-
February 2024 by Dana F.
I had a disappointing experience at the Reno, Nevada store. I went in to buy some sake, and while at the cashier, who happened to be a large, tattoo-covered man, I inquired about ongoing deals. It turned out I needed to check the app for those, which I didn't realize at the moment. Instead of politely informing me, the cashier bluntly said I should have downloaded the app beforehand because it took too long. This not only embarrassed me in front of other customers but also soured the enjoyable shopping experience I was having. The cashier's lack of awareness and his response negatively impacted my perception of the store. I felt the customer service was extremely disappointing, and it makes me reconsider coming back to this particular store. Such comments from a cashier reflect poorly on the company, and I'll be sure to address this issue with the manager during my next visit. very disappointing from a store that is supposed to be known for its customer service. I give this store 1 star because of this interaction.
-
February 2024 by Greg G.
The staff are friendly and knowledgeable about the bottles they have sampled, but it's advisable to take their recommendations with a grain of salt as they can't guarantee you will like the flavor. The craft beer in the fridge is fresh and new. However, anything on the shelves that are outside the refrigerator that is craft beer is likely too old and should not be purchased. Sours, Tripels, Stouts, Lagers, and Pilsners should be fine if they are 6 months old, but do not buy an IPA older than 6 months old, as the can could explode, as mine did today all over my kitchen. Tip: You can purchase individual cans from a 4-pack if you only want one. The parking lot is a good size for the store.
-
February 2024 by Ash Delgado
Went in for 4 bottles of patron silver. The employee on the floor said it's one bottle per person but I can put in an order online and pick up more than one later that day which is completely dumb. Purchased my one bottle drove down the street to bevmo and picked up 3 more bottles same price with no problems. Bevmo even had better customers service they actually greeted me when I walked in. Only positive thing I can say is it was clean inside and the cashier shana was the only friendly employee.
-
February 2024 by Rachel Ellis
This store is great!I always enjoy shopping at total wine because of their vast variety of options.The staff was wonderful. Especially a lovely lady by the name of Jenny in the wine tasting area.She let us sample 3 different types of wine. She was super informative, gave great recommendations and was just a treat to be around :)Thanks for the great experience! We will definitely be back!!!! :)
-
February 2024 by GB Mee (AvaZsMama)
I have been coming here since it opened and it's still very well maintained, love the layout and they have the best prices.
-
February 2024 by Gregory Woods (Greg)
Very slow at check out.
-
February 2024 by Daniel Cascaddan
It’s okay. Nothing great except for the selection, and yet they never have specific things I look for. The selection is great, when I don’t know what I want, but it seems they are often out of anything specific that I am looking for.
-
February 2024 by havocx 25
The place is always clean and have many options at different price points
-
January 2024 by Lance Haines
Great selection of everything you want/need. They even have a walk in humidor for cigar tobacco fans.
-
January 2024 by Anissa R.
I love Total Wine & More! This place is literally heaven to me! Even if I'm not buying anything, I could walk around Total Wine all day! They have every alcohol you could ever want, even some of my favorites and hard to find drinks! Pro tip: Need a drink cold asap? They have a super fast, in-store drink cooler that can make your bottles ice cold in under 10 minutes! Pop a bottle in, take a peruse around the store, and BOOM! Cold drank!
-
January 2024 by Marialuisa Garza
Helpful employees l.
-
January 2024 by Emmanuel OFRASIO
Easy layout and friendly staff
-
January 2024 by Catrina Burgess (Jazzy)
They have deals every day and they are not expensive very fast and friendly people
-
January 2024 by Davonnte916
I love the prices way cheaper than bevmo or anywhere else
-
January 2024 by Natalya Kolosova
I went in today to buy some tequila that I've been eyeing for some time, Honestly, mainly for the "hype" of it.. after reading reviews it was really a 50/50... while i was standing trying to google more, Jim, a very kind man came and asked me if there is anything he can help me with.. now after i told him what i was there for, he gave me some valuable input and also taught me about the types of tequila and process and so much more.. jim has 30 + years of experience in the field with specializing in tequila and wine.. he was so informative, so warm and kind, and definitely helped me see which options would be best based off my own personal preference and he did not disappoint.. i was glad he was able to help me understand more and help me in my choices! Also Gave great recommendations for the next time.. thank you Jim! You are so appreciated! I also want to add, the store is extremely clean, and it was a great environment along with wine tasting available at the time i was there but best to double check the days.. love this location. Definitely recommend.Total wine and more has so much amazing selections when it comes to wine. I prefer it here than bevmo both price and variety wise. Their variety is pretty big so def suggest it here.