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March 2024 by Alberto L.
Be warned that if you buy a car battery at O'Reilly's (or prolly any where else) - once you plug that battery in - you can't return it !! My old battery that was replaced last night was not the problem because the new battery I purchase wasn't able to start the car AFTER I got a helping car push to engage the clutch to start it up after I purchased it last night. I was told to go back the next day and grab the old but still functioning battery and do an exchange. So I went back to get my old battery back and do a return and was told that once the new battery is plugged in - they can't do a return Now I'm down $220 Been going to this store for well over 10 years or more ..... They just lost a Customer and I'll take my business somewhere else.
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February 2024 by M C
Two guys working there sitting on the counter with no customers inside. Wouldn’t run a code check on a vehicle because 1: it’s raining, and 2: there’s no one available to help with that right now. While both are sitting on the counter doing nothing. Try Autozone nearby instead.
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February 2024 by V. V. Steele
Left my headlights on & my battery needed a jump. The customer service was great, they brought out a jumper box & jumped my battery. Very grateful for the help.All of the other times that I have been to this location, the employees have been very helpful & friendly.
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January 2024 by Rosemary Ruiz
They always have what we need, for our Kia Sorento 2015 AWD 6banger
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November 2023 by Tyrell Brown
Easy going and the employees make you feel good not like photo zone ha ha ha anyway customer service is great everytime
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November 2023 by Lynn Dragoman
If you really need a part bad go to Oreillys if you can wait a few days order it online
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October 2023 by M M
They always have engine oil to sell you but seems more times than not the oil recycling container is full. It’s Saturday morning when people who change their own are going to need it and it’s FULL. I try to bring my business here but seems Autozone is a better choice and close by.
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October 2023 by Andrew Terrazas
An excellent place to have the worst experience you have ever had in an auto parts store. Where an arbitrary visit may see you treated with little-to-no respect, forced to wait through not just ONE 10-minute period of awkwardness (while four or more employees' loaf about appearing confused as one lone customer is helped), but possibly ANOTHER *even longer* wait afterwards, just after you manage to finish the entirety of your request to the associate behind the desk, who was so visibly frustrated at you mentioning the need for two separate items that they rushed about the store to find them before you could mention the third *other* thing you came in for.While every single professional service experience you have ever had ended along the lines of, "Is there anything else I can help you with?" don't confuse yourself about being treated with dignity here. Should you be lucky enough, your cherished associate may actually just tell the next customer to come up to them immediately after walking back to the isles with you for your final part, leaving you to wait behind the half dozen others now ahead of you, lest you basically tell them to **** off and cut behind the customer who used to be behind you. A five-minute visit, stretched out to the length of a full sit-down meal. For what? Never again at this branch and questioning my choice for any O'Reilly's going forward.
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August 2023 by Christopher D.
You deserve a - star. They have once again, special ordered another part and given me the wrong part. Never again. Never again.
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July 2023 by Sahar Sina
Wonderful customer service, a guy named Alex who works at the front provided me with exceptional customer service, he was so friendly, polite, professional, and went above and beyond. He checked my battery for me and checked some other things to make sure my car is running smoothly. The level of service i received here is by far much better than Autozone down the street in Rohnert Park. I will be coming here for all my future needs. Thank you!They are a wonderful team overall, they really do care about their customers and go the extra mile to make their customers feel valued. An older man i cant remember his name but i think it started with a J like James or something like that provided me with wonderful service
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July 2023 by Roy German
Great service, I was looking for a floor jack and the person helping me was great good attitude, and very helpful. ?
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April 2023 by Ben Schneider
I usually call ahead to make sure they have what parts I need, and usually they always do. The clerks are always helpful, and I'm usually in and out pretty quick.
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April 2023 by Mel Bowers
Great personal service. Good product selection with prices that won't break the bank:)
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April 2023 by francisco glez
Horrible customer service, there is a guy that as soon as you enter the store, his face will be like ??? and will say I don't have it, even when their website says they do, avoid this location
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March 2023 by Ari Y.
Walked in at 8:20 asking to get some help checking the status of my battery as it had just needed a jumpstart earlier in the evening. Spoke with a nice staff member who was open to checking the battery as soon as he was available and spoke considering the chance of electrical issues. I bought an emergency fuse kit and went back outside to my car for a minute, upon re entering, a middle aged white male with stubble questioned me while waiting for the former staff member. As both I and the staff member tried to explain what I was there for, he stated abruptly that it would not be possible for the battery check to occur citing that, "there are only two of us", standing in a store with about 5 employees and one customer finishing up with the staff member I was waiting for. Horrible management and weird dynamics, do not expect help in a pinch.
