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January 2024 by Ivy Greene
Shawn and Paolo made the reservation process easy. Shawn was thorough, thoughtful, and made sure we had everything we needed and understood the details of the facility.
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December 2023 by Raul Roman (Roman)
Very pleasant experience from when I walked in to them explaining how the lock works..3-10 times ?. Great friendly staff.
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December 2023 by Rick T.
I've been renting at this location for about 3 years and had no complaints about my storage unit or the service. Unfortunately, my unit was one of several that was broken into recently and most, if not, all of my belongings were stolen. The assistant manager, Shawn, has been amazing throughout the whole investigation process and has been doing her best to get this case resolved with SDPD. She seems to know what she's doing based on the amount of evidence she collected and submitted to the investigator. I also appreciate that she would allow me to move to another unit so I could feel more secure about storing my things there (at least what's left of it). Shawn has been very sympathetic with the major loss from this incident. This hasn't scared me off from renting there, but my advice would be the following. First, If possible, keep your most cherished items with you and never in storage. Second, take pictures of all your items and make sure the workers there know what you have before it ever gets broken into (heaven forbid). Third, do your best to keep all your receipts so you have documentation to show management once you submit your insurance claim. And lastly, make sure you have some kind of private homeowners insurance on it since the A1 version only covers up to $2,500 max. I will update this review depending on the outcome of both the criminal investigation and the adjudication of my insurance claim.
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November 2023 by Christine Lee
filling out the online forms and then going in person to get my space was pretty easy and quick. The customer service rep onsite was really friendly and thorough
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November 2023 by Shauna M.
It is Friday after Thanksgiving's Bing and I am ready to decorate for Christmas. Came to my unit looking forward to picking up my stuff. The lights in the hallway where my unit is located didn't come on leaving g me to try to navigate a very dark hallway. I tried using my phone flashlight but it was too dangerous trying to hold the phone e in one hand while trying to maneuver things around to get to my Christmas boxes. At one point I ran into the cart. I called and was told someone else had complained and hopefully the problem will be fixed by Monday because "they" don't work on weekends. Hello? Friday night May be questionably considered the weekend but Friday day? And I work M-F which means O have to wait until next weekend to get my Christmas stuff to decorate. At least the box I could reach has my Christmas wreath, cards and a small tree. It f nothing else I have those. Not having lights is a safety issue which should be address right away. The two stars are because someone answered the phone.
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October 2023 by Nate gibson
Front desk was amazing, came in Thursday morning when you guys opened. I forget the ladies name but she was sitting on the left hand side of the desk as you walk in. Very clear instructions, was able to get me an awesome unit close to the stairs. Very accommodating!
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October 2023 by Kylie Jones
Hi! A lovely lady Shawn helped us out when we needed a storage unit same day. Toured us around, explained everything in great detail, and was so sweet. I recommend coming here and seeing Shawn! The facility is great and cute decor for Halloween haha. Good first month deal too!Recommend seeing Shawn for your questions and concerns on what you need :)
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October 2023 by Amy de Leon
Shawn goes above and beyond to help you find the best storage unit for your needs. She’s patient, knowledgeable and always has a smile. Great experience every time! Paulo was also awesome; didn’t mind me calling a few times to ask questions.
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October 2023 by Ceyda B.
We used one of their storage for a couple of months. It's easy to get in and out. We went there at different times and days, yet it was always clean. Location wise was great, too. Center or everything, easy access from the freeway.The only downside for me is the height of the storage. We had a hard time putting in and out our couch. Our couch is an average size, yet it was hard to make the turns.
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September 2023 by Isabel Mora
We have been with this location for at least a year now and we always have a great experience.Shawn has been the one to help us the majority of the time and she always has the greatest customer service over the phone and in person.This week she helped support us as we transitioned into a new unit and made the process easy and pleasant! Thank you for all that you do to make sure your customers are happy!
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September 2023 by Kathy Crosthwait
We love A1 storage. We have used them for the last two summers to store our students belongings as they head home for the summer from college. They are easy to work with and always friendly and kind. We will continue to utilize this storage as long as our kids are in San Diego for college.
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September 2023 by Vernon Forbes
Clean, safe, easy access, reasonably priced.First choice should always be to downsize. This is a nice second option.
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August 2023 by Karina V
This storage place is the cleanest one yet. And the staff are nice especially Shawn!! Omg!! I was having a bad day I felt like I was gonna fall apart, but her kindness and bubbly attitude made me feel good and forget why I was feeling like down. Shawn helped get rid of one of my problems, she explains everything ,and how everything works perfectly!! Me and my husband left that place feel so happy. I will recommend this storage place to everyone especially so they can meet Shawn and the nicest staff.
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August 2023 by Nancy “Ms. Nancy” Earle-Davis
First Rate Service From The Beginning To The End…I needed to move in a hurry. All I had was 4 days to ‘make it happen’. I am currently using another storage company in the new town that I moved to. So, I wanted to go with them. However, I decided to take a look at storage reviews . And, A-1 Storage was the winner.I went to one location (Mission Valley), and spoke with a wonderful representative by the name of Kristina. Although this location was completely full, Kristina was nice enough to recommend several other locations, which included the newly opened Poway property.So, I indicated that I would drive over there immediately. I didn’t mention anything else. But, within five minutes, I received a phone call from the Poway location! Alexis was more than wonderful. She found me the perfect unit for my needs. I now have an amazing unit, in a newly-built property. WINNER!Customer Service is often overlooked these days. More times than not, when I go to an establishment and make a purchase, I am lucky if someone greets me and offers help. I can assure you, that if you are looking for a storage company that cares your search is over.Thank you so much Kristina and Alexis!
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August 2023 by Candace Temme
Shawn was absolutely to work with! Thank you Shawn for making this process so seemless and taking care of us so well!