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October 2024 by Gina Reid
Exceptional care and bedside manner. It feels good to have 100% trust in your pet’s Dr.
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September 2024 by Julia Glazer
Excellent veterinarian and staff!! Highly recommend.
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July 2024 by Kiki S.
TERRIBLE! Overall strange place and experience. They HEAVILY push products and make you feel bad if you don't abide by their suggestions implying your animal will get sick. I would never go back to this place. The people are also strange - especially the receptionist. They repeatedly ask the same questions, request the same documents over and over, weird vibe for sure. Highly opinionated vets and it's obvious they are strictly after your money and don't care about what's best for your animal or your viewpoint.
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March 2024 by L Spagarino
Friendly, knowledgeable staff. Even my normally “nippy” fur baby was so at ease that he forgot to be cranky.
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January 2024 by Alice
I am new to this vet clinic within the past month. It is small and the location is a little hard to find (at first), but those are not really issues for me. Their new vet, Dr. Michelle Metcalf, has been taking care of my animals for the past 15+ years. I use this clinic because of her obvious expertise, thoroughness and compassion. The front desk personnel are also friendly and always call me when meds are ready for pick up or to check up on my animals.
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August 2023 by Shannon Wolthusen
They are the best. Always friendly, and have availability!
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June 2023 by Kimberly W.
This clinic is the very best clinic I have ever been in for my pet. I have a 14 year old Yorki poodle mix , Rufio , who looked as though he had a stroke. i unfortunately could not get my dog in to see his vet and was instructed to go to the emergency animal hospital, but Windansea was able to take him in that day. He was diagnosed with Peripheral Vestibular disease , given Medications and a prudent treatment plan. The staff there were excellent, extremely knowledgeable, compassionate and reassuring . They accommodated our whole family in the treatment room as we all thought this was our last day with our precious pup. i highly recommend this clinic for your pets care and needs.
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April 2023 by Jessica Johnson
If your pet is great with chaotic vet environments, then they will do fine here, but if you have a shy or anxious pet, look elsewhere.My dog left traumatized and skiddish after our last visit due to mishandling.She is admittedly a shy dog but has done well with previous visits. This time, with a new vet and vet tech, she was so "aggressive" they couldn't give her the vaccinations without a muzzle that they couldn't wrangle on her (never how a muzzle should ever be introduced) and finally sent me home with sedatives to give her for her next visit.Their response was one of, "It happens with a lot of dogs," just medicate her and bring her back. No talk of working on behavior change, desensitization, or building trust...
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April 2023 by Zen W.
Reading the post from Sarbani B, I am confused and dismayed by some of her comments. I have been taking my dogs and cats to Dr. Dina Raichel for more than ten years and have always been extremely satisfied with her professionalism and extensive knowledge of Veterinary Medicine. Dr. Raichel researches every unusual case, consulting with specialists when necessary, to be certain that every treatment is appropriate. Ear infections in poodles, and other dogs with hair, not fur, is a very common complaint among parents of these breeds. Mr. Sarbani seems to know that. Part of my confusion is that Mr. Sarbani should understand that dogs with recurrent infections need to have their ears cleaned or flushed routinely and the hair growing at the opening of the ears needs to be removed to keep the ears dry and aerated. This is done easily by most dog parents. The fact that the front office fit Mr. Sarbani in, during one of what are always very busy days at the hospital, is a clear indication of the staff's desire to provide immediate help to pets with urgent cases. It sounds, from Mr. Sarbani's post, that he expected to be seen immediately irrespective of other clients waiting their turns for their previously scheduled appointments. I am further confused by Mr. Sarbani's remark, "I do not know if they are prejudiced or what". Does he mean about poodles? Or people? my understanding is that Dr. Raichel herself has a poodle and raised and showed poodles while in college, So that can't be it. I do not know Mr. Sarbani's ethnicity, race or other defining characteristics One has only to meet WindnSea's diverse staff to see that that is not even a reasonable question! As for the staff at the front desk, I have had nothing but the kindest, friendliest most efficient assistance from them all. They are particularly caring when a beloved pet is at the end of his/her life. During the Covid pandemic, when Veterinary services were rarely available Dr. Raichel did not lay off ANY of her staff! She took emergency cases and kept her staff employed with hospital improvements etc. One emergency case she took was for a dear friend of mine's 9 years old Havanese Shayne who, while running in the yard, ruptured his patella. Her regular Veterinary clinic personnel told her that she would have to wait at least two weeks to be seen!!! I called WindnSea and Dr. Raichel saw him that day! She determined that he would need immediate surgery. The surgical hospitals were all closed from Covid so Dr. Raichel arranged to have an orthopedic surgeon go to her hospital and perform the surgery there! The successful surgery was performed two days after he was injured and he is fully recovered!! This is the most wonderful Veterinarian and Hospital Staff to whom I will always take my beloved family members!!
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March 2023 by Sarbani B.
I want to preface this review that I have been going to Dr. Raichel for several years. My dog has had recurrent ear infections. While Dr. Raichel was out of town , I saw her associate who told me that my poodle's infections were due to allergies, food I was feeding him and harangued me regarding diet and then told me what a culture was despite knowing I am a medical doctor. I was trying to tell her the history of recurrent infections, and that poodles are prone to these infections. We have a regimen in Texas and the doctor there has done videoscopy on the ear to rule out various things which I coulld not even get a word in edgewise. We are super careful with diet, but this vet did not listen and was absolutely outrageous. In the meantime we went to another vet who diagnosed suppurative otitis with psuedomonas, a very bad organism. I gave the office another chance and had a good experience with Dr. Raichel. Today I called because the office because, Dr. Raichel and I had discussed culture results and we thought if things were not going well we could try another antibiotic. The front office fit me in, but act as if they are doing me a favor rather than taking care of the patient . I do not feel they can be bothered to ask the doc to look in the ear . The told me she had looked a week ago. I would urge Dr. Raichel to have her office staff be more polite and understand that diseases evolve. I have paid thousands of dollars to this office and am switching due to the front office staff and the hit and miss other vets. I am appalled and very upset. If a patient is coming back repeatedly for the same problem one would think they would be a bit more introspective and want to solve it. I am unfortunately switching vets. I do not know if they are prejudiced or what, but clearly something has changed in the last year, as to the other reviews which post a very unpleasant front office staff.
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October 2022 by Tommy
They’re knowledgeable and thoughtful in their diagnosis and support.
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October 2022 by Jonny H.
more baby boomers who don't understand technology... why would I want these people doing anything medical on my beloved pet? I mean, they can't even understand how email works and they're completely clueless about what a catchall email address is. I mean, does the entire world full of baby boomers need to sit down and go through a computer 101 class every week until they finally figure it out or maybe they can just all retire so the rest of us can get on with our lives, digitally?
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September 2022 by Mir T.
Love this crew! The staff is so sweet and took such great care of my boy. I was able to get a last minute appointment and felt so safe leaving him. The team provided me with a health inspection for travel and took care of the entire process without involving me or any problems. I couldn't have asked for better care!
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July 2022 by Javier Bravo
Very Rude receptionist/nurse, twice made me feel like she was doing a huge favor for taking pet for a check up. Good clinic and doctor but customer service needs to be checked.
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May 2022 by Dorret Gibson
My initial encounter with this facility was so POSITIVE. The whole team were so wonderful with my dog and communicated beautifully, especially Dr. Abrams! However, since he left the communication has been inconsistent and poor at best. The inconsistencies could have led issues with the medications my dog is receiving for pain. They demonstrated no responsibility and no desire to improve.
