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August 2025 by Cheyenne Yost
Great place to stay in Ojai. Walking distance to the main strip and we enjoyed the pool! Service was great as well.
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August 2025 by More than a label
Mildew on the bathroom walls. Maid service was non existent. Some of the worse I have ever had. 0 for 7 days. They never did anything like empty trash or bring new towels even when I put them outside my door every day. They picked up the old towels except at 4pm on Friday. I saw them at that time. But they were still there at 9pm.
Office staff wonderful. Salt water pool great. But you need to fire all your housekeeping starting with the manager.
I won't book again until there is good housekeeping staff, it just needs to be at least mediocre to fair instead of a complete 0.
I feel sorry for the great hotel staff, the top quality maintenance person on the hot tub that they would have the stain of a failing housekeeping department. It would be a 5 star rating instead of 3.
Wi-Fi was also terrible. I had to use my phone Hotspot.
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July 2025 by David Wigg
Staff was very helpful. The room was clean and comfortable.
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July 2025 by Adelyn Jones
Don't stay here. Way overpriced. Motel like at luxury hotel prices. Odor in rooms, no housekeeping service for 3 days, cheap towels, inflexible cancellation, noisy road beside pool and hot tub. No ambiance.
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July 2025 by Lolli
Was close to town. Front Staff were very nice, fun to talk with, and good customer service. Some issues that were prevalent were there was an ant problem in the room and my friend got bit up. The cleaning staff didn’t help just handed us a spray bottle. The pool was cold. I was not told about the keys (cannot touch cell phone at all!) until well after the fact and went through three faulty keys getting locked out. Conditioner was also empty in bathroom. Also, the personal Uber driver for hotel was non existent and we had to walk everywhere which is harder to do when you’re drinking alcohol and trying to have a good time without worry; The bikes they had many were flat tires; it would have been nice to have both these services so we could bar hop the first night. I spent almost $700 for two nights so this was very disappointing.
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July 2025 by Elizabeth Kendrick
The place is fine for a motel; room was clean, bed comfortable, adequate bathroom. But I paid 300 a night, and they charged an extra 12 dollars a day for amenities (pool, use of the bikes—things that one usually expects to be included in the price you are being charged for the room as part of what the hotel lists as what it is offering), and they service the rooms every 3 days.
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July 2025 by Adriana Franco
We felt very comfortable in the room and thoroughly enjoyed the clean jacuzzi.
The only issue was the ants throughout the room and the lack of outlets.
Customer service from beginning to end was excellent!
Thank you for making it a hospitable and comfortable space.
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July 2025 by rufino Vega
Great value, friendly staff and close to town
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July 2025 by Patrick Murphy
Loved our stay
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July 2025 by Janet Foster
Beautiful location overlooking the mountains, however, if A/C is needed be prepared for very loud noises throughout the night!
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July 2025 by Erin Spilker
I really loved and enjoyed our stay here! Big Shout out to Maritza at the front desk, she was so helpful and fun to talk to and gave us great Ojai recommendations and made us feel so comfortable during our stay. Thank you for a wonderful trip!
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July 2025 by Debby Swetek
A big shout out to Santino at the front desk and the head housekeeper that returned my necklace to the front desk that I accidentally left in my room.Santino’s smile, his actions were absolutely 5 stars⭐️⭐️⭐️⭐️⭐️the most friendly and kind service that me and all my family that stayed there this past weekend have experienced in awhile. Manager Larry was friendly too! Thank you all for a wonderful stay.
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July 2025 by Hayley Magrini
Really great customer service -- emailed me back very quickly and helped me adjust dates as needed without giving me hassles. The room was super clean and had everything we needed. We'd definitely stay there again! Thanks.
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July 2025 by Denice Yeager
Excellent service when we checked in. The pool was beautiful and very clean. The rooms were absolutely spacious and well equipped. when we need extra coffee, they brought it to us. We will definitely be back.
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June 2025 by Jen Jacobs
Casa Ojai feels like our home away from home.
Thank you for such another easy, great stay!
