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February 2024 by Walter W.
I had a fantastic experience with a T-Mobile Expert who went above and beyond to help me reclaim my original phone number from Spectrum. Thanks to the incredible assistance of Michelle L., recommended by her store manager Carlos, my family was rescued from the issues we were facing with Spectrum declaring our phones as "incompatible" with their network. Michelle L., you are truly amazing and I am so grateful for everything you did for my T-Mobile account. Working with you was the best experience ever, as Carlos rightly mentioned, you are his best!
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February 2024 by Terolyn P.
Johathan Garcia was really helpful. I lost my phone and Jonathan helped me set up my replacement phone.
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February 2024 by Robert C.
great service. Carlos was beyond helpful. he advised me on the best plans for us and what will fit our needs and our pocket. that is the kind of service we need when we go to a store. :) many thanks Robert!!!
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December 2023 by Saul Sanchez
Bad costumer service
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November 2023 by Alejandra Saldana
Julio Ramirez went above and beyond provided great customer service. always with a smile. very patient and explains everything in detail. His customer service is GREAT. and will come back for julio help. highly recommend for a promotion.
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November 2023 by Fanny Castro
They were really helpful sinse we walk in Michelle was great in explaining everything and I came out happy and satisfied
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November 2023 by Elena Mendez
Jonathon was my Rep he was so helpful answer everything question he took his time explaining everything I didn’t understand! My experience was 10/10!!
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November 2023 by Sarah M.
New customer to T-Mobile and unfortunately the guy who took my order on the phone messed it up royally. It's been an ordeal to correct, but Victor went above and beyond when I visited this store to help me get my phone trade in process completed. I had four phones so there were a lot of steps but he was kind and patient and made sure everything was wrapped up before I left. Overall mellow vibe to the store, and I definitely would have come into store to make new phone purchase if I were to redo it!
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October 2023 by ADRIANA ALEMAN
Worse service ever, came in to ask some questions and out of 3 people working one was with a costumer the other 2 were staring at there phones. Never coming to this location again.
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October 2023 by Quindelyn Brown
I love Ms. Michelle, she is the best in your store she knows her Job best Wishes
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September 2023 by Kay B.
So my gf and I went to T-Mobile near our house to transfer her number and ask about my sister n law cracked screen. It looked pretty busy inside but no more than a minute in a young lady name Star came up to us and asked if we needed help. Because I was on the phone with my sister n law I asked about what to do for a cracked screen for Galaxy phone. Star said just call insurance and said let me write the number down for you. She stepped away to write the number down and returned to help again. We said we wanted to transfer my gf number and she said just call 6-1-1 they would be able to help with the transfer. I took a long shot and asked Star could she show me how to install a screen protector. Star was so nice she not only showed me step by step she made sure it was done properly. I offered to tip her for her help but she declined. So I'm writing this review to say STAR is a STAR and something so small as helping with a screen protector really made my day!!! Thank you Star keep shining!!!!
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September 2023 by Aaron G.
I was just in 1 min ago. This store sucks. They're customer service is awful. Jairo "helped" but had such a dry and impersonal approach. Definitely going to a different store or service provider.
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September 2023 by RBAJ AD
Jonathan Vasquez was a great help. Fix a problem that I've been having for months within seconds. Thank you so much
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September 2023 by Celina N.
Minus 5 stars. Waste of my time. Greeted by JAIRO the store supervisor. I needed my SIMS card to be activated. Immediately his misdemeanor was rude and giving me incorrect information. First he didn't even want to help me. Second he said my SIMS card didn't work! That I needed a new phone. Mind you I have the 12 pro. Lastly he wanted to keep the SIMS card, that according to him was defective. This young man needs customer service schooling. All T Mobile customers should be welcomed and helped with courtesy. He did all the opposite. I went to another T Mobile store and immediately. I was greeted respectfully and helped. My SIMS card was activated.
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July 2023 by Ramiro Briseno
At least this location’s is good, so make sure you get there before 8:00pm so they close earlier
