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August 2022 by Stephanie L Gonzalez -Clauson (Stepherz,Pherz,)
I went in there looking for a fifth wheel hitch and I had no idea what I was actually getting I walked in there blind and thank God they were honest and they helped me and I just decided to get a tow truck it was a lot cheaper but prior to that I had rented a truck to tow another vehicle and very friendly staff very clean environment very knowledgeable they know their business to know what they're doing I'll definitely come back here
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March 2022 by Mack Trim
Polite and convenient
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February 2022 by Erin J.
I rented a van and called to confirm the time and place I needed to pick it up, 9:00am in Sacramento, for four hours. Out moving time frame was VERY tight. I arrived at the location to find it closed and locked with no way to access the van. I tried to use the online check-in to see if there was a gate code but the process needed "extra verification" and required a passport, proof of residence, reference from a former rental service, or reference from your employer. On top of everything, I tried repeatedly to call customer service which had wait times of over two hours. I opted to have them call me back, which they did. The calls wouldn't connect and I have not been contacted again despite using different methods of contact (email, their online chat service, and social media). I had to call around to every local Lowes, Home Depots, and rental services and was fortunate to find a van elsewhere. If you need reliable service with (something approaching) adequate customer service, U-Haul is NOT your best option.
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November 2021 by Mohammad H. Hassanzadeh
The gentleman at front desk was super awesome and welcoming. The lady was very rude though. They had at least 15 trucks standby on Saturday morning and she said they don't have any available because I didnt make a reservation online. Went to their website and they had a bunch available to choose. I decided not to do it online. Went to Arden branch and got the vehicle on spot. Very welcoming young lady helped me get what I wanted. Later the day received a text from the first branch that they offer me a bigger truck with the same price as small if I go back. I was done by that time.
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November 2021 by Stephanie L Clauson
I went in there looking for a fifth wheel hitch and I had no idea what I was actually getting I walked in there blind and thank God they were honest and they helped me and I just decided to get a tow truck it was a lot cheaper but prior to that I had rented a truck to tow another vehicle and very friendly staff very clean environment very knowledgeable they know their business to know what they're doing I'll definitely come back here
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October 2021 by Mike Heple
Good price on Propane refills.
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October 2021 by Mark Patterson
Easy in and out. They were fair.
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October 2021 by Roland Sapigao
Great place ? Hitch put on my truck ☺️
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October 2021 by Michael Armstrong
Would have been a five but employees seamed a bit uninthused.
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September 2021 by Meri Zamora
The women that work there are exceptional, I received great service, from the moment I arrived to the day I returned the rental!
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September 2021 by Troy Mergel
They a great at getting you in and out as fast as possible. I go there all the time
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August 2021 by Paige Nishihira
Could not recommend this place less. In the thick of moving to Southern California and they cancelled our reservation the night before the move, and in consolation had me drive an hour (one way) to get a different size truck. Furthermore, they only gave us 50 dollars back which does not even cover the added miles for the two hour drive out of the way in the middle of a move. I would do anything to never use a uhaul again specifically this location because of the horrible costumer service.
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May 2021 by Anasuya G.
Service was terrible. I was in the store 5/11 around 6:00. It was my perception that asking help from Marian was an inconvenience, she never even tried to help me. The young lady that was working with her was no better. After I paid for my items she got up and left to do something else no thank you or were done. I'll go some place else next time.
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July 2020 by Julie Wilcox
Easy pick up using online check in. Pleasant clerks and were very helpful.
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July 2020 by Jess Harling
El camino store doesn't clean there trucks they just kind of rub the dirt around. The fuel was a quarter tank low but then i look up and the front tire has twenty pounds of air.. then I was told by the yard gal that suppose to clean the truck maybe you shouldn't rent it herenwas ask what was wrong i told her she