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February 2024 by Jamie C.
We always rent tables chairs and linens from Saddleback and they are great. Easy to work with and professional. I recommend them!
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January 2024 by Dell Aunchman
Whoever answered the phone specifically today, 1/5/2024 at approximately 1:20pm, was as rude as can be! Hangng up while I was still talking. Called back and asked to speak to manager and whoever answered this time, hang up the phone again! I do not expect a place like this to have professional customer service, but, boy! This is a really dumpy customer service experience. Will never ever consider this business for renting anything!
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October 2023 by Ruben R.
Mike has been helping me all morning for a last minute rental of chairs (for the next day!!) The rate for both wedding and normal chairs are affordable and they offer delivery and pick up services. The customer service has been excellent and his ability to help me with all my concerns with patience has been wonderful. Thank you Mike! Definitely will be using this place as the default for party rentals because of this positive experience tips: they said they would be closed tomorrow (a sunday)-- unsure if this is a regular thing but check in way prior if you need something for a sunday event they offer to text images from a work phone so you can see what you're getting!!
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August 2023 by Yesenia G.
I've called twice and I can't get anyone to take an order. Guess they don't need the business.
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July 2023 by Gary Ruhlen
I usually don't write these reviews, but........I was just at Saddleback rentals at 4:20pm to pick up a 20 foot ladder and was told that the ladders were "blocked and shut down" for the day!! When I looked, the ladders were just up against the wall and fully accessible. The heavy set guy with the goatee basically was too lazy to want to help me even though they were not closing for over 40 minutes. I have been renting from Saddleback for over 30 years......but no more. I guess customer service is DEAD at Saddleback Rentals!!(1 star only because I had to for the post)
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July 2023 by Lindsay Ayers
Went to pick up tables and chairs for a celebration of life event and was told they would have to be picked up after 4pm or we’d incur extra costs. No big deal, but when we showed up at 4:15 everything was locked up. We called and waited 15 minutes but still no answer. Long story short, be sure to call to make sure they didn’t decide to just leave early for the heck of it.
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May 2023 by Gary Liu
A pleasure to work with. Highly recommended!
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April 2023 by d dammen
They shred paper at the cost of $12. plus, a small service fee that is under a buck, per standard box.
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April 2023 by Bill B.
I needed to rent an auger for a few hours. I arrived at 2:30 PM on a Saturday. They told me if I didn't return the tool by 4 PM I would be charged a two day rental since they were closed on Sunday. They charge $102 per day. Save your money and go to Home Depot. They have the same tool rental for $86 a day and better service.
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April 2023 by Jo S.
ABSOLUTELY EXCELLENT!! This past weekend I was in need of a bit of help, had to move some stuff, and Jorge, the owner of Saddleback Equipment Rentals came through like an Ace!! I am very satisfied with the services I received, very glad I ran into Saddleback Equipment Rentals and Jorge, and more importantly, the care and integrity I saw in the way Jorge took care of me! I can also say the equipment that I saw was sparkly, clean and in great condition. It looks like everything is pretty well maintained, I like that attention to detail when I'm going to rent a piece of equipment to use, it tells me the owner stands behind the product and his business!! Thanks again Jorge!! Very much appreciated!!!
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March 2023 by Cindi D.
Great customer service!! The people are knowledgeable, friendly and the tablecloths were perfect. It's strange when you drive up because they also rent equipment, don't be fooled the party products are professional! They even have two cute dog greeters. I definitely will be back.
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March 2023 by Sara S.
Friendly service, nice rental truck. No shenanigans on price. Will be a repeat customer.
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March 2023 by Kelly R.
My husband and I rented with Saddleback rentals for our baby shower. Michael made it really easy for us on the rental. Everything was done via phone/text which was great since we had so much going on during the planning of the baby shower. We rented 14 tables, 135 chairs, and a bar and everything arrived on time. Thank you Michael for your great customer service. We will definitely recommend to family and friends.
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January 2023 by steve c.
This is my 3rd or 4th time here in the last 8 years or so, great local place. I went in today with a small project and Mike was very pleasant and friendly to talk to. Mike helped me thru some options and walked me thru some valuable information regarding my project. Try this place out for sure.
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August 2022 by Adam Hurtado
The staff is awesome and very helpful
