November 2021 by Sarah Martin
The staff and management at this location were wonderful in helping me pick a mattress for my young son! They worked within my price point and made sure that we left happy customers. Thank you David and Rolan!
October 2021 by F Hork
Great customer service. Manny was helpful, patient, knowledgeable and not pushy. Everyone who worked there was friendly. Highly recommend.
October 2021 by Tiffany C.
Thank you so much Grace! You made my friend's day by giving her extra special care. She truly appreciates it! Highly recommend this store!
September 2021 by Sonia Flores
A couple of weeks ago we went to look at mattresses, Grace was our sales person and she was very helpful at answering all our questions and giving us information on mattresses. The mattress arrived within a couple of days!? unfortunately, we didn't like how it felt so we went back to see Grace and exchanged it for a different one. Once again, Grace was very helpful during the whole transaction. We are very glad we went to Matress Firm Santa Teresa, and met Grace to help us!???? Thank you!!!
September 2021 by Mykidsmom O.
Went in on a Saturday and ordered a boxspring- scheduled delivery for Sunday. It arrived in the middle of my 2 hour window. Unfortunately once I opened it I realized I ordered the wrong size. Called the store to see about returns and get the right size. While they couldn't take it back at the store they did order me the right size and arranged to take back the one I had just opened for 5 minutes free of charge the following evening. This service was exceptional and they helped me even though I made the order error. I'm definitely going back to them for my new mattress later this year.
September 2021 by Zimaliya G.
Came into Mattress firm looking for a bed with my cousin and we had great service and good prices but we decided to go look at Mancini down the street where they had higher prices and their customer service wasn't even their to say the least the person wasn't very nice and his personality just seemed tired and uninterested in selling anything SO we decided to come back and Grace greeted us with the same happy smile as the first time we came in and was happy to help us find a price that fit within our budget as well as amazing quality we are so satisfied with our purchase and will be coming back to buy accessories for our new beds!
August 2021 by Jonathan Than
Great place for buying a mattress! Staffs are courteous and knowledgeable with your bedding needs! They provide all the information of the mattress they have in the showroom and let me explore my preferences. No hassle or pressure of selling.
August 2021 by Roderick Baldeviso
Great working with Nicholas to find a bed that suits the needs of my wife and I, and at a price point that fit. He took time to hone in on what my wife and I were looking for. Highly recommend!
August 2021 by jasmine r
Very thankful for Destiny, she was very knowledgeable and made my mattress shopping experience very easy. I was looking for a firm mattress and was able to answer all the questions I had and gave me great recommendations and helped me find the perfect mattress!
June 2021 by Jessica Sanchez Lara
My experience at Mattress Firm was wonderful. Great customer service which made the experience of buying a mattress at this location pleasant. The Price was unbeatable and unbelievable. I will definitely recommend this store to my friends and family to come experience for themselves. Thank you!!!
May 2021 by Julie N.
Ah, I had the best experience on Saturday evening! My husband and I got carried away in the day with the idea to build my 3 yr toddler one of those montessori house beds! As the day progressed and we saw that we could potentially finish that same day, we got excited to finish it by night. However, this meant that we needed to buy a twin bed, pronto! It was 7:45pm when we arrived at another nearby mattress firm (closes at 8pm) who didn't carry twin beds on site. They suggested this mattress firm location given that it's a bigger location and would likely have in-house inventory. We looked at GPS and saw that we would arrive at 7:55PM, 5 minutes before closing. But still, we were driven to make this happen. We called over and Destiny picked up the phone and confirmed a twin bed in stock. After racing there, her immediate reaction was to invite us to slow down. She reassured us that there was NO rush, even if the store was intended to close in 5 minutes. She was exceedingly gracious with her time and walked us through options and next steps without rushing us. The whole transaction was smooth and pleasant. Plus, she connected well with my toddler. Thank you so much Destiny for your patience and professionalism! We would definitely recommend this place!
May 2021 by Andrea Brown
The process was easy to select our new mattress. I'm excited to receive our new purchase. Nicholas was knowledgeable and extremely helpful with our selection.
May 2021 by Jon Oatman
Excellent service, all of my questions were answered.I was able to buy a mattress and take it home?
May 2021 by Flor Toribio
Spectacular experience!!Shout out to Jose and Nick for helping my fiancé and I with our newest purchase! It was simple, easy, and as quick as can be for the type of order we had!If you need a new mattress or pillows or just want some expert advice come see these guys!I’ll see you guys in December for my new bed!
May 2021 by Gianni Torres
Destiny was super nice and welcoming, she's knew exactly what I was looking for and gave me some really great deals. She did make me feel pressured and/or forced into doing anything like some other places would. Thank you so much destiny I really appreciate the help and the recommendation you gave.