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January 2025 by Delena Britnell
We had a great experience working with Sandy for our big move to New Zealand. Sandy made sure all the paperwork and vet appointment's were done correctly, giving tips along the way. I was so worried about putting our older dog through the tedious process and travel, but she did very well! After 10 days of quarantine she is happy to be in her new home! Thanks Jet Pets!
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December 2024 by Jacqueline Herrera
best ever!
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November 2024 by Kristy Johnsson
I did most of the import process to bring my dog to Australia myself, but hired Jet Pets at the end. Sandy was a true lifesaver, particularly when I dropped the ball with a critical test required to import my dog to Australia. She was kind, patient, and did everything she could to help get us through all the hurdles and did an amazing job.
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October 2024 by Sarah Short
Sandy and the team were wonderful in helping relocate our dog from the US to New Zealand. I’d highly recommend them!
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August 2023 by Email Account
Sandy has been the most conscientious understanding supportive partner in finalizing the last leg of our Apex Winters Wind pup to Australia from LAX, stepping in when I couldn’t be there. If you’re a micromanaging control freak with concerns that no one will take care of things like you would and looking for a company that doesn’t feel like a business then Sandy from Jet Pets should be your first and last stop.Cannot speak more highly of their ability to take care of things and find solutions and their accommodation of individual circumstances. Their costs were fair and competitive and worth it.
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August 2023 by Kasey Kiesewetter
Sandy and the JetPets team did a wonderful job helping us get our two cats from Miami to New Zealand. They worked with both myself and my family (who were taking care of our cats while we settled into NZ) and kept everyone informed. They did an such amazing job when we ran into issues (including domestic airlines refusing to accept the cats on their flight to LA, which JetPets quickly reached out to address our issue and immediately fixed with the airlines and dealing with NZ customs when we ran into problems with vaccine expiry dates). I highly recommend them and they quoted us a really reasonable price. Worth every penny and won't use anyone else in the future.
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June 2023 by Jaime Pena
I think is good School
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May 2023 by Victoria Masterfield
Thank you to Sandy and staff for ensuring a safe arrival of my cocker spaniel with paperwork perfect for quarantine in Australia. Highly recommend Jet Pets LA
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December 2022 by Richard Watts
We used Jet Pets to transport our dog from CT to New Zealand. Sandy provided a great set of instructions, time line, and guided us through the process. She carefully checked all the paperwork from our USDA vet, picking up quite a few paperwork issues very quickly so that we could deal with them. We appreciated seeing photos of him in their LA facility. Jet Pets have been very helpful and responsive, highly recommended!
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October 2022 by Angela Adrian
My experience with them was excellent. I always recommend them when I can.
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August 2022 by Bob Johnson
A fun place to go the people are so nice they help you load your horses and they treat your horses with real good care
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June 2022 by David Correa
This place clean for your pet's and the personal is Friendly
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June 2022 by Ted Diggins
Well organized, friendly service personnel.
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March 2022 by Michael D.
Run, do not walk, away from this company. They are simply horrible, incompetent, and not trustworthy at all. I sent my pup to Portugal and they charged me a lot of money to put my pup in a van and drop him off at Lufthansa. I paid for the crate. I brought the food and medicine for my pup. I handled all the USDA certificates. They put my pup in a cart at 8 AM for a 3 PM flight (airline rules they claimed) and my dog suffered a trauma that can not be ignored. They literally put him in a cart, taped his food and medicine to the top of the crate and transported him in a van to cargo. They did NOTHING else. They had no idea if anyone was going to give my pup the medicine and food. There was no customs work and no absolutely no warning that the customer would have to do their own customs work. Think about it! If DHL sent packages to Portugal and the recipient had to go to a DHL center, handle the customs and retrieve the package themselves, then DHL would NOT have a real business. That's Jet Pets. Their service is shite. They do not nothing, they don;t alert you to the impending chaso. They do not f****** care. My wife arrived at the Lisbon airport at 11 PM thinking she was picking up our pup. Instead, she found herself at the back of a very long line at customs with absolutely no directions or instructions on how to deal with this. Jet Pets just abandoned us. Portugal is heavily bureaucratic and they kept sending her from cargo area to the customs area at the airport and then back. These places are miles apart. She did this at least twice. My wife was at the airport for five hours. She waited until after 3 AM to retrieve our dog. She got home at 5 AM, completely and utterly stressed. She paid a customs fee (negligible) but also paid a car service 5 hours extra to sit and wait with her. And for FWIW, I spent five hours on the computer and my cell phone vainly trying to help. All because Jet Pets didn't think to have a customs broker handle this. Nor do they tell us which would have been a deal-breaker with me. What they do say is call Lufthansa Cargo which suggests everything is all covered when it fact Jet Pets wants Lufthansa to deliver the bad news about the customs. What they do is bad for the client and worse for the poor animals. Jet Pets incompetence extended my dog's crate time by five or six hours minimum. We calculate our pup was in the crate for 36 hours. My wife and I honestly expected the worst because he is 10 years old and not a small boy. Their service should NOT be sending an animal out and then expecting the client to fend for themselves. They send a customer out knowing what is in store for them with absolutely no warning. They don't f****** care. What happened to my wife and my poor pup was inexcusable. Seriously, save yourselves anxiety and grief. Run--do not walk--away from Jet Pets. They suck!
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January 2022 by Chrissie P.
I emailed Jet Pets to inquire about domestic travel for my small dog and didn't realize that Jet Pets only handles international shipments of small pets. Sandy went above and beyond to respond to my request and provide recommendations, look into specific flight options, airports to fly into as well as provide the specific contact info. Furthermore, Sandy shared an option for flight booking and a service that can help transport my dog from the airport. I am SO impressed from my communications with Jet Pets and with Sandy, if I were able to use them for the transport of my dog, given my experience thus far, I definitely would! Highly recommend them!!! Thanks so much. :)
