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July 2023 by Laura Echandi
Do not go to this location or make sure they give you your contract with all the details ( millage and gasoline )or for sure they will charge you for more, I rented a truck for 19.95 and they charged me 35.19 for the rental and the mileage that was a total of 9 miles and later I received an extra charge of 25.00 (I don't know why) in total 60.19 and I only use it for 6 hours. If you do not have a way to verify . for sure they will charge you more. It's a pity that I didn't check the previous reviews since I see that they have already done it with other people
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January 2022 by Sergio Morales
Called to ask for a 10' truck and employee used a foul word (F - O), in response to me asking to repeat his question !!!Not sure that a lack of understanding how to speak our English language should warrant a poor choice of words to communicate. Maybe don't eat food when picking up the phone??? NEVER USING THIS FACILITY.
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August 2020 by Eric R
Worst in the world. No keys and 2 people that don't know anything
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June 2020 by Ernesto Prado
Very rude, unprofessional and worst customer service ever and this was just over the phone. He even hung up on me. I feel bad for this business because I cannot see anyone going to him for business. Someone take this man to Disneyland or introduce him to a yoga class or something so that he may get a little joy in his life or at least let the bad energy out some other way other than on potential customers.
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September 2019 by Edgar Nino
Worst service. Wish i had read the reviews before booking the truck. The guy in charge is rude and not helpful at all.
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June 2019 by Luis Caruso
the worse u-haul of them all
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December 2018 by John L.
Wish I could give -20 stars. First off they didn't have the truck I reserved when I got there, (no trucks) then the number of the owner "Justin" does not respond to calls to text messages from me or from Uhaul...Total WASTE OF TIME AVOID THIS S*** STORM BY ALL MEANS!
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August 2018 by Elizabeth Morales
Wish i can give them 0 star. So unprofessional rude no communication at all cancel my reservation still try to charge me $50 cancellation fee. Never going here again. The man is so rube
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June 2018 by Sapz7
Bad service cancelled my reservation without leaving a message just a missed call such BS never using your location ever 👎
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June 2018 by Susan Lopez
Excellent service
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September 2017 by Jay M.
The worst dealer ever we experienced. He is running two business (gas station and U haul) at the same time. We booked online 2 days ago and check out in the morning online to pick up truck. Went there 20 minutes late on pick up day. He was helping some other costumers from gas station. When our turn came he said I will help other customers from gas station first and I have to make another online registration cause you guys are late. When we said it's our turn, he literally get made and said if you don't want I will cancel your order. I do understand it was our fault we were late, but at least he can be nice to answer back, he does not have to be rude. It's sims like he is the only person handling everything, that's why might be his behavior is rood. But common if you cannot handle two businesses at the same time please focus on one. At the end we call customer care, who helped us to transfer our order at another location. I am glad that we did not have to deal with this guy. I feel sorry for him, may be he have bad day or he might be like that. Never mind. Go to this place at your own risk. If I can I will give him negative star.
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September 2012 by Eric Kwon
The owner of this loation is very rude. It's not an Uhaul dealer. It's a gas station. I had a hard time finding this because there's no Uhaul sign. Don't go to this location for Uhaul or for gas.
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June 2012 by A Google User
Don't go there. Horrible service
