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October 2023 by Desiree Heaton
They are the best! They have the best customer service. They are the most friendly they have the best prices don’t even think about it.
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September 2023 by Bobbie B.
i'm so grateful to have big box helping with a very hard move. i spent a lot of time checking other places. i was able to get a couple specials, from big box. i've called them several times with requests & questions. i've mostly spoke to morgan. she has gone above & beyond helping me out. she is so kind, helpful. i have spoke with jeremy also. he too is very helpful, kind. i started with 3 boxes, now i'm up to 5!!! the delivery guys are the best. box gets placed exactly where you want it, & is made sure it is leveled perfectly. i've had to change my pick up date so many times (due to legal issues), big box com. has been so nice about all my changes. their service is quick, when you ask for delivery or pick up you 9 out of 10 times are able to get dates & times you want. i recommend doing the 3 month rent term, really good cost saving deals. i never encountered any hidden fees. all my questions were answered. for as much as i call them, they are still so nice. i can't find anything negative to say about them. you won't find any other stress free way to secure storage.now if i could just find a place to live.....
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June 2023 by Steven P.
This was so much easier, less expensive, and less hassle than the typical storage alternatives I was looking at. I set it up online, got a confirmation call, and the box showed up on time the day I selected. The delivery guy was very helpful and really took his time to get the box setup on an uneven surface right in front of my garage door to make loading easier. They showed up on the prearranged day to take the box to storage, and another really polite guy took care of it in minutes. I haven't yet tried out going down to their facility to remove/ad things to the box, but I bet they're on top of that process too. I'm happy with this selection and recommend you check them out if you need local storage.
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June 2023 by Anders H.
I think I like them although to me the process was a bit.. complex...1. You HAVE to talk to them on the phone like we live in the seventies.2. The dimensions on the site seems to be the OUTSIDE dimensions. My box was 8 x 6.5 x 4.9 or so on the inside (Approximately, the 8 was more like 7 feet 14 inches). So.. a bit annoying, expected more. Who cares about outside dimensions when you're storing stuff...3. Once you sign up, they hit you with a... delivery fee... Not cool. Be upfront about it guys, the bait-and-switch is out of fashion. At least there's no pick-up fee as far as the sales person told me. 4. I said I wanted it for a month, the sales contract said 1.5 month, so I had to call again to change it to avoid another month of fees. Pay attention folks.The box itself seems fine, looks waterproof, was delivered early, and all things considered the price is not horrible. Their sales agents were fine and got my issues fixed.So... if you pay attention to all this, it should be fine... but I shouldn't HAVE to pay attention, should I BigBox.P.S. Compared to a container, I'd call it TinyBox :)
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May 2023 by Sophia
DAN WAS AMAZING! Coming from college, it took me and my three girl friends over a half hour to pack our big box. Dan stayed and helped through it all. He was very patient and even helped us dismantle a shelf. I tried tipping him in the end and he refused, but I’m so glad we got such a great team member- will definitely be using big box again and requesting Dan!
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May 2023 by Michele Koshnick
Big Box You have been outstanding to me in a time when I needed help. For 6 years, you gave me a decent storage fee, and when I was ready to bring my goodies home, you were there with Love!!! Thank you so very much for taking care of my belongings!! You were on time anf friendly for the drop off of the box and the pick up. I would reccomend you to the world!!! OUTSTANDING!!!!
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May 2023 by K. Ann A
I have rented from Big Box on 3 different occasions and each time including my recent move, Everyone I've dealt with has been extremely friendly and go over and beyond to help me. Thank you so much for your help.
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May 2023 by M C.
I used Big Box for both a long distance move and a local move. Everything was as described. The long distance went directly from my home in Oceanside to Clearwater FL. They assisted with finding a FL mover to deliver and unpack my Big Box. I did not store my Box before shipping so I cannot comment on that. I was pleased. All my belongs intact. Then I downsized my home locally. I thought 2 boxes would be enough but in the end needed one more urgently as I sold the house. Big Box delivered a box the next morning. I loaded it and the patient driver all 3 boxes to my new home. The service and personnel were wonderful to work with. Moving is always stressful and this service made the process a lot easier.
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April 2023 by danna phillips
I truly had a great experience with Big Box Storage I ordered first box and I needed more they will VERY helpful with moving my pick up date and at the same time delivered 2 more boxes well again I made a mistake I only needed 1 MORE box so I called and they told me not to worry because they would pick it up and I would receive my money back for it and the padlock I also purchased. I can not say enough about the customer service the gentleman who brought boxes were very helpful. I definitely would recommend them to everyone I know definitely will use again
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April 2023 by Arnessa Rickett
So fast, efficient and they even answer their phone. Thank you Big Box Storage for easy pick up and delivery and storage and never changing my fees or any surprises. Great service and very kind and reliable employees! I would highly recommend this storage facility! Recommend 100%!
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March 2023 by Charlie J.
So fast, efficient and they even answer their phone. Thank you Big Box Storage for easy pick up and delivery and storage and never changing my fees or any surprises. Great service and very kind and reliable employees! I would highly recommend this storage facility! Recommend 100%!
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February 2023 by Marielle H.
This is my 2nd review of BBS in less than a week! This family owned, local company is one that deserves the spotlight for excellence! I had my very first Box delivered on a Fri, and by Sun after I quickly realized I would need more storage space! I called and spoke to Ian who was so friendly and helpful to scheduled another 2 units. In less than 24hr, I called Ian back at least 3 times with schedule changes and questions. Ian never made me feel like a bother, but instead provided me with a kind word, and genuine courtesy. This makes BBS stand out as the 2nd time using them - but it doesn't stop there! Today's delivery was made by Jeff, who called to let me know he was on his way. Once he arrived we touched base about where to place the units. The movers/packers had just started and once they surveyed my things for storage, they recommended I go with only 2 units instead of 3. Luckily, Jeff was still there and when I told him what they said, he expressed concern that he didn't want me to run out of room if he didn't place the 3rd box. He asked if he could do the same walk-thru so I showed him into the apt and pointed out all the items. He agreed 2 would be enough and informed me that a credit would be given back since I only needed 2. The fact that there were more units on Jeff's truck, meant he had a schedule to finish for other deliveries. However, instead of rushing thru and taking my request as is, Jeff wanted to be absolutely sure I wasn't making a mistake that I would pay for later. I am so pleased with the consistent customer service I've received from not only 1, but 3 different BBS employees! Thank you for providing a great experience and keep up the great work!2/21/2023 - Just met Dez, the pickup driver who came to take my Big Boxes back to storage! Another kind and professional employee who called ahead of time to let me know he was on his way. I wasn't sure if I would be there for pickup and he reassured me that wouldn't be a problem. I made it to the parking lot just as he was loading the 2nd box so I introduced myself. Pleased once again BBS, thank you!
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February 2023 by Stefani P.
Amazing service. Super happy with the price and the kind people that work there. Such a great customer service experience. I highly recommend this company. Thank you. Stefani
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February 2023 by Marielle Hewitt
I LOVED my experience with Big Box Storage! First off, the website is super easy to navigate and has tons of info for every question that could come to mind! Then the scheduling was so easy online too! I live in an apartment complex and had additional questions so I called Big Box and their customer service is always so friendly and helpful! The day of my delivery, Dan was the driver and he made the in person experience just as wonderful! He called ahead of time to let me know he was on his way, and upon arrival even checked my covered carport to make sure there was enough room to safely dropoff/pickup the unit. Because of Dan, it was confirmed there wasn't enough space, so he happily walked with me to the visitor parking where I had placed my car just in case. He recommended which way to face the loading door, taught me how to properly close and lock the unit, and gave me additional info re: pickup and what to do if I needed extra time, or another unit. I truly appreciate top notch customer service like this, and knowing it's a local, family owned business is even better! SUPPORT LOCAL! The price is great and I'm already happy with my decision to go with Big Box! I highly recommend them to anyone looking to move or needing additional storage space!
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February 2023 by Denise Dameron
Wanted to access my box and surprised to find out how early they close....everyday you have until 3 pm to get there and into your box... extremely inconvenient...however that's not even the worst part, my box was picked up without my consent before I was finished loading it during my move. They claim they have to listen to the owner of the property if someone calls to remove it which is fine I can agree with that but that wasn't the case and not only that but I was not given a heads up about it and they went off of a phone call without asking for proof of ownership or anything so basically anybody impersonating a landlord or owner can call and get your box picked up..
