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November 2019 by Joe Schmoe
Great store amazing staff
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November 2019 by Joseph Beshay
Slow service. Understaffed branch
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November 2019 by Jane Lazar
My Husband and I came into the store to open a new account. I was already on AT&T and my husband was on Verizon. We wanted to start a new plan and both be on the same carrier. Through our situation was complicated the staff was extremely helpful and very patient with us. Edgar was especially amazing, he really helped us and got us all set up. I highly recommend coming to this store.
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October 2019 by Monica Hathorn
Great help!
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June 2019 by Sierra Gehrke
I came into this store ready to return my phone and break up with AT&T forever because of the shady customer service I had received. Then Charles came to my rescue and I left the store feeling very relieved and satisfied. Months ago, I made the mistake of bundling my cell phone, internet and cable over the phone which ended costing me twice as much as promised. I had tried to resolve these issues over the phone, but ended up frustrated with the dishonesty I encountered. He walked me through all of my accounts and found that I had been charged for months for a phone I had never activated. Not only did he answer all of my questions, I noticed that other employees seemed to rely on his expertise as well. Charles patiently undid all the past damage and made me a happy customer again. I live in San Jose but will drive to Palo Alto for all my phone needs in the future.
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June 2019 by Jonathan Sorum
Ryan and Gustavo were incredibly helpful getting me the perfect package with Broadband and TV. Super helpful and very professional
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January 2019 by Paula Hickey
While helping my elderly father shop for a cell phone and new service we stopped here. Mike helped us, he was very friendly, helpful and informative. Mike was able to answer all our questions and offered helpful suggestions for our situation. We were in and out of the store in no time thanks to his help. Store itself was very clean and orderly. Father is very pleased with his new phone! Now he just has to learn how to use it, which Mike also offered to help with. Very pleased with customer service here. Thank you!
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January 2019 by Wonkles Wonkler
The employees here are super helpful and polite. They helped me find everything I needed!
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December 2018 by Wonkles Wonkler
The employees here are super helpful and polite. They helped me find everything I needed!
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June 2009 by Tim Burch
Shoddy and dishonest service:
1. Only one person staffing the entire store. Even fifteen minutes after the store opened, that one salesperson was overwhelmed. Several potential customers walked right out the door. I wish I had.
2. The salesman misquoted the price of the phone I was interested in. He quietly quoted the higher price as he was attempting to rush me through the sale, leading me to believe that the misquote might have been intentional.
3. The salesman told me I was "eligible for an upgrade," given that I was already a customer. What he didn't tell me was that the discount on the phone was in exchange for signing on for another two years of service. I had to ask to obtain this information, and I thought to ask only because I had been doing some shopping online and saw that the extended service agreement was a condition of most offers.
All in all, poor service. In the end, I walked right out of the place, and won't be returning.