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July 2019 by Bella E.
Rude staff don't come here!!!! Chose somewhere else 100%, made a reservation and came to pick up a car and the store was closed. Called the person i had spoken to earlier and he was so rude and said that he is closed and i never made a reservation...horrible.
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June 2019 by Michael Brown
Get everything in writing or they will change the prices and screw you over
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March 2019 by Enzo C.
Terrible service, the attendant was one of the rudest person I have met at a car rental company. The car was filthy dirty and in terrible shape. When I let the attendant know that he could make an effort to be more courteous, he refused to give me the car and told me I would be charged for it. Later when I called an Uber to go to another rental, the same attendant cursed and flipped me off and tried to instigate a physical confrontation. I think all the negative reviews are no accidents. I tried contacting the headquaters but it appears that the attendant might be the owner. A complete psychopath.
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March 2019 by Paro K.
I rented a car from this company. Very nice and professional. The car was older model but they told me from the begging. For the price I have paid it was excellent.
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February 2019 by Emily Johansson
Terrible customer service
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December 2018 by Monique G.
DO NOT BOOK WITH ATWEST. I reserved a car back in September and received a confirmation bill with a number and price charged to my card. The business hours were listed as 9am-6pm on Saturday and my reservation was for 2pm. When I went to pick up my car after flying in from the airport without a car, the office was closed and listed as "reservations only." I called the number from my confirmation email and they said they had no reservations today. I gave him my confirmation and he said the car was never confirmed. They told me I could wait several hours for someone to come, but they had no one and no cars available. He had no pity and was short with me and told me it wasn't his fault that my reservation was never confirmed (despite the fact that it was). This is no way to treat clients and we have since taken our business elsewhere.
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December 2018 by Sabastian Longoria
Answer the phone extremely rude won't help with any problems and when I asked the person who said they would call me to give me a name incase they didnt call back they gave me a false first name and wouldn't give me a last name and got completely defensive and yelled it's his personal information and wouldn't give it to me and hung up
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November 2018 by علي صالØ
I didnt get refund
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September 2018 by Yessica Smiff
I have been attempting to contact Atwest Rent A Car about where my deposit refund check is at since July 26th 2018, via phone call (4 times) and email (9 times now, to ensure record of contact). I have received ONE half response, simply stating the amount they think my refund should be as well as telling me that they will take 10% if I want it mailed to a different address on file. The amount stated was way too little to be correct. I replied to the email asking for a copy of the invoice emailed to me because I believe they have over charged me. They checked out our car at almost 1,000 mile over what it really was, especially given their "free mileage policy", that's about a $230 "mistake" on their part luckily I caught. Took pictures of the odometer before and after returned. They claimed they would fix it. Due to their lack of responses, I am unable to see an invoice to see what exactly I'm being charged for. They are trying to charge me for more than I should be, and are impossible to get into contact with. The car was returned within the "free mileage" range, we did not exceed it. The car was returned in the same exact physical condition as we received it. We have multiple pictures to prove it. We received the car with a half tank, and returned it pretty much empty. The only charge we should have is $56. It is a 16 gallon tank of that year and model of car, their "policy" charges $7 for each gallon missing when returned. 8 gallons times $7/gallon is $56. Unfortunately, I have not received any contact from Atwest in attempting to show any interest to resolve this conflict. I am still trying to get my correct refund amount of $298.
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December 2017 by Deidre Q.
Buyer beware! I reserved a car here back in September and they gave my reservation away, leaving me stranded! I will never attempt to rent a car from this company again, regardless of the circumstances, and advise everyone I know to stay away!!!
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October 2017 by Camille Rouvet
I would put a 0 if I could. Worst experience ever! Please do not waste your time and money and go somewhere else. I got charged three times the amount I was supposed to pay and when I called the company to know what was going on, the guy got really super rude and hang up the phone on me. I tried to call him back but he has blocked all my calls so no way to contact him anymore. I tried then to call the company in LA, I explained them the situation, same thing, horrible and incompetent customer service! I have never ever seen such an horrible and unethical company. Please atwest, do the good for everyone, get out of business!
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March 2017 by Paul Zeylikman
Possibly the worst experience of my entire life. Period. Gave me a a Nissan "Seentra," not a Sentra but yes, you read right, a "Seentra." Car was horrendous. FINALLY, 3 weeks after returning the car, I got a charge of $255 on my card for a $6 unpaid toll. Tried disputing it with my CC and they said that the rental car company is unethical and unreasonable. I would have to take them to court. Absolute worst experience of my life.
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February 2017 by Matt Henning
Terrible experience!!!! My car broke down within 20 minutes of renting. After getting it back to the rental office I returned car and key but they had no other cars for me so I was out of luck. Two weeks later I called because I was told I wouldn't be charged for my two day rental. When I called the guy screamed at me, and explained how there are no refunds. At one point he asked me "what do you want from me" I said to get my money back I had the car less than 30 minutes this is crazy. DO NOT TENT FROM THESE PEOPLE. I am no working with the bank to get my money back.
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January 2017 by Miranda Dotson
My boyfriend and I were nervous to rent from them given a range of bad reviews, however we were pleasantly surprised at how nice of an experience we had with Atwest. They rent to 18-year-olds, offer affordable, good quality and fuel efficient cars, and provide pleasant in-person service. I do agree with some of the reviews that they did come across as unprofessional over the phone (I would call, they would pick up and say they were busy and that they would call back within 15 mins, they wouldn't call back for hours until I reached out again). They placed a $350 hold on my CC in addition to $140.60, the actual cost of the four-day rental. I worried that I would encounter issues getting my $350 back (from all those bad reviews), but I got my $350 the same day I dropped the car off, and that was a Saturday! ***Important recommendation: take pictures of the rental before and after you rent as proof that you left the rental in the same condition you received it. That way they can't charge you extra without reason.
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April 2015 by Alisa Magee
Dumbest idiots ever!!!! Whatever you do, do not rent from them! They will claim your car is set in stone after you paid, then claim you didn't pay and give your car away and then tell you if you don't like it rent from someone else. Very unprofessional and unhelpful. Only care about themselves and not the fact that I had to pick my boyfriend up from returning from his deployment. DO NOT RENT FROM THEM
