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February 2024 by Juan V.
Not a very friendly agent. Carl, the agent, seemed in a hurry, eager to get on to the next customer. While making conversation I mentioned that a California law would have made birth certificates include diacritical marks, like all those marks above Vietnamese names. He said, "They will have to go back to Vietnam to get that". Three weeks later I got mail from AAA that was lost. AAA did not include my Apartment number. I asked if there were any discounts that might apply to my case. He tersely said "No". What about maps? As he hurriedly escorted me out, he barked at the woman receptionist, without so much as a polite hello, "Give this man a map of San Jose. I was not told of any other benefits that AAA offered, a question I was asked in a later AAA email survey, never told about towing, etc. He gave me his card which I have torn up. Would not recommend AAA, or Carl. Using words like "Go back to" when referring to an ethnic group living in America smacks of institutional prejudice at the very least and worse of something more dire, not to mention insensitivity and callousness.
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February 2024 by Dan Baron
I tried to be as clear as possible when calling this location to ask if I could renew a CA drivers license at their on-site DMV kiosk. Rep kept repeating "Sure, we can help with registration and renewal matters" like a badly programmed bot. Eventually I drove down there and found out no, AAA can't do that.Next week I decided to cancel my AAA membership. They're the only service I've seen in 15 years that doesn't allow customers to cancel online. And even more anti-customer, the AAA phone tree doesn't have a clear option for cancellation, believe me I looked. When I finally got to someone and tried to cancel they claimed there were audio issues. Truly a reputable service.
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February 2024 by David Bowen
This office is a joke! They lied to me several times about my account , and then they blame it on there computer system. Of course there mistakes are always in there favor! Don’t do business here , they have no honor or class !
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February 2024 by Florin
Great AAA location ,they do DMV services which saves you the long wait times at the regular DMV..they also have a mecanic auto repair desk every they help you find a shop to repair your car ..never tried it ,but considering it's going thru Aaa,repairs should be more fair
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February 2024 by Zachary Anderson
Nice clean location with ok parking situation. Friendly staff. I was set up with both car insurance and registration renewal in under an hour. Not bad for a Saturday.
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January 2024 by Jay Mousavi
The dmv service is very convenient, they also do passport pictures at a very reasonable price .
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January 2024 by Sal Flores [Vocals]
Awesome employees, good help is hard to find.
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January 2024 by Dominic Butaitis
Went to get international drivers license. Fast and easy. Great service.
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January 2024 by Paula Daniel
The staff here were super helpful. We were visiting the area and needed some maps to help plan activities. They talked to us about what we were interested in doing, provided us with all the appropriate maps, and gave us suggestions and tips for our visit. All services came with a friendly smile!
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January 2024 by David Acosta
Very easy to take care of my car registration payment. And any questions I may have .
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December 2023 by Jesus Perez Garcia
Everyone is super friendly and efficient here! We have come twice to get an international driver’s license done for trips abroad, and both times they were very helpful!
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November 2023 by Debbie Krysiak
The recording did not say I had to have a smog check done within 90 days to transfer the cars title. I suggested to the agent that they update their recording. But he didn't seem to be interested. Now we have to make another appointment after the smog check. ?
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October 2023 by Sherri Mackinga
Very helpful and I was in and out in 30 minutes for a DMV issue.
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October 2023 by Jeffrey Scalia
On 9/29/23 at 9:12 am i showed up with to register the car I bought I came in with the bill of sale and a pink slip... I was told i needed other papers i left and call the previous owner... After the 3rd trip here at 2pm . I had proof the previous owners personalized plates were on another car that he owned by now...At this point the 3rd timeThis jackass told me to Go to DMVI'm cancelling my service because of this branch .Walked in to DMV with just pink and bill of sale and was done within 40 minutes.Needless asking for Froms . That the Real DMV
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September 2023 by Laurent Brack
I went there to get an IDP. The office was clean, well organized, and the staff very courteous and professional. And my IDP was processed super fast. Great experience overall.
