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June 2023 by David A.
Home Doctors agreed to come out and identify and order the parts for my Andersen windows so that they could later come back and install the new trim packs, and lubricate the windows. There were several issues with scheduling and changes from their end, and they charged a fee to come out to Sonoma County (which I accepted). They arrived and lubricated the windows, and told me that they'd order the parts and return to install them. I was surprised at the cost of this very short visit which included replacing a tandem lock and I was charged $75 for the part which is available for $18 on Amazon. I followed up a few times to check on the progress but didn't get clear info. Nearly 3 months later, I asked again and was told that they were waiting for me to 'accept the estimate' which I had never received. I had been told it would be a month or so to get the parts and then a couple of weeks to schedule, so this was disappointing. I finally saw the estimate and saw that they were charging me $73 for each trim kit, although they are available online for $16. I understand that business put a mark up on parts, but that's nearly 5x markup and combined with the confusing and inadequate scheduling and communications, it was a frustrating experience.
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May 2022 by Teri Dougan
A wide variety of services offered. It seems they can do all types of repairs or upgrades. Scheduling can be a little difficult with the reduced staff (pandemic). But good work.
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October 2021 by Diana S.
Our casement window had not been working for months and I finally had the good fortune to contact The Home Doctors. Within minutes the repair was done and we were so pleased with the work quality as well. I would certainly work with them again.
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August 2021 by Tim L.
Home Doctors helped us fix some damage to our ceiling that another company had created while doing electrical work. Jeff did all the work and was very thorough. While they were here, they helped us fix a drain and install a dishwasher. Thanks Home Doctors.
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August 2021 by John T.
Was a referral from Andersen Windows to do some repairs. Did a great job on initial repairs, and subsequently called on Home Doctors for some additional problems with my Anderson Doors. They were professional, prompt, kept me posted on arrival, did great work. Office was very responsive. Definitely 5 Stars!!
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May 2021 by Marsha S.
This company was amazing. I had a few other companies look at my windows who could not help and these guys got it done. They went above and beyond finding the parts and were able to fix them. Super pleasant and professional to work.
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October 2020 by Laura M.
The Home Doctors have done two repair jobs for me in recent months--one large, one small. In both cases, their expertise and attention to detail were excellent! The large job involved repairing and lubricating several Andersen Windows with mechanisms that had failed or were sticking. This required removing a piece of wood casing at the base of some windows, but since it was done with such care it's impossible to see, as in no paint touch ups needed. The small job was re-securing some exterior siding, above a sliding door, that had warped in the summer heat. Not only was the siding carefully put back into place, but caulking was done to ensure there'd be no leaks when the winter rains arrive. These folks are pros in every sense of the word!
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August 2020 by Debra Clawson
Fixed my leaking faucet a few months ago. Timely, courteous, professional, sensitive to my concerns of the pandemic issues and reasonably priced. Thank You Home Doctors!
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March 2020 by Marie F.
DO NOT USE THIS COMPANY. I agree with all of the other reviews that they were found to be very unprofessional, unknowledgeable, not trustworthy, and a waste of my time. I am a customer using a different Yelp account due to safety concerns. Please refer to all of the 1 star reviews below to confirm the average rating for this company. How they got an overall positive score blows my mind.
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October 2019 by Joanne G.
This would have been a 5-star review if not for the poor communication of the office staff. Mike, the technician who serviced our Andersen Wood Doors, was great. However, getting the appointment set up and the time confirmed with the office was not easy. Calls were not returned and the promised communication with the time window for the appointment did not happen. Also, the technician was frustrated that the information about the work needed was not collected when I made the appointment. That said, I would use them again and Mike took such good care of the repairs needed.
