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November 2023 by Steven Boggs
Twice I reserved a cargo van from this place weeks in advance, and twice they called me at 5PM the evening before to tell me they didn't have a cargo van available. First time came as a surprise. Second time I confirmed my reservation over the phone in advance yet they still did it again. Totally unprofessional and customer service was dismal. I will never consider renting from this Penske again.
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October 2023 by Zach
It was the perfect truck for the perfect price for that moving day no one wants to do. I had a reservation at uhaul and their system unluckily completely shut down. Couldn’t get any truck and Penske was there for the last minute. Better priced and everyone working was very kind and even had fun information about what they do with their trucks that no longer will be used. Easy and fluid experience. EVEN called when my friend left his wallet.
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August 2023 by Orion Lawler
I only authorized a $100 payment for the truck and said they needed a $150 deposit, to be returned when I returned the truck. I returned the truck and they never returned the $150. The people at this location are scammers!
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August 2023 by Orion L.
I only authorized a $100 payment for the truck and said they needed a $150 deposit, to be returned when I returned the truck. I returned the truck and they never returned the $150. The people at this location are scammers!
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July 2023 by donald parham
Rented 1 way from San Diego to Georgia….. truck windshield was so dirty, also previous rental paperwork and trash was left in truck cab, right mirror control didn’t work ( we had to tape the mirror to keep it adjusted properly & became safety concern when towing a vehicle ) The dash display kept alerting that fuel cap intake/inlet was not working). For the high cost of leasing in San Diego, I would expect none of these issues…. I have rented with Penske for at least 5 previous moves over the years. Would appreciate a call from Mission Valley location to discuss. Thank you.
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June 2023 by Denise Parenteau
Had the truck size I needed that day and without a reservation! Better than the other rental places!
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June 2023 by Maddie Bones
We had a great experience here! Not only was the rental process super straightforward and easy, but the staff was above and beyond wonderful! We interacted with 3 different employees over the course of the rental and each of them was warm, helpful, and super pleasant to speak to. Our van was clean and easy to drive :) Thank you all so much for your help and for being so friendly! Would definitely rent from here again
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April 2023 by Calvin P.
We needed a one way truck from San Diego to NY state.We rented a van and it was clear it was not big enough to fit our equipment.Penske went out of their way at the last minute on a Sunday to find us a larger truck.Thank you so much. Will rent Penske again.
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April 2023 by danielle m
Great experience, clean vehicle, the only place that offers cargo vans for long distance moves. A little bit pricier than other options but well worth it
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March 2023 by Lawrence Aponte
Great service. Usually busy af
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March 2023 by jeannie weiss
Always liked them but this last time the truck just kept stalling, in the worst places, spent half the day trying to restart the dang thing.had to return 2x before I got offered a different truck., stuff happens, I still like them
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February 2023 by Alice A.
Go with U-Haul instead! Called and was quoted one thing. When I arrived, they said it was more than I was told. I took the day off so I had limited time. We drove 2 miles up the street and the bolts on the back door fell out. Nearly fell on us so the boyfriend returned for another truck. They took his card to charge the 2nd truck given to us. Didn't do a run through on how to use the lift gate or whee to put gas. Took over $120 in gas for 1 way trip from San Diego to Oceanside and they ended up charging both our credit cards. We went back and of course got the run around and we are still waiting for Michelle to call us back to correct the problem. Highly recommend to go elsewhere. Penske should have made sure everything was secure before giving us the truck and at least show us how to use the basic features like the lift gate. Very dissatisfied
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January 2023 by Rosy Delgado
Thank you Jason, for the patience and for the great customer services! Thank you for making it easy to travel across country. ??
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October 2022 by Jeann'e Higgins
Jason has the best customer service I've had since I don't know how long. Respectful and polite. With all the stress' of moving, he was just what I needed. Thank You PENSKE ?I will be referring this company to anyone else in need of a ? truck.
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October 2022 by Amber Gavello
Customer service sometimes lacks and trucks have broken down on us or been given to lease holders last minute on us but otherwise they're easily accessible and quick to work with. Prices are to be desired but so is everything else these days.
