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June 2025 by Jurebele Regacho
Go to Sam's club pharmacy, they're the best! I had no problem with meds! I switched to Sam's because I had the same experience as others (rude/poor customer service) . Walgreens has to fix internal problems and it should start among themselves. I wish management reads this so they could give proper training to their employees. Also, management should take care of their employees so they don't go to work rude and lash out at people/customers who just needs to pick up meds, get meds update, ask question about prescription.
I know pharmacy is always busy just like any other business. But it's not a reason to show bad attitude to people.
To Walgreens employees: NEVER bring your problems at workplace at all if you have one.
To Walgreens higher-ups: I think you knew better
#peace everyone đđ»
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May 2025 by Sara George
If I can give ZERO stars I would.
Horrible service.
They said there was issue with the doctorâs direction for a certain medication, while it was right and they made change in the right dosage that I was supposed to take and ended up having the wrong dose . They are out of simple medications like calcium for a week now!!
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January 2025 by Rod Moses
This Walgreens is a bit too busy, I may use another location in the future
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January 2025 by Cody Johnson
The pharmacy has the worst customer experience you could possibly imagine. Go to any other pharmacy other than this Walgreens. Iv never came across individuals working in customer service who have such horrible attitudes and are so beyond unprofessional. Donât give this location your money. They donât deserve it.
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January 2025 by Green New Feels
Closed the line on me after waiting for 30 minutes. Couldn't be bothered to clear the line out. It ok though I only need the medication to live but I guess your quinoa bowl was more important. Scumbags.
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December 2024 by John Moreno
Need more cashiers working at the pharmacy windows. Just went and there were 12 customers waiting in line.
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December 2024 by Roy Rodriguez
RX was ordered last Friday. Still waiting for status. They don't answer phone or there is a call answer backup. No wonder Walgreens are closing so many stores. I'm looking for another pharmacy.
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December 2024 by Tee T
Mario in the photo department has the best customer service he goes beyond and above for the customers. He is very patient, Very kind, And it is truly a great asset for Walgreens
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June 2024 by Stephen Hill
My family's prescriptions were transferred here due to our previous Pharmacy closing. I have noticed prescriptions aren't always being filled correctly, and pills have been missing.
Recently, was on hold for two and a half hours when calling the pharmacy all while the phone said I was supposedly next in line to be answered. I ended up going to the pharmacy while staying on the phone to see what was going on, and was hung up on while I waited in line. While talking to the pharmacist about a prescription that was supposed to have been filled, the pharmacist became extremely argumentative and constantly interrupting me. While I'm aware the prescription not being sent is the doctor's fault, constantly being told that it's not the pharmacy's fault and showing no desire to help and getting in contact with the doctor is aggravating. These were never issues I had with the pharmacy that was open on 5th Street and Ventura.
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June 2024 by Roslyn Fortin
UPDATE:
I added another star for a total of 2. Since my last review, I have gone to the pharmacy 3 more times and it was a much better and pleasant experience. Hopefully this can continue - across the board with ALL pharm tech/staff.
Unfortunately, this is the closest pharmacy for me to go to. I miss the Vineyard location .. even though it was so rundown and numerous transients hung around the establishment, I could at least rely on the pharmacy dept to provide excellent customer service. Even if they were having a bad day or super slammed ... they still did a stellar job at being professional and greeted u with a smile. I CANNOT say the same for this location on N. Rose. I had two prescriptions to pick up. I go over to pick them up and they aren't there and was told that i didnt have any pending prescriptions. I go onto my account/app on my phone and also have a copy of the prescription my Dr provided and so i go over to the pharmacy again to double check. When i showed the info, the pharm tech asks.. do you have the correct pharmacy? I showed her the pharmacy number #11707 (n rose location) she continues to tell me that they don't have anything in their system so I asked - okay do I reach out to my dr and inform them? She totally dismisses my question and tells me that I already picked up a prescription which I told her yes I did but that's not the one I am asking about. Then she keeps stating for me to check if I have the correct walgreens. So I show her my phone/app.. again it shows 11707 and the physical address and I ask.. isn't this here? She said yes it's this one.. so I asked okay since u said u think it's at south rose can u look info up for them? All of a sudden she tells me "Your prescription needs prior authorization and we faxed that info to your doctor" and then I asked.... oh you were able to see that? You were able to look that up? And it's for this location? She said yes.... like what?!??! You originally said you can't see anything, wanted to dismiss me, even asking if I had the correct pharmacy address. If she had just looked more into it from the get go and she had told me this, then that would have been okay. BUT NO she didn't want to take extra step to explain what had happened. How unprofessional!! How utterly lazy and incompetent of this person. Why even work in pharm when you make it so clear you don't want to be there. Funny enough, this person has had other people cuss at her and been upset with her. I didn't think I would ever deal with her in that way since my meds/prescriptions are so easy/common but damn. Really disappointing.
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June 2024 by Jose
if the cashier have to warn customers that the gift cards weâre buying will most likely get hacked and have our money stolen WHY is Walgreens still selling gift cards to the public? IF IT happens so often shouldnât they be pulled from the floor?? itâs such an odd customer experience to be told âif you get your money stolen we are not going to do nothing about it thatâs on youâ when buying a gift card? and yeah i decided to brush it off and get my gift cards and sure and behold, my money got stolen. DONT BUY GIFT-CARDS AT THIS LOCATION
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June 2024 by kikeya B
Today, I encountered the most unsatisfactory customer service from a pharmacy technician named Nate. His discriminatory attitude and demeanor indicate that he is not suitable for customer service. The lack of professionalism is evident in the manner in which he pointed his finger while addressing me. Nate should not be employed at Walgreen pharmacy, as his inadequate customer service has tarnished the company's reputation.
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June 2024 by Verky
Walgreens pharmacy has been backed up lately. I recommend downloading the app or logging into the website to check the status and/or refilling of your medication. These past few days have been busy, and I came about three times. All three times, there was more than 4 people in line inside at a time.
The actual store (not the pharmacy) has also been very busy as the lines tend to pick up around specific times. One moment you have no one in line and then suddenly there's 7 people waiting to be checked out.
I'm not sure if it's just more people being out at the stores. I have been noticing fuller parking lots everywhere. Maybe things are just picking up for the start of summer.
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June 2024 by Ezequiel-78 Cheque Radio U.S.A
Bad service the FARMACY never call you back.. and many of the time you see it is not until the next day that they give you the medicine..
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June 2024 by Thomas Jones
I was transferred from the store on N Ventura Road when it closed. It had its issue but this pharmacy is a train wreck. I am going to have to find another pharmacy.
