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March 2022 by Irma G
Took my car to get fixed with a voucher from the CAP program through the smog department. Fernando took my car, ran a diagnosis and told me to run it for 100 miles then return the next day. I returned and he kept the car a few hours and told me he was sending a report to the CAP program and I could take the car back with me. He said he needed the ok from them before fixing the car which is true. I kept calling and inquiring for a month and he kept putting me off telling me he was still waiting on them for an answer and an ok. I called the CAP program to see what the hold up was and they said they never got anything from them at all and they recommended I take the car some place else. This other place did the diagnosis and the report the same day and got a response. The next day it was already fixed and I was able to pick it up. I kept getting the run around at Herald's and turns out they never did anything to begin with. My voucher could have expired during this time while I was waiting for them. I called one last time and they claimed they did not know what I was talking about.
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November 2021 by Aly Y.
Fernando is a very knowledgeable and experienced tech for any brand vehicle diagnosis and repairs. I take my vehicle for routine service and repairs and I even tell my friends and coworkers to use him. When it comes to car repair, you must have honest shop otherwise it may cost you tons and that s what I had here. I am glad to support honest another local businesses here and recommend anyone.
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November 2021 by Sandy B.
Joe is the most honest, thorough mechanic you will ever find hands down! He's very caring and loves talking to his customers. I haven't needed his services for a long time but if I do, I will without a doubt go to see Joe.
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October 2021 by Jemily G.
i recommend this place, the they are polite, professional & are fast workers it's my go to spot when having car troubles
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August 2021 by Mahogany W.
This is an okay place to go..came here for an estimate...cant believe he wanted to charge me 1200 to only fix the sensor on my vehicle. But good to know that when i do need the service that my scanner fee will be applied to my balance($80 fee). So you want oil change or smog check perfect place to go repairs...not so much.
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August 2021 by A-i R.
Been coming here for nearly five years and we absolutely love the customer service we've received each and every year (we have two cars and do a *lot* of commuting, so that's the only reason why we've had to come in so often). Sadly, this will be our last time getting our car checked-up here since we'll be moving out of state - but this shop has definitely raised the bar of what we expect from car repair shops. Each and every time we've had our car repaired or had its oil changed in *OTHER* shops (including nation-wide big name car shops... looking at you, Jiffy Lube), we'd get the usual run-around of this-needs-fixing-that-needs-fixing, you-need-these-parts, you-need-this-cleaned-out... But whenever we'd go back to this shop and tell them what the other shops recommended, they'd give the car a thorough look-through and find that NONE of the recommended actions were needed, nor even recommended. They've even found some minor issues that the other shops hadn't noticed. From our experience, they're not the cheapest, but they're definitely the most reliable. They've always been honest with their work, customer care, and quotes. And if they can't offer a fix, or they don't have a specialty in some of the jobs, they have always given us the contact information of other shops that can help us. Honestly can't say enough good things about them, they're an amazing car shop and we'll seriously miss their kindness and thoroughness. We'll be bringing them a homemade cheesecake once our car's final repairs are done (we'll need it in tip-top shape for a cross-country trip) as an extra thank you for all the help they've given us over the years.
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August 2021 by Ishmael V.
This place is ok.. I only come for the oil change.. but I always see ppl coming back with complaints.. I can't say anything bad since what I'm going for is nothing major.. but yea ppl come back for complaints
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August 2021 by Alyssa D.
Needed to get my routine smog check and I really wasn't looking to spend an arm and a leg to do so. Found a coupon online for this place for $30 instead of the $50 and decided to give it a try. In and out in under 30 minutes and as a single mom of a three year old, that's much appreciated! The gentleman even let me know it was getting close to doing an oil change as well. Super friendly over here!
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August 2021 by John L.
I was surprised by seeing customer centered service. It was very impressive from registration. Explained well of problems. I'm seeing how other clients are treated, patiently and carefully services are provided. You have to visit to see what I am talking about. I rarely leave a comment but I cannot be quite for this auto shop.
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August 2021 by Brenda G.
I have been coming here for the past 3 years. And they never disappoint. They have fixed my radiator, thermostat and done 2 smog checks. I highly recommend them.
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April 2021 by Diego M.
Called for an estimate on a rack and pinion and the guy says he couldn't give me one till he raised the vehicle in the air...asked him if he used alldata for labor rates and he said he doesn't use it because all cars are different, bull. If it's the same make and model, Labor rate is the same. You just use the post warranty labor rate from alldata. This is the reason people don't trust mechanics..can't make you own rates. manufacturers have labor rates that say how long it takes to do a job on every vehicle, why make your own? Lost my business before you even got it.
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December 2020 by David L.
This place is bull s*** the guy that runs the place doesn't keep his word and like beating around the bush don't trust the worker named David he's a lil old Asian guy that works there he likes doing bad jobs on oil changes he loses the bolts to your oil pan and just shoves any old bolt he finds to replace it and then blames you for not having the right one..... this place customer service sucks!!!! Even the own workers talk s*** about each other to the customers..... I would give it no stars if it was possible!!!
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October 2020 by Ron T.
Very honest mechanic and will be going here in the future after only coming to take advantage of their smog check special a while back. Highly recommend
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October 2020 by Jesse Anaya
Honest and trustworthy. Fernando is a mechanic who tells you and explains every step of the way. I would highly recommend this mechanic shop
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September 2020 by Valerie Z.
They don't do a good job They only charged me olmos $500 , But they lie to me .They never change a piece of my carAnd never change the oilThey only took a vantage because I'm a woman For me they are bad persons not to trust.