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March 2024 by Terra A.
This location gives U-Haul a good name. Well-managed, friendly and knowledgable staff. They go out of their way to answer any questions they can. Equipment is decent and Toby Anders, the manager there runs a great shop. Recommend.
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October 2023 by CM C.
I had a quick turn around van rental and Toby was awesome. He had me in and out in a hurry, without making me feel rushed. He answered my questions about supplies, walked around the van with me, pointing out the newness of it. He clearly takes pride in what he does and is good at it. Thank you, Toby!
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October 2023 by Tracie Salton
They rent trucks with 1/8 tank of gas and ask you to put gas in the rental for supposed credit. They enter false mileage driven when the truck is returned. Make sure you document everything with pictures so you don’t get overcharged. And be prepared to wait at the counter. Employees are no where to be found. Completely unprofessional!
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September 2023 by David “Keith” Howard
The 26 ft local truck (with 183k+ miles) needs some TLC. It shakes badly on the highway and the headlights are barely seen. Also the truck was provided to me only with 5/16 of a tank of gas which is unacceptable.
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September 2023 by Sarah Severson
After having time suddenly move to another state I went to uhual on Poway road and Mary and Sam were both so amazing and compassionate and empathic to what I was going through and went above and beyond to take care of me. I recommend them to anyone needing to move anything
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July 2023 by B B
Thank you! Awesome service. Easy scheduling, pickup, and return. After hours return especially helpful.
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March 2023 by Kev Coleman
In and out no fuss, very professional older gentlemen working both times we rented a truck.
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November 2022 by James Falter
Tovy is awesome! More than helpful, he jumps in and solves issues. He made our truck rental a delightful experience.
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October 2022 by Paul M
Toby is absolute best customer service & support representative I’ve ever worked with! He’s Extremely good at his job, very nice & funny, and will help make the entire process quick and painless!! U-haul if you’re reading this, you need to take care of this guy extra, he’s worth more than whatever you’re paying him!I don’t have much experience with other storage facilities but this one definitely is not bad by any means. The Location is convenient, and part of it is air conditioned (somewhat).If you’re in a stressful moving situation, make sure to ask for Toby, he will make it so much easier on you! And also cheer ya up with funny jokes at the right time.Thank you Toby!
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September 2022 by Troy Nichols
Ok, not gonna lie. I was nervous going the whole "U-Haul" route. But, I gotta say I was pleasantly surprised. From reserving the trailer over the phone, to picking up (took 5 mins tops), to the actual 5x10 trailer being rock-solid 10 hours across the 100 degree desert floor (little thing even had FOUR NEW tires on it), to dropping it back off (2 minutes tops), this was actually a really pleasant experience. Three thumbs up from me.
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August 2022 by Paulluc Montbleau
Toby is absolute best customer service & support representative I’ve ever worked with! He’s Extremely good at his job, very nice & funny, and will help make the entire process quick and painless!! U-haul if you’re reading this, you need to take care of this guy extra, he’s worth more than whatever you’re paying him!I don’t have much experience with other storage facilities but this one definitely is not bad by any means. The Location is convenient, and part of it is air conditioned (somewhat).If you’re in a stressful moving situation, make sure to ask for Toby, he will make it so much easier on you! And also cheer ya up with funny jokes at the right time.Thank you Toby!
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August 2022 by Bob Masters
My second rental here and not the last. Made my reservation Wednesday for a Friday pickup, and the truck was ready when I arrived. No issues with the truck and the AC worked GREAT! (Always a concern on a really hot day) We only needed it for a few hours and the drop-off was as fast and easy as the pickup. We'll be back in November for our next rental.
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August 2022 by MP S
Awesome service from this U-Haul dealer. Special thanks to Gabriel who was especially helpful. Everything went smoothly and we were done in half a day. Picked up and returns were very easy.
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June 2022 by Laura Jo
Manager Jose is the worst. Ive moved several times and never experienced such poor customer service. Would rent anywhere else.
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March 2022 by Tracy Morton
Landon was extremely helpful when he filled our rv LP tank in or 32 for rv. He moved several u-haul trucks out of the way for us to turn around to make our way back out!! Landon is customer service supreme!!
