing me with their 14 day policy he’s speaking to his Employee Robert as if I’m not there. I felt Embarrassed. I would Advise the OWNER of this store to really work on Customer Service! Do NOT do business here. Need Improvement will be contacting Everyone in higher Authority than a store Manager !
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October 2023 by First Name Last Name
Horrible Service.Went in to Upgrade to a New & Better phone.The Girl that was Helping me Looked High & was NOT Helpful at all.Fast Forward a week to me Just Calling Customer Service & talking with someone over the phone.The Day is now October 16th 2023 & unfortunately i need to Finish a Transaction at this Location and I got Left on Hold forever The first time so I HAD to Call back and whoever answered the Phone had a Massive Attitude & Literally still has me on Hold after saying they will check.Employees, Please Remember it is Your JOB & Your LIFE not Mine.You chose to Work at a Phone Store so Deal with your Reality please & and work on Yourself so You can Have a Positive Output/ Outlook on Life Please.
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October 2023 by Neysi Caballero
This store has the worst manager that I have had in the years that I have been with T-mobile, you arrive and nobody knows how to serve you, customer service gives you better service, they can do things and they are only on their phones and in the back of the office apparently nobody knows anything because they leave you waiting and everyone goes to consult with the manager (Neit) who has the worst attitude and does not give his employees the best service if they are not happy with what they do, why don't they quit!
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July 2023 by sarah avalos
I am giving 5 stars to Robert and Yolanda! Both very attentive and sensitive to my needs with a prior issue. Took care of it very smoothly and made me feel very confident about my purchase. Would definitely go back and have them help me. Thank you Robert and Yolanda for all your help!☺️
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July 2023 by Jcup NUNO
Woman on the phone this morning offered no help she indicated I was to poor to afford insurance on the iPhone 13 I have which is insured and when asked about if there’s anything I can do in store she said go to Apple ! People like this are a bad representation of company
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June 2023 by Rudy Salas
Another T-Mobile store did not want to help with my concerns on my device and rather upsell me on a new device. This location was a lot different. The staff is always friendly and helpful. I won’t go to another location as they are always helpful. My mothers phone now works and it was only a sim issue. They helped right away and I was put the store less than 10mins. Thanks for the help. The day we upgrade devices, this would be our location.
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April 2023 by Jesse Deleon
They rather talk among themselves than help the customers. I had to wait for somebody I knew from before he helped me as much as he could.
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March 2023 by Demetri Klause
I said hello to customer service rep Judith and they said they would be with me shortly. Waited for 20 minutes at the same table for Judith to finish with customer. As the customers finished transaction and left Judith walked to the back and didn’t acknowledge me or say “I’ll be with you in a moment.” Completely ignored me, when customers service rep Judith returned she walked past me and helped another family in the lobby. Judith Checked in the family and went to another couple continuously ignoring me. Felt very discriminated Against for my skin color due to dirty looks and the way I was ignored. Very upset with the experience and no longer want t-mobile. Do not go here! Very disappointed?
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March 2023 by DeadByEnvy
Went in recently to upgrade my phone and was greeted immediately. The service was friendly but the manager Tony was acting very unprofessional. The women on staff are nice but the manager was horrendous. he has a straight serious face and acts annoyed to assist customers. i've come to this store a few times and noticed he only speaks spanish when it is convenient for him. sometimes telling customers "no hablo español" and other times communicates with them in spanish. Not very customer friendly in general which is odd for someone working in customer service. The representative who assisted me was named Judith. She did a great job in assisting me even if the manager left a bad taste in my mouth.
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February 2023 by Maribel C.
I just picked up my Valentines Mug and this is what I got so disappointed :( I was expecting a nice clean cup nothing fancy but also not something that looks used.
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January 2023 by Hungry J.
This store is clean and has ample parking. Their Staff and managers are friendly and provides very good service. The only problem is TMobile's cellular signal in Norwalk is quite week. Two bars of cellular signal at the most while you are in the city of Norwalk.
