-
February 2024 by Janie C.
I have been a AAA member for more than 20 years. I used to go to their office on Prospect Rd near Cupertino for business. The customer service there was superb and always treat us with respect and dignity. Unfortunately that office was closed 1 year ago and I have to go to their Stevens Creek office for routine matters. The customer service in this office is terrible and with an attitude. It is like they are high up, looking down to you, and you are begging them for something. I have been there twice the past year, with bad experience both times. Avoid this office before AAA re-train their agents with correct way of customer service in this office
-
February 2024 by Duane Barbic
Quick and easy car registration experience. Sure beats going to DMV.
-
January 2024 by Jesse L.
This is mostly to the tow service. I have been waiting for over 3 1/2 hours to get my motorcycle towed. I already talked to 5 dispatchers, and none of them gave me a call back to say the drivers were not coming at the time they said they would. This is not the first time I had to wait over 3 hours. I will be at the office Monday to talk to somebody about their service and my time that was wasted. They say we will keep you updated that never happened. Service is garbage. My insurance will tow my car. I'm done wasting money on aaa.
-
January 2024 by Tao X.
not renew my insurance without any proper reason and verbally rede Vivian was my specialists she kept pushing me to call other department and talk to other guys on the desk, bad explanation, i was like why didn't you tell me when the first i paid and choose the AAA.
-
January 2024 by Dima Chukalskuy
I liked everything well
-
January 2024 by Sengoz N
PERFECT PLACE.THANKS,
-
January 2024 by Angela Chang
I never rate anything but every single person who helped us today was so kind and efficient that I had to. In and out in less than 15 minutes for an IDP.
-
January 2024 by frank marshall
Registered our car in under 20 minutes. On a Saturday. Wish they did more services that I need.
-
January 2024 by Ron Joseph
Did my registration at the DMV kiosk . Very convenient . Very timely , in & out. Thumbs up ??.
-
January 2024 by IAMTOPWRENCH1
Very efficient staff, very short time waiting for the DMV. I love that additional feature as being a member. It saves me a lot of time and hassle.
-
January 2024 by Athipat Ratanavarinchai
Staffs are very helpful with DMV paperwork. Recommend to be member and use their DMV service.
-
December 2023 by Charles Hage
Quick processing
-
November 2023 by connorado9
Kevin provided me exceptional service when I forgot my water bottle at this location. He called to let me know, and even brought it out to my car.I got an International Driver’s Permit here, and I was in and out within 15 minutes! 5-star service all around!
-
November 2023 by Dougho's World
I received the worst service ever in my 15 years with AAA at the 5120 Stevens Creek Blvd., San Jose, CA branch. If they tell you Norma will be with you in a moment, immediately ask for another insurance agent. I arrived with my mother, who has a disability and ended up walking back out, getting nothing accomplished and questioning everything that was told to me. It was like being assisted by someone who worked at the DMV, literally the rudest agent that has ever assisted me, maybe even borderline racist. if you don’t want to walk out steaming hot and pulling your hair out of your head, do not end up with Norma, the most unprofessional agent they have at that location. Just my two cents. Save yourself the hassle, anyone else but Norma.
-
November 2023 by Candy Zeitman
Went to get my international driver’s license during busy lunch time on a Friday. Derek was so efficient & helpful. The whole process took 15 minute.
