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January 2024 by Colin Frost
Best U-Haul dealer in orange. Accommodating, super nice equipment, and the staff is not lazy (like the U-Haul at 1stop) so will be happy to go here from now on. Easy. This place is the best in orange!!!
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December 2023 by Harry L
My reservation got transferred to a U-Haul on the west side of Orange. I went by twice and there was no one there, and no one returned my calls on the recording. I couldn't take a chance on not having a truck for the weekend move, so I drove to Brad's Valero/U-Haul Dealer. Brad and his employees took care of me, had all the moving boxes I needed, helped me speed up the check in by photographing my i.d. for me, I was quickly out of there. When I returned for gas, a guy came out to the island and did the truck inspection and checked me in while I gassed up. He even parked it for me. Painless after a tiring day, what I needed. That's the way business should operate!!!!!
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September 2023 by Bob G
Great experience. Helpful staff. Solid rental truck.
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February 2023 by Lisa Anderson
Great and easy experience. Mike and his crew are friendly and efficient. Glad I chose this u-haul dealer. You can get gas if you need to too!I highly recommend this u-hauler dealer!
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February 2023 by Jeff S.
The rental process is quick and easy. The equipment return as well. The equipment is well maintained. Friendly and courteous service. My go to place for truck rentals.
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July 2022 by Richard Hayes
Everytime I call I am told "no trucks available " don't waste your time,I called 3 times in 90 days and was brushed off each time. Go somewhere else. The employees are no help at all. Leave them alone
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June 2022 by Andreas L.
Worst service ever. Completely unreliable. I reserved a 26' moving truck and U-Haul sent me an email confirming and guaranteeing that the truck was available for pick up at this location. When I arrived there he told me the truck wasn't here even though there was a truck standing outside. When I asked him about the truck outside he said that one wasn't available. The guy there is a complete fraud. Don't ever go there if you want to avoid stress and delays on your moving day.
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June 2022 by Daniel Grant
Pick-up was convenient, the guy was super friendly. The truck was perfect for what I needed and had no hassle dropping it off again!! Magnificent!!!
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June 2022 by Anthony Torres
Everything worked out just fine. Use a 15' for a day and returned it. Worked good and it was clean.
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January 2022 by Allison Mack
The man working at the rental agency wasn't at the desk when I arrived, was irritated that I parked my Uhaul in the wrong spot (when nobody had instructed me otherwise), did not provide any official paperwork during my time returning it, did not look at or check the vehicle with me, and charged me an extra $10 that I did not owe based off an incorrect gas amount. So, if you want professional and honest service for your Uhaul experience, do not go there.
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October 2021 by Alan W.
No wonder only 2 stars. Bait and switch. Arranged a cargo van. Confirmed. Arrived and tried to switch me to a truck I didn't want, as the arranged vehicle was "broken." I call bull. Won't return.
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August 2021 by Frank T
Brad's U-Haul is great. Good service and they conveniently have a gas station you can fill the truck up after the rental! ?
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July 2021 by Sirena B.
If i could give negative stars i would. Reserved a trailer (for 2 days) a week in advance... even have an email confirmation. show up to pick up trailer and said i must have the trailer returned tonight as they rented it to someone else. When asked why they would double book... they said "oh i thought you could use a truck or another available trailer" why would i make 2 trips when moving to swap trailers. should have known when they don't even answer their phones... now i have to go to another dealer in hopes they have something available. This uhual lacks common sense- no idea how to run a business and really know how to screw people over. STAY AWAY FROM THIS PLACE.
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June 2021 by Christine T.
Two weeks in a row I reserved a truck and both times the reservation was moved to another location. The first time it happened I was told if I reserved the truck directly with Brad's Valero this could not happen so that is what I did. Five minutes before I was to pick up the truck for the second time, I received a text saying it was moved to a new place. The new place would have the truck available 2 hours after I needed it and I would have to return it within 4 hours. I reserved it for 24 hours. All I got was attitude and excuses that its the end of the month and the person who rented the truck couldn't return it. Then they blamed U-Haul and COVID because there is a truck shortage in the county. The guy had more excuses about why this happened twice. The service at Brad's and U-Haul is deplorable.
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May 2021 by Debbie P.
Nothing special about this place. The trucks are clean inside but really dirty outside. Any you have to really read your final receipt. They will overcharge you and claim they made a mistake. They say they will issue a refund, we'll see. Point is, check your receipt after the sale for overcharges.
