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November 2023 by Alex T
Monopoly location.Only go here if your desperate.Only grocery store in 92868. Same zip that has choc, oc jail, UCI medical center, on top of local residents using this grocery store. Always chaotic busy, dirty, limited parking.Old, small building, narrow isles. You will see unwaxed, dirty floors. You will have a hard time parking. You will see homeless loitering. You will have a hard time finding products.Very tiny location, fire department should shut this place down.Again, only visit here if you desperately need something, if not, the drive to another grocery store is worth it.
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November 2023 by Rob Rios
The cashiers are friendly. The staff at deli are not, I always have to stand there excessively to get service. The blond lady frying chicken is outright rude, always turns around looks at me and ignores. Been going since 2017. I rather go to Ralphs on Brookhurst but it’s farther.
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October 2023 by Francisco Herrera
This store has the best produce. Its always fresh. Today I went to the ATM and forgot to take my cash, I went back and let Antonia know and she gave me the $20 she was about to report it. I want to thank you for that. Thanks for your kind heart.?
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October 2023 by Scott Brodhagen
Ralph's at 1435 W. Chapman Ave in Orange, California, truly stands out as an exceptional grocery store. Johnny, the manager, is a standout asset to this establishment. His commitment to customer service and attention to detail create a shopping experience that's nothing short of outstanding. The store itself is impeccably organized, offering a wide array of fresh produce, quality products, and a diverse selection to cater to various preferences and dietary needs. The aisles are clean and well-stocked, making it a pleasure to navigate. The staff is consistently friendly and helpful, ensuring that every visit is a positive one. With convenient location and Johnny's exceptional management, this Ralph's provides a top-notch shopping experience that sets a high standard for grocery stores in the area.
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September 2023 by Sonja Kincheloe
My favorite grocery store. I usually go pretty late at night, the man who gets stuck helping me I think he is a shift leader or some kind of manager, is always so patient with me and does his best to explain things to me so I understand what he is telling me. I really enjoy shopping there.
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September 2023 by Habib Madar
Staff is great, Manager Daniel Gia, Giovani, Sandy, Tim, Michael are all very friendly and reason to go again and again to the store for shopping. Yes I have encountered all and found all seems to be happy working there and providing utmost best possible service, good job guys. Tim may have retired now as I heard. I have been going to this location for years.
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September 2023 by Tom Witthauer
Will update IF situation is resolved but Manager, since August 11, continues to excuse the delay in verifying a $100.00 overcharge saying he “left a note for their financial guy and he hasn’t gotten back to me regarding the cash register tape.” Should have known as previous trip they charged the guy ahead of us for cream that we clearly were purchasing. Seven decades and I have never seen such incompetence, laziness and, frankly, lying. Their register tape would spell out what took place and all I get is excuses. If they finally do the right thing I’ll be back.
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August 2023 by norah e
Good deals but the night cashiers are rude every single time I go. Another customer made the same comment on my way out.
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July 2023 by Cheryl Johnson
The Santa ana location is terrible. Bad customer service trade d*** clerks lots of homeless in the parking lot. Last Thursday I was there someone keyed my car. It's scary as hell. The only good thing I'd the nice lady in the meat department. She deserves 5 ? reviews. Super helpful good service. The store is well stocked but the parking lot is awful. It's near my job which is why I shop here. I will try the brea store next week.
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July 2023 by Tod Witzel
As part of the Kroger family of grocery stores, this location has most of what you would expect as a shopper. On our visits, the store has been clean, well stocked/faced and everyone working on site was helpful and friendly. The footprint of this store is small compared to fellow Kroger brands like Fred Meyer in the Pacific Northwest, but is a good fit for the community, a densely populated area.
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July 2023 by Sandy M
Many of the aisles in this store are way to narrow. It seems cluttered and disorganizedThe man in reason for the low rating is due to the manager. I was in the store on 6/10 around 10 pm. I was in the check out lane. The manager came over to watch self checkout. He proceeds to strike up a conversation with me. He started to complain that he was sick. Yes, he said without a mask on his face. That he was sick! I asked him why did he come to work sick. He then told me he was the manager. He had to come in. Please avoid this store! The man wasn't even wearing a mask. He said he had a cough . He's taking cough syrup and a few other things. Ralph's isn't concerned about the health of you or it's employees. Shop at your own risk.
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June 2023 by Darvish Khorasani
All Ralph's that I've ever been to are kept clean and the variety is impressive the only goof they ever done was buy five of the same item in order to save I mean five? Whose bright idea was that anyways the store is high quality and all of them have good staff for years I've been going to different locations and was not disappointed
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June 2023 by Maria garcia
If I could give a negative review I would.. I order my daughters cake on March 18 four days before her birthday at ralphs.. on the day of my daughter's birthday I went to pick up the cake but apparently the bakers didn't bake my daughter's cake.. called the Manger no apology nor did she solve the issue.. had to drive to another store to find an berries cake.. worst customer service
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May 2023 by Ryan Rivera
Racist cashier lady thought my 100 was fake but took the lady's two people in front of me without hardly looking at it. Then wouldn't even reply when I asked what happened etc.
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May 2023 by Faren Oldenburg
Was at this location and they are SELLING STOLEN GIFT CARDS. then when brought back to return or fix problem. Checker Katheryn and MANGER Daniel said they can’t, are not , and won’t compensate. When told to call number and that didn’t work they still said no. Um excuse me Ralph’s u are responsible for backing up ur product. If it’s a scam u deal with ur distributor. Not the consumer. Absolutely terrible customer service and ability or want to help. Terrible terrible terrible.