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February 2024 by K King
I'm not going to this store. They're empty, but they won't let me drop my package. He is not nice to accept my packages. wasting my time
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February 2024 by Grace Kim
This is the best shipping place in the area. Their customer service is the best. They have great staff who work very efficiently. The wait time is always minimal. I highly recommend this store.
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January 2024 by Laura M.
Fast curtious service always
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December 2023 by Nick Hung
Super helpful - they are always super friendly and always willing to helpShout out to William - who always is friendly and professionalHe helped me figure out an amazon return and got me set upThanks to you and your whole team!
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November 2023 by Michelle Yu
Kind and polite service compared to other UPS stores I’ve been too! Usually do drop offs and they’re always helpful. The person helping me today was extremely helpful which I appreciated!
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October 2023 by Sofia R Moreno
Super helpful workers with fast customer service! My Amazon returns were easy without hassle. Also much less expensive printing at this location than at other UPS stores (I printed 6 pages for $0.99)
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August 2023 by lin gary
Seth and Daniel are the real ones, there’s also this very tall guy but I forgot to ask for his name, they the MVPs. They actually cared and served with very good communications, which made my day.
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June 2023 by Bob J.
Quick and easy to work with! I walked in and the manager was busy with a customer and the other person asked if he could help me. I said yes and he finished packing a package from me that he sent out for me. I was there less than 3 minutes!!
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June 2023 by T Kao
The store is located in a convenient location with long business hours. We often drop off our Amazon returns at the facility. A recent experience on the delay of a Next Day Air shipment which UPS customer service was not able to resolve. Reported the matter to the store. The store manager/owner followed up on the day of delivery and informed he is in the process of filing the claim for a service refund. Despite the disappointment of the shipment delay. Appreciate the owner’s initiative to follow up and take care of the customer.
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April 2023 by Steven Young
Dont use this store. I dropped off many packages frequently and they are almost always rude. Back in Dec I have a lot of packages not scanned in due to its after 6:45pm one day and the Asian guy was there and said their computers are shut off. The Asian guy says he can accept the packages but can't give me a receipt. I said ok not thinking twice since its UPS. After that, these packages (over 10 pcs) never showed up in tracking as if UPS never received it. These packages were lost forever, and I think I know why. I had to refund a lot of angry customers, and this is completely unacceptable and unprofessional. Want more? I went to UPS a few weeks after this incident to drop off a few packages before 6:30pm so they have to scan in the packages in front of me. This Asian guy accidently dropped a package and never picks it up from the floor and this was before he scanned it. His fellow employee saw it and I saw it as well since he proceeds to scan other boxes without picking it up from the floor. Again, that package was unscanned when it got knocked to the floor (on purpose I think). We both looked at him, and I leaned over the counter and said the package is right there, aren't you going to pick it up? This Asian guy finally picked it up and scanned it. I firmly believe he was going to "keep" the package again since it wasn't scanned. Just unbelievable UPS store and unbelievable experience. Don't use this UPS. Period.
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April 2023 by Nasser Hamideh
We had a great experience at this location. Fast and great service Ian took care of us. We are looking forward to coming back for all our shipping needs
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December 2022 by Maggie Pan
An Asian employee today .His attitude is cold, it feels like others owe them money. I don't know where the confidence comes from?
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December 2022 by pakarat promyu
On 11/23/2022, I had to scan my important documents ant this UPS store after done scanning I requested him to delete my files that he kept on his usb. But he didn’t delete it, he said only his manager can delete. So I told him that I would wait for his manager outside, after 5 minutes I was back inside and told him that he had to destroy and delete all customer’s data because of securing data. He said he deleted them already. How I could believe him that he said the truth because I didn’t see his manager back in the store and he didn’t delete my documents in front of me. Beware this store!
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December 2022 by Lauren L.
This is my go-to UPS store when I need to drop off packages. I've also gotten documents printed here. Service is quick and efficient! Parking kinda sucks because it shares the lot with a bunch of other businesses and a 168 market.
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November 2022 by Joanna He
Every body had the same experience with the Asian guy. Very rude! Not professional at all. The owner should read the reviews.
