October 2021 by C F.
The answering staff at the pharmacy was insanely rude. It was comically bad. She tried to tell me I was calling the wrong pharmacy. I had to call the doctor, and five other people. I have been using the same pharmacy for a decade. These people are truly awful, and I was right. They mistreated someone because they could. They didn't call back to verify that they had screwed the whole thing up. No apologies. I'm sure Walgreens records those calls. The head pharmacist was as rude as the answering staff. I mean from the first word. You need some serious help people. That's a lawsuit waiting to happen. God forbid someone who is very sick has to deal with these folks. That was, truly, honestly, the worst behavior. Wow.
May 2021 by daniel d.
Customer service is meager. They do not know (or forget, all of a sudden) how to use the code sent in the text message once you pay on-line. The first clerk did not know how to enter it. The second said it did not work. They demanded the barcode. I produced the barcode. They wanted me to hand them my phone because their scanner won't go through their drive-through opening. How is that my problem? Give them my phone? Are you kidding? All in all, I paid them again for the same medication simply to get it over with and get yelled at because their own code did not work and because their scanner won't get through that window. They were yelling at me saying that usually (OK?) people hand them their phones. USUALLY, they would just get the code from me that I receive in their own damn text message for that same damn purpose. What the hell is wrong with that pharmacy?
May 2021 by Steven J.
The worst pharmacy I've ever used. The line could have two people ask you will still wait at least 15 minutes. Every time I order prescriptions, they are out of stock on at least one of them, sometimes for days. For basic medications. Unbelievably bad.
August 2020 by Ted S.
Worst place to fill your prescription, their timing is terrible, you get a phone call that your medicines ready and when you show up one them is missing. And this time they charged my insurance for the medicine I didn't pick up. The only reason I came here because my doctor accidentally sent my prescription here, I had similar problems in the back, they make even simple thing so complicated.
December 2019 by Annie D.
Super long line like I've never seen just now. Right before the holiday. But they were churning people through like a well-oiled machine. They were also friendly and in good moods. I'm glad this is my Walgreens. Thanks Walgreens pharmacy folks!
December 2019 by Marilyn Gillespie
This morning I went to Walgreens to request help to print my Christmas photo cards. I am so incredibly impressed with the amazing customer service provided by Hazel. She was kind and extremely helpful. I can't thank her enough for making my card ordering experience a positive one.
August 2019 by Zak R.
Their pharmacy is sooooo much better than CVS. Shorter lines, more employees, express lane, and even drive through! Sadly the rest of the customer service here is awful. I asked for a particular OPI color and looked up the name and OPI number because Chris In beauty wanted me to look up and let her know the exact number. Then she told me "whatever is out is all we have." Why was I asked to find the specific number then? When I asked a second time if they can kindly look up that color in their system (is this 2019 or 1902??), she brought over the "assistant manager in training" Isaac who was completely clueless. When I asked him if it was reasonable to look up a customer request on their system he said "what do you mean customer request?" What kind of training is this person getting to Manage a store? Sadly I have to escalate this to Kay at the regional office.
August 2019 by Cleo Goodwin
for the past 3 days, every time I go into this store the tall indian manager follows me around the store, like literally follows me and i end up not buying anything because he makes me so uncomfortable.
July 2019 by Carolina Jaramillo
The farmacist was extremely unfriendly!!
May 2019 by Ken Powell
This Starbucks is permanently closed. I'm trying and having difficulty editing that (Google Guide)
April 2019 by Chris P.
Regular Walgreens. No one helps you. Gotta find stuff urself. Parking lot has plenty of parking. I'm always there for the pharmacy and they are really nice there and helpful so that's what the 3 stars are for.
April 2019 by Daniel Havens
Awesome store with a surprisingly good inventory and frequent sales
April 2019 by Grace Wu
The pharmacy charged more dollars than others, and it refused to return or refund! Terrible service!
March 2019 by Charles F.
Maybe it's time to get litigious. Clearly, I got sick of being treated like I'm shoplifting or being dishonest for nearly a decade straight. And once more again today. I've spent thousands in that store. The troglodytes. They aren't usually even polite. I can't read facial cues. I had the manager act like I was harassing the cashier, and the register had crashed. They sort of put me through the ringer. It's nothing new. Years on video. Lmao. Then they acted like I was overreacting. They have consistently acted this way, and it's the closest one to my home. They project whatever problems they are having personally, onto a long time customer. It's very reliable. You really think it's my problem Walgreens? What a farce. I'm not overreacting. You seem to have a problem with professionalism. At this point, I could probably sue you for harassment. I have had employees openly target me and you likely taped all of it. It's sad that people really think this is how wealthy communities act. Not so much, Palo Alto. That would require some integrity. Most of you never learned the meaning of the word. It was on a trigger list at school, perhaps.
March 2019 by Patty S.
This was closest to a hotel we stayed at during a visit to Stanford Hospital. It was very convenient being just up the road. They had everything we needed and more. The staff is very friendly and helpful. I enjoyed that it wasn't overly crowded like some drug stores closer to the actual hospital. I would recommend it for friendliness, value and convenience if you are near it.