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November 2023 by Sami R.
This is my first Yelp review but I've never had such an unprofessional experience. Please note this company is also know as BEST FIT MOVERS. I submitted my information through their website not realizing this was the same company. In the next 24 hours, I received 3 text messages, 1 pocket dial, 3 voicemails and 5 missed calls. I blocked the number because of how annoying the experience was and figured I'd take my business elsewhere. Yesterday I received a call from a rep named Diego, from a different number than the business line. I answered not realizing and then explained my frustration having received so many notifications. He proceeds to hang up on me. Today I received ANOTHER call from Diego. This was how the call went: I mentioned that he called me yesterday to which he responded "Ya but are you looking for movers?" Me -"Diego, why would I want to work with you after being asked to be removed from your call list?" Diego - "Because we're a moving company, are you looking for movers?" Me - "Diego, please explain why I would want to work with you if you're conducting business this way? I asked to be removed from your call list" Diego - "Ya, but are you looking for movers?" Me - "Is this a joke?" Diego - "We're a moving company, are you looking for movers" Me - "Dude, are we serious here?" Diego "My name is Diego, are you looking for movers?" I laugh, he hangs up on me AGAIN. THIS COMPANY IS ABSURD..
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October 2023 by Marie D.
The fact that this company is actually BEST FIT MOVERS and they haven't updated their profile on here is sketch in itself. And with our recent experience, I'm not surprised. We used Best Fit Movers a handful of times while living in San Diego, and had wonderful experiences until this very last time. We called them again to help pack up our 1-bed room into rental truck (the same size that we used when we moved with them the first time - this will be important later) and was quoted $450 for two guys for two hours. The two men didn't arrive until hours after their timeframe, and never called to tell us they were outside. Once we noticed a truck sitting out there, we walked out to find them sitting in it on their phones - later we found out that they started out moving time and were billing us for this. They never walked through our house to review our things in order to assess how to best fit it in the truck. They didn't even bring their own tools to disassemble the large furniture we did have (only our bed). Most things were actually boxed and moved down to the garage ahead of time to try to help them - it was only big furniture left. We had to leave that night to drive back up north, so we were happy when they finally arrived in the afternoon. We don't have a big apartment and moving it has never taken more than 2-3 hours (especially bc we make sure everything is boxed before hand and moved to the garage). I started to worry when the time trickled on and 9.5 hours later, at 10pm, they tell us they couldn't fit everything into the truck and are leaving. They left our TV and large mirror STILL MOUNTED INTO THE WALL, multiple boxes, & outdoor furniture. They actually broke light fixtures in our house, without telling us - our cleaner notified us of all the glass that was HIDDEN in the house, that we had to pay for out of our rental deposit. They charged us $1K - and didn't even finish the job. My husband actually had to fly back down to SD the next day after we arrived up north, rent another u-haul and finish it himself. Turned around and drove back 8 hours again. When we tried to contact the company for help or even some acknowledgment that this was so f*'d up, they blew us off. Saying that we were lying (despite providing multiple photos of it all) and they believe their guys over us and that we rented the wrong size truck (also false, we rented the same size one and actually sold furniture - so we had way less things.) They will probably respond to this telling us we rented the wrong size truck and told the guys to prioritize the big things in the truck first which, again, is all lies. They never assessed what we did have (which is very normal in moving processes before actually packing the truck) - once I saw they put a peloton smack dab in the middle of the truck, I knew there was going to be issues. They literally threw our things in that truck. (again, much of it turned out to be damaged once we unpacked - our dresser, our peloton bike is now broken, and cracked mirrors.) On top of this, I was in my first trimester of pregnancy and didn't need the unnecessary stress. They stopped responding to us and we are now considering legal action. This company is such a fraud. Please, please, please don't use them if you value your things, honesty, and $$$. They should be put out of business for their customer service alone.
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September 2023 by day rog
DO NOT HIRE THIS COMPANY. I organized my one bedroom apt to be moved quickly and easily, for what should’ve taken 2-4hrs took these two incompetent movers, 10hours!!!!!!!!!! By the time we had to unpack, they left furniture all over the lobby, broke my couch, threatened to leave furniture outside, asked us for cash out of pocket since they were staying late to finish THEIR JOB. We were quoted $400 and ended up paying $1400 because they were not equip to move furniture. We had a TON of items missing, stolen, broken, etc.Management took 6months to get back to me and they couldn’t care less. DO NOT HIRE.
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September 2023 by Caitlyn Bakheat
I would give negative stars if possible. AVOID THIS COMPANY!! They will scam you to get more money!We initially went with them because they had the best deal. We should have followed the “you get what you pay for” rule. Spoke on the phone with the person to plan everything, told them we wouldn’t be able to be at the new place until around 430-530 pm, they said “no problem just be in communication with the dispatch on the day”.Moving day comes, we’re told all of our stuff won’t fit in the truck. Talk to the office, were told that normally someone comes out to see all your stuff before booking (was never offered or even mentioned upon our initial conversation), but even then they would have recommended a second truck. We told them if that was the case, we wouldn’t have booked with them. We figure something out and are able to store all the stuff that doesn’t fit at a family members house until we can move it. We specifically tell the driver “we won’t be there until 430-530 the next day” they say “no problem, we’ll see you tomorrow”.Next day comes, (12 hour drive for us) and we’re updating the driver on our ETA. Tell them we’ll be there at 5, we get told “We won’t be there, you’ll have to pay an overnight fee of $500 because you’re late and it’s technically after the delivery time”. We speed to get there at 5:03, truck is not there. After LOTS of back and forth, no real answers, a whole lot of stress, our stuff finally gets delivered at 10 pm. Upon inspection the next day, so many things were scratched and dented.Also the driver initially gave us “a great deal”, where if we paid them a certain amount in cash, he would “help us out” and give us a discount on the packing materials, and work with us. Should have known it was a scam. He put it in as a “tip” and when asked for it back after everything, he refused.DO NOT trust this moving company, DO NOT do business with them. They will scam you, cause so much stress, and damage your items.
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September 2023 by Richelle Floco
Steve and his partner did an awesome job! The move started bumpy, the office scheduled the wrong day. As soon as i called, the office got it corrected and within about 30 min the guys showed up with great attitude , and got the job done quickly and efficiently... like there was never a problem. Very professional, will use them again.
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September 2023 by Courtney Cunningham
Robert Tovar and Isaac caused an already stressful experience of moving an elderly family member even more stressful. I was told it was a 3 hour minimum and was charged for 6 hours of minimum on a move that took less than 2 hours. The customer service was the worst I have ever experienced and I would look elsewhere before utilizing this service. I will say Alex, the mover was very professional and so wonderful to work with. He deserves a promotion and should be running this company as he was very pleasant and knowledgeable.I am adding to my review that I have now called Julianna 20 times, who I am told by the employees is the "Chief" and have yet to hear back from Julianna on a resolution. My credit card yesterday showed an additional charge of $50, weeks after the move without my consent to the charge. This is very concerning and again I urge you if you are reading, I would look elsewhere as they have several complaints against them at the BBB as well.
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September 2023 by Lisa Simard
READ ALL THEIR BAD REVIEWS!!!! Stay away, hire a professional moving company! Best Fit Movers not only crashed into my fence causing a couple thousand dollars worth of damage (which the inept driver (Jorge) admitted, but then the company refused to acknowledge or pay for the damages even after a police report was filed! Spoke with several people "in charge of claims" (Jesus, Ruben, Raoul probably all FAKE NAMES). Its been months and they refuse to take my calls Don't know how GOOGLE can give the 4 stars with ALL THESE TERRIBLE 1-STAR REVIEWS! Take a look please and DO NOT HIRE THESE LOSER SCAMMERS.
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August 2023 by Mason P
Best Fit Movers provided exceptional service. The call center operators were open about everything related to my move, they helped me understand the process. Their moving team was punctual, efficient, and took great care of my belongings. I'm thoroughly satisfied with their professionalism.
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August 2023 by Tammy W
I had an **************** experience using Best Fit Movers. I am not a big fan of moving, I guess not a lot of people are, but this time it actually went great. The team worked with care and professionalism, making the entire process smooth and hassle-free.
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August 2023 by Jade M
I highly recommend Best Fit Movers for their efficient and proactive approach to moving. The call center staff was very polite, they helped me understand the moving process, and made it easy for me to ************. Their team's dedication, from careful packing to timely delivery, made my relocation hassle-free.
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August 2023 by Barclay A
The movers were incredible, ******* and **** worked diligently to ensure a smooth transition. From packing to setting up, they went the extra mile. Best Fit Movers indeed provides exceptional service.
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August 2023 by Mckenna Armes
Moved with this company at the end of July and the experience was SO seemless. They quickly moved all of our items into the truck, and even packed up some of the things I forgot to pack (oops) no questions asked. They do charge extra for disposable packaging and packing services, but the prices aren't astronomical by any means. The two men who showed up on moving day were super nice and professional. My husband and I didn't have to lift a finger during the whole process, we just chose to help them a bit to make it go faster. I am going to recommend this moving company to anyone who needs to move in SD! :)
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August 2023 by Virginia I
I have used their services, and I feel I need to share my thoughts on it. The moving journey was exceptional with attention to detail and safety. Best Fit Movers' team showed professionalism and expertise, making my relocation smooth and worry-free.
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August 2023 by Camilla D
It's not the first time I have used a moving company, but it's the first time I feel they deserve a review. Best Fit Movers truly goes above and beyond. Their well-coordinated team managed my move seamlessly. From packing to unloading, everything was handled with care and attention.
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August 2023 by Google user
I hired Best Fit to help me with my move recently. I was incredibly disappointed with the service I received. The two guys who came to help were nice, but they were really rough with my stuff. Every single one of my pieces of furniture was damaged by the dolly they used, by the sides of the truck inside, and by being way too rough with them in general. When I was unpacking my boxes I found a bunch of broken dishes and picture frames. The pricing was also really confusing. It seemed like a good deal up front but I ended up being charged way more than I expected to. On top of that, the driver was really pushy about a tip which came across as really unprofessional. Over all, I was really displeased with the service I received, especially after reading so many good reviews. Every time I see the scuffs and chips in my furniture, I feel sick to my stomach knowing I paid someone to do that to my stuff. Maybe it was just the two guys that got assigned to me. Either way, if you’re looking for movers, take your business elsewhere.
