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July 2024 by Holly Miyashiro
Very dissatisfied with the service at this location. I was sold the wrong charger to our new phone, which we purchased at the same time. When I went to return it, the manager Alex (who had sold us the new phone and charger) would not accept it because of the way we’d opened the box and said, “next time don’t tear the box open” when I asked for the owners phone number he gave me a wrong phone number. Extremely unprofessional as he was talking on the phone, while transferring our old data to our new phone. The Metro in Pinole Valley use to have great customer service!
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July 2024 by Rob Jackson
Please don't go to this particular Metro store they Jacked me and my son phone up my son was trying to change a iPhone replacement of a old phone they messed both phones up now my phone nor his does not work bad customer service. The guy told us to wait two hours and the phones will work nothing this been going on since yesterday. And on top of that's we asked for a manager his response he's not here on top of him messing both phones so we will be going back on tomorrow for some answers
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May 2024 by NewKids 510
Glad to be able to walk in and pay my bill here.
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November 2023 by Tara Camara
Helpful young man helped me and gave me a great deal!
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July 2023 by James Ramos
quality
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May 2023 by Audrey M.
The young girl at the front desk appeared to be training another. Her attitude was horrible. She was extremely rude and refused to give me a break down on the price for a new sims card and to activate my phone. Her attitude was totally unacceptable. She should be reprimanded. I will never refer anyone to that store. I was kind to her the entire time. I am elderly and could not hear what she was saying. I informed her that I had tinnitus and I could not hear her over the music. She said, the music isn't loud and became more rude never giving me a receipt with the break down of my purchase. I did't ask her again. I knew I could contact my credit card company. Being retired law enforcement I felt sorry for persons of color coming into this store. She was extremely provoking and I knew it would be a problem for someone who will not accept her rude behavior.
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April 2023 by J Wong
Wednesday April 5th 5 o clock Hispanic lady was very rude.. came in for a screen protector... She said she didn't have any in stock and ignored me after.. being that I have an old phone and my screen protector is not in stock she didn't even try to up-sell me or upgrade. Then I tried to find something similar and she's getting upset because I'm looking around. just know we don't have it in stock go to best buy... Sorry but that's not good enough.. I pay my bill every month.. she should have a much friendlier attitude
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February 2023 by oakland wireless
great customer service and they are very fast
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January 2023 by Matthew Martello
This place has truly been the best customer service I can ever recall with the nicest people and their solutions to all my phone related problems !
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January 2023 by PINOLE PACKING AND POSTAGE
Great customer service
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December 2022 by Mike Mailangi
Shout out 2 Joann for helping me. She was fast and reliable.
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August 2022 by Charles Whitcomb
Yolanda was great. I settled on a phone I liked, she began ringing me up when she notice that the price on the phone wasn’t the price in the pos. Not skipping a beat see made a call to her boss and got it taken care of. Great service.
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August 2022 by Mario Cortez
Great service! Very helpful and kind people. They make you laugh and feel comfortable!
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May 2022 by Jemstudios Jemstudios
I’m calling the store no answer. The phone doesn’t even ring very unprofessional horrible location. Employees don’t seem to care about customers. Do not waste your time going there !
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April 2022 by Sandy Smalley
I just called the store repeatedly.Only to get a cell phone that answered and says they have not paid the bill. It's MetroPCSAnd they have not paid their own bill. Wow. I just received an apology from the owner for being unprofessional. I phoned the store again and still the problem is the same. If you were sorry you would have corrected it. And if you were professional you would have done it before you apologized. Good luck to you you're going to need it.
