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May 2025 by Cyrus Shahriari
From the time I entered the branch to Josephine’s quick, friendly assistance, the experience was seamless. She addressed my needs with focus and expertise, ensuring efficiency without sacrificing warmth. Her deep understanding of nuanced processes transformed what could have been a daunting task into a straightforward interaction. By the time I left, I was not only impressed by her skill but also by how swiftly she resolved everything—a true testament to her mastery of customer-centered service.
Josephine’s approach highlights why human expertise remains irreplaceable. While automation excels in routine tasks, her ability to balance precision, empathy, and professionalism in complex scenarios is something technology cannot replicate. Professionals like her set the standard for meaningful customer interactions, proving that personalized, knowledge-driven care is key to building trust and loyalty. Josephine deserves recognition for exemplifying excellence in service.
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February 2025 by Залкар
I went to Chase Bank to open a business account, but the banker I dealt with gave me completely incorrect information. Even when I showed him clear proof that what he was saying wasn’t a requirement, he refused to listen, arrogantly insisting that he knew his job better. In the end, he didn’t open my account, most likely because I’m on a visa instead of being a citizen. The whole experience was frustrating and felt a bit discriminatory. To be fair, other employees seemed fine, and I was able to open my account at another Chase branch without any issues. However, this particular guy—tall, red mustache, glasses—was completely unhelpful and dismissive. Really disappointing service.
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October 2024 by T A
I had a great experience with Kioa at Chase Bank. Professional, efficient, and patient, making the entire process smooth and stress-free. The front desk staff was also friendly and welcoming. Overall, excellent customer service
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August 2024 by Johnny C
Tried calling for more than 30 minutes on a Friday morning. No one picked up the phone here.
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July 2024 by asha construction
They don't care about customer, 20 minutes just waiting for one person to help but ......
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April 2024 by Vu N.
The bank tellers at this branch are top notch. Fast, knowledgeable, friendly, and care about customers needs
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October 2023 by Jung Kim
The staffs are all friendly and helpful.
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August 2023 by david levi
only 1 ATM
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June 2023 by Robert F.
I'm not sure how this branch could improve. The interest they make on my meager checking account in no way makes up for the in-person advice, service, and reliability I've come to expect from this branch. David M helps me with all business banking issues, and I've come to rely on his open and honest opinion. As a customer, I've also used Chase to notarize non-Chase documents, which is appreciated.
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March 2023 by Lacy G.
Everyone teller at the front is friendly. This poor review is for the appointments. I have gone in there four times now trying to just change my last name on my credit card. Every time there's about three employees sitting around and the receptionist tells me I have to wait an hour for an appointment. Every time I'm in there, they act like they're too busy to handle a task that takes five minutes.
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September 2022 by Daniel H.
I've been a loyal customer for many years.I purchased tickets I never received and they still charged my credit card after disputing.Thank you for stealing $615 dollars Chase!!
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June 2022 by Jimmy M.
This bank sucks! My 99 yer old aunt has been locked out of her account, so now she doesn't have any money to pay for her Care Home. Why would they do this? This is elderly abuse!!!
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April 2022 by Young M.
Worst customer service. Ive been their customer for last 10years and now I'm done. closing my account soon
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September 2021 by Sam H
Absolutely terrible service-25 minute wait time-Every one standing around with only 2 tellers..Sam Hernandez
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August 2021 by Michael W.
Been a loyal customer since my college years and still with them ever since. This place has changed a lot since 2011. My mother has been loyal to them even when the bank was called Washington Mutual. Hard to believe the economy has a huge impact on this place. When I first came here they offered free checks which was super nice. I am just in awe this place has taken so much beatings and still stood strong in my hood. It is more than your average chase or neighborhood bank. It might outlast the Sphinx. The biggest reason why I am loyal is that 99% of everyone who works here is super professional and sweet. There's a sweet Vietnamese person who works here and every time I see her or go to her window she greets me with a smile. Doesn't that make your day or turn a frown upside down? That's 100% service here. It doesn't get any better than this. A former manager here was super patient and helped my family fix up a serious issue we had. Also when I lost all my money after college, I didn't panic why? It's because they calmed me down and helped me close my old account without tears. The location is nice, down the street from my flat However, it's not all fun and games. One employee here keeps spamming my phone for a product I don't need. DO I LOOK LIKE I OWN A BUSINESS OR WANT A HOME LOAN? NO, I'M TOO BROKE FOR ALL THAT. They could use some better help to market their services here. If a giant truck comes in the lot it can get hard to drive. The building is why I mentioned the word sphinx, it's too old. Chase got rid of their free checks forcing me to buy from other sources.
