-
February 2024 by Rebecca M.
I had the best experience at this U-Haul location. I had an appointment for a trailer hitch installation and check-in was so easy. My car was done in just a few hours. Corry did an amazing job of installing my hitch and took the time to instruct me on how to use it. He was so friendly and helpful, which I really appreciated. Amado checked me in and he was very helpful and friendly too! I highly recommend this business.
-
February 2024 by Therena Lee
They should remove the propane sign. This is the second time I’ve gone to fill up my propane, ran the bell and sat there for over 30 mins waiting for some one to even acknowledge that I’m there. Terrible customer service. Save yourself the time and hit up your neighborhood gas station.
-
January 2024 by Sharon Ryff
Very disappointed!! I was charged way too much just to use the truck for a few hours to pick up 2 pieces of furniture at 2 different locations driving locally. In making the reservation the person was very vague in explaining the cost and process on what to expect when picking up the rental truck at this U-Haul. It was very frustrating for me they won’t let you use a prepaid gift card unless there is $100 to pay to drive the vehicle off the lot. But, yet they let you use a debit card to pay $48 to drive it off the lot. I had very limited cash on me just to pay for the furniture I was picking up. So, I had to drive to the bank deposit some money into my account drive back to the U-Haul place to use my debit card to pay the $48 to drive it off the lot. Then when returning the rental I put in $20 of gas to fill back to the level it was, come to find out they charge you .79 per mile you drive so, I drove 52 miles and was charged $41.06 plus the $19.95 rental fee, $48 to drive off the lot, and $20 to replenish the gas. TO MUCH MONEY!! For the little time I had the rental. I should be reimbursed the $41.06 for the miles drove because, I filled it up before I returned it. I have never heard of paying .79 per miles for wear and tear. Very unhappy!!
-
January 2024 by Kat Clarke
It was easy and fast to reserve my truck and supplies as well as to pick it all up the day of our move. Great guys checking in and checking out the truck. What scared me was the truck...it had 77K miles on it and it shook and rattled to the point I had car sickness from the motion. Out of 9 moves over the past 20 years, this is was a first.
-
January 2024 by Tony Shannon
The experience was awesome. Amanda was very professional and accommodating..
-
January 2024 by Tara Rooks
Great customer service!
-
January 2024 by Diane R.
I just used yelp to find a propane refill. I just drove up and if was paying with a card I could pay at the refill station. I was second in line today and was on my way within 10 minutes. If you pay cash then you must pay inside the office. It was very easy and I was happy to have this quick refill. Today the price was $3.99 a gallon so I paid $17.
-
December 2023 by Larry Hicks
Armando was fantastic! So helpful and knowledgeable. He made my day and my experience so enjoyable.
-
November 2023 by Ricardo Allen
As part of my reservation I added a furniture dolly to rent, at the location I was told they don't have for rent but that I need to buy one.
-
November 2023 by Sean D.
My expectations of a Uhaul store is always low so this review is purely because of the waste of time I just experienced. Find a different location. You will be completely disappointed at this location. They might have employees that care but never the shift I show up to. My guess is they will blame Covid and that nobody wants to work anymore. That may be the case so don't waste your time calling or coming to this location. The private locations are better in my opinion.
-
September 2023 by Diane Lawton
everything went smooth and as planned. Easy pick up and drop off. Rented a 26ft truck and actually got decent gas mileage for the size. Ran well, AC was great (it was 100 plus degrees out). Overall, a pleasant experience.
-
September 2023 by Annie Domingos
Went there to get my propane tank filled. Got there at 6:40pm, they close at 7pm, the worker with the pink hair told me they “closed the propane”. I’ve been there several times just before closing and no one ever told me that before- this worker is obviously lazy and the company lost the money I was going to spend there
-
July 2023 by Granada MC
Excellent service. Easy to order online and use the app. Great in-person pick up and return.
-
July 2023 by Mark Lonczak
My Uhaul experience was awesome! The truck had a mechanical failure that caused me a few hours of delay. Amado, the manager of the Uhaul location on Pyrites Way in Rancho Cordova resolved the issue beyond my expectations! I will be renting from this same location in the future.Mark
-
July 2023 by Marcus T.
Showed up at 7:40PM to collect some large moving boxes with posted business hours closing at 8:00PM. Doors were locked by 7:40 and the "Open" light had been dimmed. If you are not open or are under staffed and cannot fulfill your business hours of operations just change the hours! Lifetime U-Haul customer and won't be using this location ever again.
